Vestiairecolective

In late September 2023 I purchased a Gucci bag through Vestiaire. After several weeks I had not received it. I escalated and they required a copy of my passport and statement that I had not received the bag, even though the tracking number showed it was still at FedEx. Finally after nearly 2 months I received the package. Both the package and bag were crushed and I'm not sure the bag can be repaired. The bag had been put in a box that was much too small. After several more weeks, Vestiaire said they had investigated and I would have to bear the loss, they wouldn't do anything to help.

I joined Vestiaire Collective when they sent me messages on the internet. They stated that they take 12% commission with no commission taken on the first sale. I listed many items and after a few days sold a pair of Prada eyeglasses. For this sale I was supposed to receive $40 which was the amount they were sold for and without having to pay commission on the first sale which this was, this was the amount due to me. The item was sent and delivered. I received a notice from them that my funds would be sent to me after 72 hours. On the following day I tried to get on my site and was denied access. I contacted Vestiaire Collective to find out why I could not get on my site and they told me that I would have to send them a photo of my ID in order to reactivate my account. I was barred from the site for no reason whatsoever. I have sold on many online sites and have never had problems and have never been asked to send a photo of my personal information over the internet which I will not do. On top of that, they have kept my money and have not paid me. They keep sending me emails requesting my ID photo (quote: for my sake). I do not wish to sell on this site after this experience, and especially since they have not paid me for the sale of my item. They are untrustworthy and unreliable.Ater reading other reviews, I see that I am not the only one who has gone through this.