Verlo Reviews Summary
Verlo has a rating of 4.6 stars from 1,259 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Verlo most frequently mention new mattress, customer service and box spring. Verlo ranks 2nd among Mattress sites.
Love your products!
Suggestion: probably should have gotten one a little less firm
We were at first but not as much now so we are thinking we may need adjustments. I have a lot of aches and pains right now so that plays into not being comfortable. I need to find out the choices for the complementary adjustment as to what might improve our sleep.
Suggestion: To be comfortable.
No changes I was told the lights would be on my base. Never got installed
Suggestion: I want it softer. And i never got the lights installed
I really dislike my mattress. I've went through the "comfort guarantee" and my mattress remains as uncomfortable as it was. Or worse, if that's possible. I'm nothing but disappointed with my purchase and would never recommend a single person to buy one of your products. I would never buy another product from your company again. I feel cheated and disrespected.
Suggestion: I wish my mattress was like the one I sampled in the store. I went through the comfort guarantee process and my mattress managed to come back worse. I want a soft pillow top mattress. I thought for $2000 that's what I was getting. However that doesn't seem to be true. I'm disappointed in every possible way.
I am a returning customer because I wanted the same mattress in a smaller size for a different room. It's been a good experience shopping with you and I've already recommended you.
Very comfortable bed! Adam was very helpful in the show room and in assisting with the purchase. Mattress is everything he said it would be. Very comfortable !
My kids don't complain that their beds are uncomfortable
Suggestion: lower price
very satisfied with the comfort of the mattress. We have owned Verlo mattresses for over 20 years. we will definitely buy Verlo in the future if the need arises.
Thanks Jamal; we really appreciated your professionalism.
Suggestion: That you could flip it over. I'm still worried about not flipping the mattress and problems in the future.
Suggestion: Split mattress so my husband and I can adjust differently
Big difference then sleep number. In a good way.
Suggestion: It's all good
Concerned with leaving bed in elevated position (adjustable frame) that mattress will eventually not lay flat. Although sales rep said that would not happen. So far very happy with purchase.
Really don't know how to answer. I wake up with a very stiff back and don't know if the mattress is too soft or to stiff?? We were given a sheet of foam to add, which we did, I continue to have a stiff back when I get up in the a.m. That is about it. Now I would like your comments.
Suggestion: Maybe we should have ordered a pillow top ???
Really nice bed, but it is too high. My feet do not touch the ground and it is hard for me to sit on the side of the bed and get into bed. I explained this in the 1 month survey, but got no reaction!
Suggestion: My feet do not touch the floor and it is hard for me to sit on the side of the bed and get into bed. I explained this in the 1 month survey, but got no reaction! In the store we tested bed height, and chose the one where my feet were flat on the floor, but the delivered bed is much higher!
Love it, really high quality mattress for my budget. Service from beginning to end was perfect
With the cold weather I'm reluctant to get up at night although it might help my rest later on. I usually sleep right through til morning.
Suggestion: No.
Yes, the added layer adds support but still feels soft. I am very pleased!
Suggestion: There is a very minor small area of depression in the middle but that is due to my sleep position which can't be changed.
Yes, but it got too soft right where we lay. Tracy was very helpful.
Suggestion: Make it a little firmer, but we thought we would give it a few more months.
It's just what we wanted, feels really good. might be in to look at box spring, if thats what the mattress sets on now. with the old box spring, the bed is a little high.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members