• VENUS Swimwear

VENUS Swimwear

Overview

VENUS Swimwear has a rating of 2.3 stars from 1,318 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about VENUS Swimwear most frequently mention customer service, credit card, and return label problems. VENUS Swimwear ranks 88th among Swimwear sites.

  • Service
    158
  • Value
    169
  • Shipping
    165
  • Returns
    134
  • Quality
    169
Positive reviews (last 12 months): 0%
Positive
0
Neutral
1
Negative
6
121
See all photos

What reviewers want you to know

Positive highlights

  • Great customer service, this company cares very much about their customer relationships.
  • Ordered two bathing suit tops, one bottom, and a romper.

Critical highlights

  • I will dispute this with my credit card company due to lack of disclosure on the part of Venus.
  • I also bought a dress and they sent me pants and they also charged me the return label for a mistake that was not mine.
How would you rate VENUS Swimwear?
Top Positive Review

“Trusted company”

Dollie S.
7/23/22

I've ordered several items from this company. Their return process is easy for full refunds. In addition if you need to speak with a live person, you can. Unlike other online companies. Also I wanted to add, they do let you order tops & bottoms separately, unlike other online companies. You can order the bikini tops in bra sizes which helps too! And they are always happy to accommodate their customers

Top Critical Review

“Sneaky charges on Returns”

Joanie W.
4/3/23

I had to return 3 pair of pants because they ran too big. Venus has a new return policy called, "Happy Return Bar". Well I'm not happy at all. They charged me a $7.84 return fee plus a promotional shipping adjustment for $6.95. So for the pleasure of trying on their jeans they charged me $11.90. Last time I will be ordering from them. I don't want to do business with a merchant that is sneaky.

Reviews (1,318)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (354) credit card (58) return label (60) return policy (76) bathing suit (92)
Thumbnail of user dollies10
1 review
1 helpful vote
July 23rd, 2022
Verified purchase

I've ordered several items from this company. Their return process is easy for full refunds. In addition if you need to speak with a live person, you can. Unlike other online companies. Also I wanted to add, they do let you order tops & bottoms separately, unlike other online companies. You can order the bikini tops in bra sizes which helps too! And they are always happy to accommodate their customers

Tip for consumers:
Some items run big. So you may need to return/exchange. But the quality is good

Products used:
Swimwear

Service
Thumbnail of user heidiv11
VENUS S. – VENUS Swimwear Rep

Hi Dollie! Thank you for your review of your experience shopping with us. Customer satisfaction is very important to us and we are happy to see that we have been able to achieve that. Please continue to fill your closet with Venus.

Thumbnail of user amberr367
1 review
2 helpful votes
January 3rd, 2022
Verified purchase

Most of my wardrobe is Venus clothing. So I was surprised to see so many bad reviews. Bevause all of the clothing I have received was very trendy and of good quality. When I did have to make a return for an item that didn't fit right, I had no problems with returns either, as Venus refunded my money without any problems. I tend to think that more people report problem issues, because they are upset, and not many take the time to report when they've had good service.

Tip for consumers:
I notice a lot of reviews say that the clothing runs big. I think that most of the peices are made to fit loose and flowy, instead of tight. If you want it more form fitting and not loose and flowy, then order down a size.

Products used:
Lots of shirts, Shirts, skirts, skirt, dresses

Service
Value
Shipping
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Thumbnail of user heidiv11
VENUS S. – VENUS Swimwear Rep

Hi Amber! Thank you for sharing your experience with us. Customer satisfaction is very important to us and we always strive to achieve that to the best of our ability. Please continue to fill your closet with VENUS.

Thumbnail of user paulas974
1 review
0 helpful votes
August 7th, 2022

I've been buying Venus clothing and swimsuits since before they had a website. I've never been disappointed in a purchase I made with them. The swimsuits are very high quality, and I love that you can custom make your swimsuit to your body shape. I've bought dresses, shirts, shorts... one of my favorite pairs of shorts ever, I got from them. Lasted about 10 years and wore them often. I'm 5'8 and a pretty consistent Medium. I'm 53 now, started buying from them when I was 29. I've literally NEVER been disappointed with my purchase.

Tip for consumers:
I love their clothes, but you have to be realistic. I'd like to be a size 4, but my height and my frame don't agree. I look way better in a size that is comfortable, and actually flatters me and my body shape. I never buy something...especially a swimsuit that I know will be too small. I actually get a size larger, and it's more flattering, especially to the backside. That's pretty much with anything. If it's uncomfortable..not worth it and actually doesn't fall with the natural lines of your bo

Products used:
Swimsuits, dresses, shirts, shorts

Service
Value
Shipping
Quality
Thumbnail of user heidiv11
VENUS S. – VENUS Swimwear Rep

Hi Paula! Thank you for your stellar review and your loyalty for the past 24 years. Customer satisfaction is very important to us and we are happy that we are able to achieve that. Please continue to fill your closet with Venus.

Thumbnail of user airina2
1 review
0 helpful votes
February 9th, 2022

I sometimes buy some items here when they are on sale. I always admire the quality offered. Thanks a lot

Service
Value
Shipping
Returns
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Thumbnail of user heidiv11
VENUS S. – VENUS Swimwear Rep

Hi Airin! Thank you for your review. We are thrilled to see that you are loving your new styles. Please continue to fill your closet with Venus.

Thumbnail of user michelec300
4 reviews
18 helpful votes
May 27th, 2020

I have been super satisfied with Venus.com. It is the only site where I buy swim wear, always fits perfectly, high quality, made in the USA. Their other items from Dresses to lingerie to accessories never disappoint. There customer service is fast and friendly. Returns/exchanges are fast and free. Great sales and promotions!

Thumbnail of user heidiv11
VENUS S. – VENUS Swimwear Rep

Hi Michele, thank you for your five star review. We are happy to see that your have been enjoying your shopping experience. We look forward to serving you again.

Thumbnail of user bobs1408
1 review
3 helpful votes
February 10th, 2021
Verified purchase

I've been picking out Venus styles that I'd like to see my wife wear for years now. She's always been impressed with the value; quality, and fit. And, when my wife looks good she feels more confident and, for me it's a win-win! Thank you Venus.

Tip for consumers:
Sign up for their emails... they are regularly sending out discounts and notifications of sales.

Products used:
Jogging set

Service
Value
Shipping
Returns
Quality
Thumbnail of user shellys61
2 reviews
4 helpful votes
March 26th, 2018

I do not have anything negative to say about Venus. I receive my orders in 7-10 days. All of the clothing is excellent quality and they are true to size. They have a very nice and knowledgeable customer service. I never get tired of wearing these beautiful clothes.
Thank you Venus!

Thumbnail of user heidiv11
VENUS S. – VENUS Swimwear Rep

You just made our day! Thank you so much for your kind words and amazing feedback. We want to provide top notch service, and we are so glad that our Customer Service Representatives are always able to achieve that.

Thumbnail of user michelek247
1 review
2 helpful votes
June 23rd, 2020

I purchased this dress and absolutely love love love it! Very comfortable and fits nice. I am a thick girl and it feels good on, not clingy and the material is good quality.

Thumbnail of user heidiv11
VENUS S. – VENUS Swimwear Rep

Hi Michele! Thank you for sharing your experience. We are happy to have another satisfied customer. Please e-mail us at socialsupport@venus.com for a special thank you.

Thumbnail of user chickenlittleh
2 reviews
1 helpful vote
September 7th, 2022

I have been shopping with Venus for years! If you follow the sizing directions the swimwear is a perfect fit. When I lived up north my Venus swimwear lasted for YEARS! Now that I live in FL and swim all year I need to replace them every 2-3 years! The fit is perfect! I rinse them out in cold water after use but no other special care. Many times I get new ones just because I am tired of the old ones, not because they are worn out! I wait for the end of season (no such thing in FL!) and buy 4-5 each year. Great company and great products. Have had a problem only once and I received a replacement promptly. Have been shopping with them for 20 years!

Products used:
Swim suits, tops

Service
Value
Shipping
Returns
Quality
Thumbnail of user heidiv11
VENUS S. – VENUS Swimwear Rep

Hi Chicken Little H! We appreciate your kind words and loyalty for all these years. We are happy to see that you love your styles as much as we do. Please continue to fill your closet with Venus.

Thumbnail of user brendar337
2 reviews
1 helpful vote
March 21st, 2019

Ordered 2 dresses and overalls. Fit perfect and great material. Will order again. Order also was received in less then 2 weeks.

Thumbnail of user heidiv11
VENUS S. – VENUS Swimwear Rep

We are thrilled to have another satisfied customer. We look forward to serving you again. Please continue to fill your closet with VENUS.

Thumbnail of user lisav76
1 review
2 helpful votes
January 19th, 2018

I've ordered from Venus more times than I can count. I've never had issues with returns when I have received something that didn't quite fit right. The online chat reps are very helpful if you have questions. LOVE the items I get from Venus. Much more trustworthy than those awful foreign companies that advertise on Facebook. Not even in the same category! (photo is of me in a dress purchased from Venus for a formal event)

Tip for consumers:
Read the reviews of an item before you purchase. Most of the time, people will give tips on sizing, etc.

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Value
Shipping
Returns
Quality
Thumbnail of user heidiv11
VENUS S. – VENUS Swimwear Rep

Thank you so much for the 5 Star review. Good to hear we are getting it right. We listen to all our Customer feedback. Thank you for being a valued Venus Customer.

Thumbnail of user laticias2
2 reviews
0 helpful votes
February 10th, 2019

I actually love Venus. I've been shopping here for many years and I'm almost always satisfied. As for exchanging an item, all you have to do is let them know that you will be exchanging the item, give them the order number you're exchanging and they will charge you for the new item minus the shipping. Once your return item reaches them, they will issue a refund. You will have to pay to return the item either own your own or with the return label provided but you will not have to pay shipping for the exchanged item. You can even add more items to your exchange transaction and no shipping fee will be added for those items. They will also honour any coupons you used in the original order and apply it to the exchanged item. Venus is my go to for fabulous dresses, jumpsuits, jeans, sweaters, (tops and swimsuits (occasionally), and coats. Venus always comes thru when I need a vacation wardrobe and every year, my suitcase has nearly all selections from Venus. However, I do not shop there for shoes. I prefer genuine leather when purchasing footwear.

Thumbnail of user heidiv11
VENUS S. – VENUS Swimwear Rep

Hi Laticia! Thank you so much for being a valued customer and taking the time out of your day to provide us with plenty of feedback based on your experience. We do our absolute best to provide every customer with a great experience and are happy to see that we achieved that.

Thumbnail of user catt13
2 reviews
5 helpful votes
June 3rd, 2018

I was first introduced to Venus before my honeymoon (married 22 years now), when I ordered a couple of bikini bathing suits for the trip. I was hooked. I have never bought swimwear anywhere else since, and I buy most of my clothing there as well to this day. Their clothes are good quality, they're on point with the latest style trends, and their prices are very reasonable. They always have deals going too. The best thing about their swimwear is that for every color and pattern, there are several top and bottom styles to choose from, and you can mux and match to put together the bathing suit that you want. Their return process is easy, but I rarely need to use it because most of the clothes are true to size when it comes to fit. If you love wearing the hottest trends, but can't budget breaking the back for it, try Venus. You won't be disappointed. As I said, they have been my go-to place for clothes shopping for more than 20 years!

Thumbnail of user heidiv11
VENUS S. – VENUS Swimwear Rep

Thank you for your recent 5 Star Review. We greatly appreciate you taking the time to let us know we are getting it right.

Thumbnail of user lindao976
1 review
2 helpful votes
November 14th, 2021

An anchorwoman/weathergirl wore this adorable dress last weekend. I had to have it after seeing it. Fits great! Great fashion & price!
Kathy O. FRESNO, CA

Tip for consumers:
Fits perfect

Products used:
Dress

Service
Value
Shipping
Returns
Quality
Thumbnail of user heidiv11
VENUS S. – VENUS Swimwear Rep

Hi Linda! Thank you for your review. We are happy to see that you are satisfied with your purchases and we look forward to serving you again soon.

Thumbnail of user lisas717
1 review
7 helpful votes
May 6th, 2018

I was about to order something but after reading all of these, I changed my mind. Thanks for the insight!

Thumbnail of user heidiv11
VENUS S. – VENUS Swimwear Rep

We appreciate your concerns. Please let me start by saying, customer satisfaction is very important to us. A lot of time people will leave reviews without even attempting to contact us so we can rectify the concern. We do our best to keep our customers satisfied and we want you to be happy with your order. We stand behind the quality of our merchandise. If at any time you have an issue with an order, simply contact us upon arrival and we will be happy to address your concerns with you. –http://www.venus.com/contact.aspx

Thumbnail of user shannar14
1 review
3 helpful votes
June 26th, 2019

I have been shopping at Venus for a few years. I have probably ordered about eight times total. Besides the one time a rhinestone came off a pair of capri shorts which they sent me a new pair immediately, I have never had an issue with their bathing suits or clothes. I get a lot of compliments. I love Venus because their selection is different from local stores and the prices are fair.

Thumbnail of user heidiv11
VENUS S. – VENUS Swimwear Rep

Thank you so much Shanna! We appreciate you taking your time to leave this review and value the feedback you have provided. We always want our customers to be satisfied and we are always willing to do what we can to make your experience great. Please continue to fill your closet with VENUS!

Thumbnail of user annemarieb56
2 reviews
1 helpful vote
October 13th, 2021

This is my favourite online store at the moment. I've ordered many times this year and I love all my new clothes.
I live in Canada and I always read the reviews regarding sizes so I don't have to return any clothing.

I just received my latest order today and I love my boots and sweater coat.

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Value
Shipping
Quality
Thumbnail of user heidiv11
VENUS S. – VENUS Swimwear Rep

Hi Anne-Marie! We are so happy to see that you are enjoying your experience with our company and we are grateful for your loyalty. Please continue to fill your closet with VENUS.

Thumbnail of user sarahs305
1 review
3 helpful votes
January 27th, 2017

I have NEVER had a bad customer service experience with Venus.com. Their team is always kind and professional, and goes the extra mile to resolve problems. I don't understand some of these reviews. I've called multiple times over the last few years and it always works out very well, in my favor. The clothing is perfect for large-chested women who don't necessarily have overweight bodies. Their clothing is flattering on "the girls" and makes me feel like a million bucks. Just follow the size charts and not what size you dream or think you are. Be realistic, order, and run with it!

Thumbnail of user sm1237
2 reviews
1 helpful vote
March 1st, 2018

I dont understand the bad reviews. I have been ordering from Venus for a while, somethings Ive had to return, only because it didnt look good on me. They always give a return label, that is such a plus. I have had no problems with shipping or returns. I think the clothes are very cute and the prices are good. Many years ago I ordered from them and I think most of the clothes are better now.

Thumbnail of user heidiv11
VENUS S. – VENUS Swimwear Rep

Customer service is our top priority. We appreciate you taking the time to leave us this 5 star review. Thank you!

Thumbnail of user tiffanym192
1 review
3 helpful votes
June 1st, 2019

Clothes are all TTS
Shipment was here in 5 days
I ordered 2 dresses and a pair of jeans
I will shop there again and will recommend their site to others.

Thumbnail of user heidiv11
VENUS S. – VENUS Swimwear Rep

Thank you so much for taking the time to leave this review. We love hearing from our customers and are so happy that you are pleased with your order. We appreciate you!

Thumbnail of user joeyia
1 review
0 helpful votes
January 10th, 2021

If you are not happy with your purchase they will make it right. The clothes are not name brand but look like they are. I cant afford to buy super expensive clothes so Venus is my go to for my wardrobe.

Tip for consumers:
If you are not happy reach out to them, they will make it right.

Products used:
Maxi Dresses and Tops

Service
Value
Shipping
Returns
Quality
Thumbnail of user heidiv11
VENUS S. – VENUS Swimwear Rep

Hi Joeyi! Thank you for your review of our company. Customer satisfaction is very important to us and we are happy that we were able to achieve that. We look forward to serving you again soon. Please continue to fill your closet with Venus.

Thumbnail of user jenniferv235
2 reviews
7 helpful votes
November 1st, 2019

I bought the pinkish dress with the black embroidered flowers on the front. It's a tulip shape and made of a tulle fabric. I could not have been happier in a purchase, fit, comfort, feel, and style. My only problem is I may not find another occasion to wear it! It was prompt, true to size and just lovely. I would not hesitate to order from Venus again. I also picked some other dresses from on line companies that say they do returns but will not. All from China. I will from now on always check reviews and give this a 5 star!

Thumbnail of user heidiv11
VENUS S. – VENUS Swimwear Rep

Hi Jennifer, we are thrilled that you have enjoyed your experience with us and we are happy to have you as one of our valued customers. Please e-mail us at socialsupport@venus.com for a special thank you.

Thumbnail of user sonyaw81
1 review
0 helpful votes
January 23rd, 2021

I ordered a pair of peep toe boots and they only lasted a few months. I was walking and the heel bent backwards. I can no longer wear them because the heel is broken but I loved the boots. Over all I love their clothes and shoes this was the first issue I ever had :(

Products used:
I’ve ordered all types of clothing from Venus

Service
Value
Shipping
Returns
Quality
Thumbnail of user dianav58
1 review
2 helpful votes
June 27th, 2019

It's interesting how many bad reviews I've been so far, yet both times I've shopped on Venus, I had nothing but good service. The first time was great, my XS dress came in. Turned out to be a little big, but I am a thing gal, so that's normal, but nothing a little altering can't fix. The quality was great. My mother also loved her shirt I bought her. The second time, I ordered two dressed because I could not decide which one I wanted more. The package was shipped with UPS, but on a Thursday it was marked as delivered. It was supposed to be handed over to USPS, but for 5 days, I checked the USPS tracking number, but no updates were available. I was patient, but after the 5 days, I decided to rate the delivery as bad. I entered a review as to why I gave a bad delivery rating, and minutes after I received an email from Venus. They apologized and asked if I wanted to replace the items or a refund. I wanted the dresses so bad, so I decided to opt for a replacement. That same day, they reprocessed the order and it was delivered 3 days after. Such a great and smooth replacement order, and I appreciated the quick response. The size was perfect, nearly looks like a custom fit. Dress quality turned out amazing! Thank you Venus!

Tip for consumers:
I've had great experiences both time, even the second time after a little hiccup.

Products used:
From first order, used all items. Second order, not used either one yet, and not sure which one I will use for the big event. Still undecided, but both are great contenders

Service
Value
Shipping
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Thumbnail of user heidiv11
VENUS S. – VENUS Swimwear Rep

Hi Diana, thank you so much for sharing your experience! We are always willing to do what we can to make your experience great. We look forward to serving you again!

Thumbnail of user kristier28
1 review
16 helpful votes
June 7th, 2020

I've been ordering from Venus for 2 years. Almost everything I have ordered Fit as expected using their sizing charts and reviews. If reviews says order size down I always do and never have a problem. I would rate the quality of the cloths as great. They use a lot of viscose, elastic etc material which requires special laundering ( gentle cycle/ line dry) which if tag laundering is followed the cloths maintain their shape, size and color. I feel they represent their items well in the photos from quality and look. I have placed over a dozen orders and they were always shipped within 3 days with their free shipping. Yes on a couple occasions I ordered back ordered items that were canceled but that happens with all stores and it's not a regular issue. If you follow the size charts and read reviews I think you will be satisfied and don't forget to sign up for their text alerts of their sales for coupons! One thing I wish they would change is to allow anyone to write a review for their purchases. With the 60-100 items I have ordered I have never been invited to write a review which surprises me since if you buy that much clothing from them you must like what your getting. Just a thought.

Thumbnail of user heidiv11
VENUS S. – VENUS Swimwear Rep

Hi Kristie! Thank you for your recommendation. We value your feedback and we appreciate your loyalty. In reference to product reviews, you should have received an e-mail from us to submit a review for your items. We will be happy to look into this for you to see why you are not receiving that e-mail. We will be sending you a private message to further assist you.

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From the business

Boutique styles and looks right to your front door! Why wait in line at your local shops and stores when Venus has everything you need? Looking your best has never been this easy.<BR>

Company Representative

Thumbnail of user heidiv11
VENUS S.
Support

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