VENUS Swimwear has a rating of 2.3 stars from 1,318 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about VENUS Swimwear most frequently mention customer service, credit card, and return label problems. VENUS Swimwear ranks 223rd among Swimwear sites.
This company responds to reviews on average within 8 days
I've ordered several items from this company. Their return process is easy for full refunds. In addition if you need to speak with a live person, you can. Unlike other online companies. Also I wanted to add, they do let you order tops & bottoms separately, unlike other online companies. You can order the bikini tops in bra sizes which helps too! And they are always happy to accommodate their customers
I always purchase a size 14 in a swim suit. This one fit like a 12 and was very flimsy. The fact I paid over $120 Canadian and waited over 3 weeks for this suit was disappointing. Now I find out I have to make a trip to the post office and purchase a return label. I will also end up paying for shipping costs. I'm expecting the service will be slow and it will be weeks before the cost of the suit is returned to my credit card. Not a good company for Canadian buyers.
I've ordered several items from this company. Their return process is easy for full refunds. In addition if you need to speak with a live person, you can. Unlike other online companies. Also I wanted to add, they do let you order tops & bottoms separately, unlike other online companies. You can order the bikini tops in bra sizes which helps too! And they are always happy to accommodate their customers
Tip for consumers:
Some items run big. So you may need to return/exchange. But the quality is good
Products used:
Swimwear
Most of my wardrobe is Venus clothing. So I was surprised to see so many bad reviews. Bevause all of the clothing I have received was very trendy and of good quality. When I did have to make a return for an item that didn't fit right, I had no problems with returns either, as Venus refunded my money without any problems. I tend to think that more people report problem issues, because they are upset, and not many take the time to report when they've had good service.
Tip for consumers:
I notice a lot of reviews say that the clothing runs big. I think that most of the peices are made to fit loose and flowy, instead of tight. If you want it more form fitting and not loose and flowy, then order down a size.
Products used:
Lots of shirts, Shirts, skirts, skirt, dresses
Hi Amber! Thank you for sharing your experience with us. Customer satisfaction is very important to us and we always strive to achieve that to the best of our ability. Please continue to fill your closet with VENUS.
I have been ordering from Venus for several years. I have always been satisfied with all the clothing that I bought. When I did have a return it was very easy to do. Customer service has also been helpful when I needed them. I shop quite often and love doing so.
Hi Renee! Thank you for your review and feedback. We are happy to have another satisfied customer and we look forward to serving you again soon. Thank you for shopping with us!
I have been shopping at Venus for a few years now and haven't had many returns. Clothes are amazing quality for the price. Customer service is always helpful. This is one of my top 3 favorite stores to shop at!
You just made our day! Thank you so much for your kind words and amazing feedback. We want to provide top notch service, and we are so glad that our Customer Service Representatives are always able to achieve that. Thank you for being our valued customer, nothing makes us happier than when our customers get five star service!
Perfect for Christmas holidays, nice fabric and perfect size for a petite like me, recommended for this beautiful jumpsuit
Tip for consumers:
I have been shopping this site for so many years
Hi Annie! Thank you for your review. We are glad to see that you love your items as much as we do.
Booties I purchased were a bit too big, so I saw that a smaller size was available on the site and placed the order over the phone. I didn't want to mail in and use the exchange form because I was afraid they would sell out of my new size. After I received the email that my new order was processed, I shipped the too-big shoes back. Two days later, I noticed my smaller size order got 'cancelled' when I looked at my order history! They were out of stock, but hadn't updated their website. So it showed the smaller size was there but it really wasn't. I would have *never* mailed back the larger size had I known I would not get the smaller size. The customer service manager gave me a $10 store credit, and said he would try and intercept the return once received, and mail them back to me. ***UPDATE*** I got the bootie I wanted today! Their customer service has been spectacular. They Answer the phone promptly, are friendly, and do what they say they are going to do! Thanks to the customer service manager for making this happen. I am so happy.
Tip for consumers:
Yes, the clothes are not the best quality, but the prices reflect that. Everything I purchased has been really cute.
Hi B. V, we do understand your concerns and we apologize for your recent experience. We do our absolute best to have our website updated whenever an item is sold out. We are thrilled to see that a resolution has been found for this issue. If we may be of any other assistance, please e-mail us at socialsupport@venus.com.
Love this set wish you had more colors also like high waisted leggings capri perfect never disappointed
THE RAZOR IS SO GOOD MY AUNT ALMOST CUT HER ANKLE OFF! But umm yeah that's all i wanted to say..
I've been buying Venus clothing and swimsuits since before they had a website. I've never been disappointed in a purchase I made with them. The swimsuits are very high quality, and I love that you can custom make your swimsuit to your body shape. I've bought dresses, shirts, shorts... one of my favorite pairs of shorts ever, I got from them. Lasted about 10 years and wore them often. I'm 5'8 and a pretty consistent Medium. I'm 53 now, started buying from them when I was 29. I've literally NEVER been disappointed with my purchase.
Tip for consumers:
I love their clothes, but you have to be realistic. I'd like to be a size 4, but my height and my frame don't agree. I look way better in a size that is comfortable, and actually flatters me and my body shape. I never buy something...especially a swimsuit that I know will be too small. I actually get a size larger, and it's more flattering, especially to the backside. That's pretty much with anything. If it's uncomfortable..not worth it and actually doesn't fall with the natural lines of your bo
Products used:
Swimsuits, dresses, shirts, shorts
Hi Paula! Thank you for your stellar review and your loyalty for the past 24 years. Customer satisfaction is very important to us and we are happy that we are able to achieve that. Please continue to fill your closet with Venus.
I've only had to return items twice in the 3+ years I've been buying and that was for size. I love everything I have from them. My items come quickly and as described. I don't understand all the negative reviews. You just can't please everyone, I guess.
Hi Cheryl, thank you so much for your review. We appreciate your loyalty and we would like to send you something special to show our appreciation. Can you please e-mail us at socialsupport@venus.com for your special thank you?
Es muy seria y sus duenos y tejidos de excelente calidad. Recibo sus revistas
Me encanta comprar con ustedes
Hola, gracias por tomarte tu tiempo para dejar una reseña de tu experiencia. Nos encanta saber de nuestros clientes y estamos felices de tener otro cliente satisfecho. Envíenos un correo electrónico a socialsupport@venus.com para recibir un agradecimiento especial.
I was reading the reviews I have been ordering from this company for 40 years. I have never had anything but awesome things to say about this place. The clothes fit me perfectly. I absolutely love it and I was really compelled to write when I saw the one stupid review that it was racist. I'm so tired of people falling on that. And before you get all snooty about it my grandchildren are African American. So stop using that as an excuse maybe your credit just was not very good. All you other idiots stop ordering stuff that isn't your size! I have never had a problem with returning anything to this company and I happen to love their clothes and always get compliments on anything I wear. In fact I got a wonderful compliment on a bathing suit I wore on Block Island that I got from this magazine and they recognized it! While I no longer can wear bikinis I can certainly wear their tankinis! And the dresses have never ever failed me. Stop blaming the company. Stop trying to squeeze into things that don't fit you. And the customer service is always been awesome. Why do people feel compelled to always write nasty things? You've done a wonderful job and I will continually order from you and I will just now place an order in the next day or two. So don't disappoint me! LOL! I just felt the need to put something in here because I am so tired of people being mean. Half of it is their own fault.
Hi Leanne! Thank you for sharing your experience; we are happy to have another satisfied customer. We look forward to serving you again soon and want to thank you for shopping with us.
Venus clothes are so Lovely I'm very statuesque amd Venus clothes show off my physique in a very complimentary way. I always get complements from men amd women. I have never had a problem with a return the customer always get a 5 which is the highest rating I have spent thousands of dollars with Venu. Love there clothes
Hi Marie, thank you for taking the time to leave a review of our company. We are happy to have another satisfied customer and we look forward to serving you again soon. Please continue to fill your closet with VENUS.
Their clothes are as beautiful as their pictures. Good quality and they ship fast. I order from them often. Strongly recommend this company
Hi Lisa, thank you so much for your review. We appreciate your loyalty and we would like to send you something special to show our appreciation. Can you please e-mail us at socialsupport@venus.com for your special thank you?
I love Venus, never had problems with returns, great customer service
I do read reviews before I buy, in case something run large, or torso is short.
We are so thrilled that you enjoy your order. We look forward to serving you in the future.
I ordered 3 items for the first time from them and maybe I just got lucky, but all of them fit great. The material is a breathable and stretchy fabric. What I saw on the website is exactly what I got. Only complaint I have is 2 of the 3 items I bought have clasps on the peice that goes around your neck, and they are pretty difficult to work with.
I'm very happy with the customer service that I have received and so far the clothes are up to my standards and I have enjoyed everything that I have received so far and the kindness and consideration I've been given whenever I have called customer service. Keep up the good job
Products used:
I have used everything that I have ordered from there .
I came upon these reviews as I pulled up the site to look at the winter clothes, and I was shocked. I've shopped here 10 years and love their stuff. It's inexpensive, and I've felt the quality surpassed my expectations for the price point. Though I have never had to send anything back, I would still highly recommend Venus
Hi Erin, thank you so much for your feedback and your loyalty. You just made our day! We would like to send you a special gift just to show you our appreciation. Please e-mail us at socialsupport@venus.com for your gift.
I've been buying from Venus for a while now. The clothing they make is better quality than their pricing and the fits are usually pretty good. Sometimes I buy multiple sizes so I have options and then return for $5 in shipping costs the ones I don't want. I love that the styles and colors are clothing I can't find anywhere else. I get so many compliments on the clothes and dresses I buy from Venus! I recommend to all my friends.
Thank you so much for taking the time to leave this review. We love hearing from our customers and are so happy that you are pleased with your order. We appreciate you!
I love Venus! I ordered several times a month from there and always received excellent customer service and very high quality clothing! I have seen people on here say they had to pay when they return things I dont understand that because I have never had to pay a dime when I returned anything penis covered all the cost like I said a great company! I will continue to order from Venus, cant stay away from their cute styles!
Robin, Thank you so much for your 5 Star Review. We love hearing from happy customers.!
Nothing ever fits me right when ordering online. But once in awhile something fabulous fits perfectly. Venus has some amazing beautiful items. However I was worried about their return policy if it didnt fit. I will continue ordering from them until i find that perfect fit. Because they made not only my ordering process seamless but my return was also just as easy. Thank you venus for great products and understanding that sometimes it just doesnt fit and allowing me to have that option so I can continue purchasing more.
We are so happy we were able to provide you with a 5 star experience. We love hearing from our customers and appreciate you taking the time to leave a review!
Excellent clothing. True to size. USA located. Excellent customer service and fast shipping. Highly recommend.
Hi Jessica, thank you so much for your review! We are glad that you have been enjoying your experience with us and we look forward to serving you again. Please e-mail us at socialsupport@venus.com for a special thank you!
I can't believe the bad reviews for Venus. I've been ordering from Venus for years and have never had a problem. I did return something once and the customer service person was helpful. I always read the description twice so I know what I'm ordering. I've recommended Venus to a few of my friends and they've been happy as well. Unfortunately, they don't have free shipping. Please remember this about shipping - when weather is bad, the length of shipping time is usually longer than normal depending on where you live.
Thank you for the review and all of your feedback. We love hearing from our customers and value your input, suggestions and concerns.
Thank you for your business and for being a valued Venus customer!
I have ordered a few items from here and I have an amazing experience everytime. Shipping is always so fast it's incredible! So far I've only had to send one item back just because I didn't like how it looked on me. Even when I returned it I got a credit in only a couple of days. Most companies takes weeks to give a credit or refund. They have the most beautiful clothes and accessories I wish I could order one of everything. My only complaint is their clothes are a little higher than what I think they should be and shipping is $8. However, Venus is amazing and I will continue to shop there!
Hi Nisha! Thank you for sharing your experience and for your five star review. Customer satisfaction is very important to us and we are happy to we have been able to continuously achieve that.
I sometimes buy some items here when they are on sale. I always admire the quality offered. Thanks a lot
Hi Airin! Thank you for your review. We are thrilled to see that you are loving your new styles. Please continue to fill your closet with Venus.
Boutique styles and looks right to your front door! Why wait in line at your local shops and stores when Venus has everything you need? Looking your best has never been this easy.<BR>
Hi Dollie! Thank you for your review of your experience shopping with us. Customer satisfaction is very important to us and we are happy to see that we have been able to achieve that. Please continue to fill your closet with Venus.