VENUS Swimwear

I have ordered several items from Venus but truly was disappointed when I had it returned and item that was crap. They actually charged me a restocking charge. This is the last time I will order from Venus. I don't believe that I should have to pay for restocking charge and also for the freight of $4.95. I hate pettiness and I'm truly through with Venus. I am cutting up their credit card

Prices are not in alignment with today's market. In addition, their credit card payment cutoff on the due date is 5:00 p.m. EST. That is way too early for those of us who work full-time. They only grant one waiver every 18 months and are unforgiving. This is absolutely unacceptable. I have been a customer for 20+ years and will not be shopping here much longer if this continues. Venus, you need to put the customer first. You used to do so and THAT is how you grew as a company. Get over yourself.

I'm a nervous wreck because I am getting ready to return 4 items that did nit fit. Already bracing myself for a hell process to get my money back after reading these horrible customer service/return policy reviews. I thought it seemed really strange that on the Venus website there are no reviews, and no option to leave a review either. Very poor business

I have ordered several things from Venus and very satisfied. I get sent links via email from them showing me items I might be interested in only when I click on the items... there is an X over my size! It seems every item I want to purchase is sold out. Very aggravating. How do you run a business if your most popular items and sizes are always sold out? I'm going to look for a womens clothing store that actually has stock to purchase from.

Let me start by saying that I love the clothes. The tops I have ordered have been super cute and I have been pleased with my purchases. But recently it seems that the items I select for purchase have been unavailable. A month or so ago the online catalog featured a bunch of new styles and I placed 5 tops in my shopping cart. Yet, when I went to check out, not one of them was available. The note next to each item would say something like available 10-21-15. That's a long time to wait when you order in May! Also, the next time I viewed the catalog, those items were no longer featured. I don't know what to make of it. It's frustrating.

The dresses are cute. True to size, but if your are a less tall person, as I am, you better know how to hem or pay a seamstress for alterations. The smallest size in bottoms is a 2. Not a petite 2, but a regular 2 (which feels more like a 4). Also, free shipping, but you are charged for postage on returns AND a restocking fee before you get your refund. Could not find that information anywhere on the return label or website. So, make sure it will fit, so you don't pay to return it, like I did.

Ive been ordering from Venus for about 5 months now, Ive made roughly 4 orders, I have to agree with others that the quality of most of the items ordered is horrible and cheap looking, the sizing is WAY off, everything runs big, and the prices are super high. The only thing Ive ordered that is good material and fits well is the bathing suit. The clothes do not look like they are depicted in the magazine. I will try ordering a few more times to see if anything changes, otherwise Im done wasting time and money. Ive had an Express account for years and I can always count on their sizing and quality, yes sometimes you get something you dont like, but not as often as with Venus.

I started ordering from venus less than a year ago and LOVED them. Then all of a sudden the quality of their clothes just tanked. I keep returning orders and ordering new things thinking maybe I just picked a few bad items, but I can't seem to get anything with the quality of my first few purchases. Did they start outsourcing or change vendors or something? I do love their easy returns and venus wallet option.

I just received a Henley tank top, bust area was too small, top was $17.00 it would cost $6.95 to exchange it, totally ridiculous! When I called they advised me to go to the post office and maybe that would be cheaper, so that makes no sense to do catalog shopping! So if I exchange or return its not worth it! Time to find another catalog to order from!

I really like the styles of Venus clothes but the sizing runs a size or two small sometimes. If you are shapely, or curvy… you will need to size up a couple of sizes. I usually wear a medium to a large but I find it's safer to order the xl just to make sure it fits. The material is not the best but what do you expect for such great prices. Venus is a good place for buying summer clothes because you don't wear summer clothes that long. A couple of seasons and I'm recycling them anyway.

They have some gorgeous clothes but sizing and quality was a hit and miss. And I will never understand retailers that charge you for return shipping if the item is sized incorrectly or defective.

I ordered two summer dresses from them both in size small. One dress fit perfectly but the pattern was sewn way off, dead center of my chest, which is irritating. The second dress was gorgeous and good quality, but WAY too large for a small. I returned it for an extra small which is still a little large. So after paying them for the dress and then paying for return shipping because their sizing is off, I have to spend more money to have it altered. It's a beautiful dress so I will go ahead and pay to have it altered but I don't believe it's fair to charge your customers for returns when the sizing or quality is not as it should be.

This company is affiliated with Swiss Colony. Ordered with both for years. One day I got Items Tooo big and sent them back to Venus. Both got upset and charged me 78.00 and put it on my Credit with Charge Off. I was upset. After all the times I paid my bill in Full they tried to Ruin my Credit. WRONG

I've been a customer for years. The reviews speak for thereself. The clothes used to be cute and fit well but in the past year all has gone downhill.
In this day and age of free shipping Venus should get on board with that as well.
Plus side, returns are easy.

I ordered three dresses from Venus for the first time a month ago. Two of them were great, but was not a fan of the third dress. I returned the dress and received and email stating that my account woul be credited $29.00. However I was only given back $9.10. I spoke with a very nice young man who informed me that he will credit my account for 12.99 stating that I was charged $6.00 for using their label. After expressing my thoughts of being charged additional for a dress that I've never wore, the gentleman credited me a full refund. Not sure if I will order from them again. If I do I will be more mindful of any returns.

I purchased a $59 dress with $9.95 shipping, which came out to $90 once my bank converted it to Canadian currency and it took 4-5 weeks to ship. Would be nice if on their website the prices were marked US $ but I know its in the fine print.

I ordered an XS bandage dress, colour blue and the material is soft and stretchy for a tight dress. Fit is weird though: I am 5 ft 4 at 116 lbs and it fit great everywhere except the shoulders and arms of the dress were large and out of proportion to the rest of the dress. I wont return it considering how awful the return reviews are.

The clothes are ok made. What gets me so upset about this site is that several times when I placed an order with their preorder clothes, my orders always seem to get cancelled with same message that the items have been discontinued. If your going to offer the clothes for preorder they should NOT be discontinued. I normally spend quite a bit but I think I am going to take my business elsewhere from now on.

I always thought Venus clothes were absolutely beautiful. But my orders don't get processed and same for my pre-orders. I send request on chat about my items and all I heard was "its been delayed". Then a little time goes by and I'm requesting status again. This time I hear that my item is no longer. So I end up seeing like 3 of my prior orders showing canceled. When I see one of my orders selling and my size showing available. I am saddened by thier unprofessionalism and lack of customer service.

The clothes are cute, but quality is "meh" and some clothing was oversized. I returned a package 10 days ago, but when I contacted customer service, they said they are sometimes behind. That's not very good. The shipping isn't the fastest either, but I did get it in about a week and a half, it's the return that has me worried. They said that if it's not received in 30 days, they would honor the return, but I don't want to wait 30 days :(

I purchased a pair of prom shoes for my prom dress from dressvenus.com. On delivery of the product I was glad to see that they delivered what promised but was a bit unsatisfied with their slow delivery services. Though this is the only issue I experienced, the overall purchase was good.

Haven't had a problem with clothing or shipping but, always advertise she same pieces for the last 2-3 years so I stopped ordering. Only a few new items but for the most part... it's the same clothing. I used to be excited when catalog arrive but now I just toss it.

I've shopped from Venus 3 times over the past 2 years, and have come to the conclusion that it's a complete hit or miss. Each time I shopped I had bought 4 pieces. The first time, I kept them all, the second I kept 2 an sent 2 back, 3rd time, nothing working out. Anything from sizing and that the product was not exactly as flattering as it appeared on the model, or even the material was a huge no go. The worst thing from it all, is being from Canada, to ship anything back, costs me over $20, and then if I go under the $100 free delivery, I have to pay that, which kills it all.

Although it's been a year since I have actually shopped from there, I can't help but to still browse at many of their pretty and unique pieces. Perhaps if they had free shipping on like a $50 purchase, or slightly better pricing, I would definitely be giving them an other go, but atm, I am still quite iffy.

Love to dress in Venus summerwear! A little disappointed in the fall- winter line. Purchased two sweaters that are very itchy and one that is a bit loosely goosey. Please think about your textures and fabrics when designing your future sweater line. Thank you.

Ordered a bathing suit tankini waist, ordered my size according to the measurement chart. It arrived quick, but when tried it on, fit improperly! Too big in bust, tight around band ( and itchy due to cheap material), but fit in the waist. Want to return it, but wont be refunded original shipping fee of 4.95. Can understand that. Plus charge 6.95 to return it! ($2 dollars more than original shipping?) Very disappointed in product and company return policy when dissatisfied!