The company has garnered a mixed reputation among customers, with notable strengths in product quality and timely shipping, often praised for well-packed items and fast delivery. Many customers express satisfaction with the customer service, highlighting responsive communication and effective problem resolution. However, significant concerns arise regarding order cancellations, lack of updates, and difficulties in reaching customer support, leading some to question the site's legitimacy. Overall, while the company excels in certain areas, addressing communication and reliability issues is crucial to enhancing customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
EXCELLENT! I love the chat box on the site. You get to chat with a REAL person who is quick to respond! Love the merchandise I bought and I will be back! Great Prices! 5 STARS in all areas!
Great website! A good selection of products which arrived quickly and in good condition. I will definitely be shopping.
Shipped quick,packed well, excellent condition. Super on shipping and communication You kept me total informed on all the changes that site gave to you Very happy with everything thank you
Never ever had a problem with them. Always great products, great communication and fast shipping. Love getting unique gifts for special occasions x
Love your variety and care! I enjoy the Hold Your products program and look forward to future business.
Good fast service. Nice product. I did later discover a competitor was offering free shipping which would have saved me some money. Otherwise I'm very pleased
Just love all the funny stuff :) No complaints with service or delivery. Fast and efficient delivery service, fantastic support when had an issue. Love
My order was reasonably priced and shipped very fast. Transaction was completed in less than a week. Very impressed!
Fast shipping and at a reasonable cost. Have never had any issues with them. They always carefully pack the items and always leave a note about how appreciative they are of your business.
Very helpful customer service agent who actually cared about me and my order and whether it would arrive on time for my product I was impressed and would order again. Thank you
Surprisingly decent quality. I uploaded some terribly quality pictures for and yet it actually looks pretty cool.
Excellent response time, very professional and honest. If I could give more stars, I would! The models are always inspected and sent promptly after purchase and I have never had any complaints with any of my purchases! Thanks
DO NOT USE THIS SITE. I PLACED ORDER, THEY CANCELED IT IN 24 HOURS. THE NEXT DAY I GET 622 JUNK EMAILS. THEY SOLD MY EMAIL ADDRESS. THIS IS A SCAM SITE. Did not want to give any stars, makes you do one.
My first experience with New turned out to be one of the best. These trousers are irresistible. I cannot take them off. They are slightly longer than my actual size but otherwise are perfect in every aspect.
Excellent place to shop, and superb customer service. Always a pleasure interacting and shopping here!
Why can't Ventalio fix their payment Gateway, especially around Christmas! And when you reach out, a Bot answers. Worst company ever.
I ordered an item and two days later they canceled my order with no explanation and all I received was an email.
I ordered from this website and two days later they canceled my order without any reason. Their phone number is not working - it's a scam. They probably steal your personal and credit card information and sell it. Do not trust them - avoid this website at all costs!
Seamless transaction, fair price for phones, fast payment. What else could you ask for. Very fast processing and timely notifications.