I ordered stuff off Vat19 I paid for express shipping it should have been here in 2 or 3 business days but it didn't and I checked my phone this morning it's says it STILL in
Saint Louis, Missouri Post Office [very disappointed]
Incredible tour, The staff was so excited we came and really made the kids feel wanted. It was also very interactive for everyone.
I ordered a Chimera stuffed animal set 5 days ago. I ordered 3-5 day shipping and I came out to my porch and saw no package! Yet over all Vat19 is still my favorite shopping website!
I am very pleased. I thought they would make me use PayPal, but no. The quality of the website could have been better, but I still loved it. (Love their videos too)
The first time that I use this company to order my daughter's gifts that she really wanted for her birthday they messed up I asked them to overnight it because of their mistake they said sorry you'll have to wait until it's returned and then we can send it out again which would take a whole nother week so my daughter isn't getting what she wanted for her birthday because this company messed up and they couldn't take responsibility for it I would not recommend them to anybody nor would I ever order from them
Still waiting for the package that i ordered on dec 8 2016; they shipped it on that day and it has been stuck in CA since dec 13. Still hasnt come to hawaii yet. ARRRRRGGGGHHHH NEVER AGAIN ORDER FROM VAT19. I only went on because my child wanted something from there. Spread the word to others to avoid their own frustration and wasting of money.
I bought a 5 pound gummy bear cola flavored on March 1st it is now March 11th I haven't gotten my package yet and I'm kinda upset it shouldn't of taken this long plz let me know why it's taking so long
It was a simple website to get cool toys. And its the kids amazon. In the end if you want to get something for a little kids birthday this is where to go.
The tour was amazing! We got to meet the staff and see all of the studios! Met our favorite youtubers and got to shop. What more can you ask for?
I live in CT and vat19 in MO and that's far so i was surprised on how fast it got here. My product was in good condition and i had fun playing with it so 5 stars from me
The team at vat19 were so friendly and kind. My kids had an absolutely amazing time. Thanks for making their day!
I Just Ate My Vat19 Gummy Pizza And It Was Amazing! Would Recommend it To Anyone Who Has A Sweet Tooth!
I ordered a mystery box for my nieces 11th Birthday and she is so happy with all the things she got. I gave her one for her 10th birthday which she also loved. Thank you Vat19!
That's awesome! Thank you so much for sharing!
Received my little Polaroid land camera and it's AWESOME. Everything I buy off here is amazing. I love this place.
Thank you so much for the kind review and for your business!
I ordered a projecter that you can put your phone in and it was super faint in pitch black darkness!
Hello Kilei,
Thanks for your comment. We're so sorry to hear that you are having trouble with the SmartPhone projector! Here are some suggestions for the best viewing experience:
The phone or iPod must be smaller than 3.5" x 5.75" to fit in the projector. Make sure the lens has been installed correctly, with the convex side facing outwards.
Brightness and contrast are the most common reasons for viewing problems. Disable Auto-Brightness on your phone and turn the brightness up to 100%. If necessary, you can download an app to enhance your screen brightness. For best results, use a cartoon or a video with bright, bold images. Subtle colors will not show up as well.
You must project the image on to a white wall or sheet, and the room must be dark (almost pitch black). Keep in mind that the only light is coming from your phone.
I hope these suggestions are helpful!
Donna Huegerich
Vat19
Customer Service Manager
My package arrived very fast and the items on this site are just so awesome my overall experience with this site was amazing
Thank you so much for the nice review!
I have been waiting for my order I have gotten no confirmation nor tracking number and can't seem to get in contact to rectify my issue
They use DHL and don't seem to care or willing to try to make sure packages show up on time. Second they don't do free returns.
Dear Chad,
Thank you for your review. Yes, our free shipping option uses DHL eCommerce which estimates delivery within 4-8 days. Your order was placed on Thursday, August 29th. Tracking confirms delivery on May 6th.
Regards,
Jamie Salvatori, Owner
I got some gummies from the site and they were delish and came in the timeframes they said it would. Will order again thanks^^
Thank you for the kind review!
"GARENTED ARIVAL DATE" MY BUTT! They clamied it would arive on a friday for a frend birthday and its been 3 weeks and its still not here DO NOT WASTE YOUR MONEY!
Overview
Vat19 has a rating of 4.2 stars from 65 reviews, indicating that most customers are generally satisfied with their purchases. Vat19 ranks 57th among Gifts sites.
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- Saint Louis, MO, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Isabella,
Thank you for reaching out. I know it can be confusing and frustrating when you check a tracking number and it doesn't look as though the package has moved! Tracking information only updates when a package arrives at a location where it is scanned, but in between those events, the package is still in transit. It does look as though the information has updated. I see that you ordered June 1st, and the package has been handed off from DHL to the USPS and is out for delivery today. If there is any trouble with the delivery or if we can be of more assistance, please contact us, we are always happy to help. We want you to be completely satisfied with your items and with our service, and we truly appreciate your business.
Tracey LaRiccia
Vat 19 Customer Service Manager