The company is generally well-regarded for its efficient and professional appraisal services, with many customers appreciating the quick turnaround and thorough reports that enhance their understanding of collectible items. Positive sentiments highlight the convenience of the process and the credibility of the appraisals. However, some customers express concerns about inconsistencies in appraisal quality and perceived lack of personalized attention, with a few noting that responses felt generic or dismissive. Overall, while the company demonstrates a strong reputation for reliability, there is room for improvement in ensuring consistent service quality and addressing customer feedback more effectively.
This summary is generated by AI, based on text from customer reviews
The experience was easy, and although the provided valuation showed good research, a little more info about the similar auctioned items would have been helpful.
I have always received a timely and fair assessment from ValueMyStuff. Thank you.
Thank you for your positive feedback Dan. We strive always to exceed our clients expectations.
The VMS Team
They are fast and straight to the point.
Thank you, will be using again.
Thank you for your positive feedback Johanna. We take pride in the honesty of our service and look forward to working with you again.
The VMS Team
Found the whole experience very easy and can recommend it
Thank you for your kind feedback and recommendation Keith. We hope to have the pleasure of being of service to you again soon.
The VMS Team
I would recommend not using this service and going to a legit dealer. They valued my item at $2400 I went to a reputable dealer and got valued at $9000. Due diligence
I was not happy with the appraisal very pore description of what it was. Did not give a date when it could have been produced, did not explain the metal piece on the bottom of the item i do not believe that it is a little girls purse. The appraisal also said the items in the picture did not fit inside the purse but they did.
This was my first time using this platform and I was quite pleased with the turnaround and results. Thank you.
Thank you for your positive feedback Donna. We hope to have the opportunity of working with you again.
The VMS Team
Easy and quick! Good info and how to proceed further.
Thank you for your feedback. We strive always to make our service as accessible as possible.
The VMS Team
The appareant antik expert was with all certainty not an expert on the objects I had appraised! My two objects where vaguely ascribed to the "first part of a century" (a 50 year time frame, from an expert I expect a time frame of a decade not half a century!) One of the pices was even ascribed the wrong century, 1900th instead of 1800th. Wich greatly deminished the set value; nearly by factor of 7! Renders 2nd evaluation worthless because expert is not am expert. Also put in his personal opinion how objects are "less im style and asked for"... objects of this kind sell well on all kimds of internet auctions! I have contacted vmst and not received an answer yet. I wish for my 2 objects to be accuratly appraised by an expert on the objects and be reimburst for the trouble! Embarissing all in all!
The appraisal of my item was done fast and accurately.
Thank you.
Thank you for your feedback Marcia. We are delighted to have been of such exemplary service.
The VMS Team
Very happy with service received, swift response to email queries & very helpful & appreciated.
Vauation report was delivered promptly and supplied a lot of information & left me speechless (for once!)
Thank you to everyone involved
Thank you for your positive feedback Gill. We strive always to exceed our clients expectations.
We hope to have the opportunity leave you speechless again.
The VMS Team
Accurate valuation report with excellent description of the piece under examination. Quick response to my query.
Very good service easy to navigate website
Exactly what o expected
I've had two items appraised. One of them was an autograph book that was appraised at $1k-2k, and the other was a Hummel that used to be valuable but now is $50. I appreciate the honesty about the Hummel.
The initial assessment was incorrect, but Ruth made it right! Thank you!
First, I tried to pay using credit card, but you wouldn't accept my postal zip code; so then i had to use my Paypal account. Not an easy process and I'm hoping that, as a first time customer, I won't be disappointed by your appraisal process; Second, now I did receive the appraisal. The only think I don't understand is about the weight of the gold. I'm pretty sure the value of the watch is based primarily on the weight of the gold. So, it raises the question about how can you appraise fine jewelry like this, when you don't know the weight. True, that's may fault for not giving it to you or knowing that info. But, now I'm wondering if I need to get a second appraisal where the weight and purity of the gold is taken into account.
I tried to pay using credit card, but you wouldn't accept my postal zip code; so then i had to use my Paypal account. Not an easy process and I'm hoping that, as a first time customer, I won't be disappointed by your appraisal process.
Easy steps at submission stage. Good communication throughout. Really detailed report. Appeared professional and competent
Thank you for your kind words Anneen. We are pleased to have been of such satisfactory service.
The VMS Team
I found teh service easy to use and the overall experience was good
Thank you for your kind words Ross. We strive always to make our service as accessible as possible.
The VMS Team
This mirror has moved from house to house to house for the past 20+ yrs, still in the box it was
Packed in. Thank you for giving me an idea of its value.
Thank you for trusting us with valuing your mirror Carol. It was our pleasure to be of service.
The VMS Team
Quick and concise appraisal by the assessors gave all the information I needed
Thank you for your feedback Gareth. We are delighted to have been of such exemplary service.
The VMS Team
Answer: Hi. Thank you for your email. For evaluations, please see our appraisal services: https://www.valuemystuff.com/us/appraisal All the best,
Answer: Hi. Thank you for your email. For evaluations, please see our appraisal services: https://www.valuemystuff.com/us/appraisal All the best,
Answer: Thank you for your enquiry. As our reports are not signed, nor does the name of the specialist appear thereon, they are not considered suitable for tax purposes.
Answer: Hi Garry, I am sorry you are experiencing this issue. Please email us at info@valuemystuff.com when this issue occurs together with a screenshot and we will help you further.
Answer: Hi Garry, I am sorry you are experiencing this issue. Please email us at info@valuemystuff.com when this issue occurs together with a screenshot and we will help you further.
Answer: Thank you for your enquiry. We are indeed able to appraise your buffet and look forward to being of service to you. The VMS Team
Answer: Hello Kathleen, I am sorry you are experiencing these issues. If using our App please try using the internet App on your device instead, bypassing our App. That should facilitate matters. Please contact us on Info@valuemystuff.com for further assistance. Wishing you a pleasant weekend, ' Ruth
Answer: Hello Catherine, Thank you for your enquiry. You are able to view and download your reports by logging into your account. Alternatively please contact us at Info@valuemystuff.com and we will of course send you the report by email. We look forward to being of service to you. Wishing you a pleasant weekend, Ruth
Founded by ex-Sotheby's director Patrick van der Vorst, we are the world's no. 1 online valuation service. With over 60 experts from leading auction houses such as Sotheby's and Christie's, we provide professional valuation reports within 48 hours for a reasonable fee.
For US clients, you may call our New York line: +1 (917) 525 2444
To find out more, or discuss your needs with a member of our team you can email us at: info@valuemystuff.com
Thank you for your feedback, we are delighted you found our service easy to use.
We are the longest standing online valuation service and having provided well over 1 million valuations to clients, worldwide.
Our specialists all have many years experience in their fields of expertise and are passionate about sharing their knowledge and insight.
Our core value is 'Expertise for Everyone, Everywhere'.
Please find further information about us on our website: www.valuemystuff.com
The VMS Team