Several reviews harp on terrible communication and passing the buck is absolutely true. I ended up working with this poor excuse of a company through Montway. I literally just got my car today and they stole the gps that was physically mounted to dashboard and had the nerve to take a camera from the console before the car even left Denver. Reached out and of course it's my fault according to them. Reported it through Montway and have literally heard nothing from them. And all of this was after they couldn't be bothered to honor a date I paid a guaranteed premium price for. They don't coordinate with Montway either (even though they should) and then lean on made up liability claims they have in paperwork they don't provide you when issues arise from not communicating with the dispatcher.