• Utsav Fashion

Utsav Fashion

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Overview

Utsav Fashion has a rating of 4.3 stars from 1,513 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Utsav Fashion most frequently mention customer service, good quality, and fast delivery. Utsav Fashion ranks 1st among Indian Clothing sites.

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Positive reviews (last 12 months): 83.2%
Positive
422
Neutral
42
Negative
43

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3,459 reviews

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How would you rate Utsav Fashion?
Top Positive Review

“Beautiful outfits”

Asma A.
5/7/24

The outfits I ordered were even more beautiful in person. Everything was packed beautifully and professionally delivered. The fabric, threadwork, embroidery and stitching were perfect. I've been shopping at Utsav for more than 10 years and everything is always amazing. I just wish that Utsav would bring back the thank you gift they used to include with each order. It was usually a selection of earrings or necklaces.

Top Critical Review

“Awful return policy and poorly sized items”

Tara A.
5/24/24

I was out the country when my order arrived, despite that I can apparently only return an item if I let them know that something is wrong within 48 hours of delivery. It's a bonkers return policy. Also the item was incredibly poorly sized, the top was around a UK size 8 and the skirt would fit a 14/16. It's completely unwearable and I will have to resell it in parts as there's literally no bodyshape out there which would be able to wear this. Avoid this company at all costs!

Reviews (1,513)

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customer service (304)
Thumbnail of user shezarahr
1 review
0 helpful votes
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March 8th, 2024
Verified purchase

Knowing your size is the key to getting the item that will curb one's disappointment. I learned what my size is and am quite happy with my last purchase. Also it's nice to shop for special occasions without the hassle of not being able to find an outfit. Thanks

Thumbnail of user kk408
3 reviews
0 helpful votes
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May 7th, 2024
Verified purchase

Size and on receiving them they were tight and would fit someone with ES size in further I will order Medium size and if I am experiencing this I am sure other customers must do so too. Please check the size chart and amend accordingly. Please keep my name anonymous. Thank you.

Reason I chose this business:

I liked the outfits displayed

Thumbnail of user rajashreem1
1 review
0 helpful votes
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April 20th, 2024
Verified purchase

I had a good customer service experience through out the process. I just don't like their return policy …. Could improve on that department.

Reason I chose this business:

Just selected utsav randomly

Thumbnail of user robynk166
1 review
0 helpful votes
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February 29th, 2024
Verified purchase

Order was on time and fits perfectly however I gave 4 stars because Utsav tried to argue with me and insist that my measurements were something other than what I submitted because of the standards that they felt were correct according to my bust size but everyone is built different and finally my measurements were accepted and thankfully they were because the garment fits perfectly.

Reason I chose this business:

Has beautiful and affordable clothes at times

Thumbnail of user prathimav
1 review
0 helpful votes
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April 6th, 2024
Verified purchase

Great product, prompt delivery, standby customer service 24/7. Overall it's a great experience shopping at Utsav.

Reason I chose this business:

Quality of the material is good.

Thumbnail of user amys3584
1 review
0 helpful votes
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April 18th, 2024
Verified purchase

I'm happy with my dress and its fit and price. I would have appreciated a warning from Utsav about paying duty on international shipping, though. It added significantly to my total price.

Reason I chose this business:

Great dresses at a good price.

Thumbnail of user yashikan
1 review
0 helpful votes
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March 22nd, 2024
Verified purchase

I loved shopping with Utsav. The team is great! Despite many changes and last minute order from my end, the team at Utsav was able to deliver my order way before time. I was even able to change my delivery address over chat and the team accommodated all that. Thank you Utsav team!

Reason I chose this business:

I think they have a good range of options to choose from and are very affordable. Not to forget, the team is very accommodating and give you the best online shopping experience.

Thumbnail of user vinitaw3
1 review
0 helpful votes
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September 15th, 2022
Verified purchase

I had no issues with ordering or receiving. Thank you!

Reason I chose this business:

Because I had good experiences with UTSAV related to my prior orders.

Thumbnail of user seemina
1 review
0 helpful votes
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September 16th, 2022
Verified purchase

Excellent experience, beautiful jewelry and great prices!

Reason I chose this business:

There are so many pretty choices and great bargain prices!

Thumbnail of user manmohank5
1 review
0 helpful votes
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October 16th, 2022
Verified purchase

Thanks. It's a good experience that product arrived on time as scheduled.

Reason I chose this business:

Past purchases.

Thumbnail of user rosek400
1 review
0 helpful votes
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December 30th, 2022
Verified purchase

Beautiful outfits. Delivered as mentioned: within the time limit.

Thumbnail of user zareinak
1 review
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December 30th, 2022
Verified purchase
• Updated review

Lots of variety, styles and colors! I love the delivery return policy and lots of options to choose from. I hate the smell of bamboo in Saree ART SILK I google is made from BAMBOO! Do your research on mixture blend of materials used before you buy.

Reason I chose this business:

I had store credit on return that I dint like. It’s very efficient.

Lots of variety, styles and colors!
December 5th, 2022
Verified site experience
• Previous review
Reason I chose this business:

I had store credit on return that I dint like. It’s very efficient.

Good customer service.
June 20th, 2022
Verified purchase
• Previous review

Easy returns and good prints with good product quality.

Reason I chose this business:

I have been a regular customer of utsav I dint like some saris and made a return and had store credit to repurchase other items from my wishlist. I love this option so I’m not stuc with my purchase.

Thumbnail of user shylam9
1 review
0 helpful votes
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November 5th, 2023
Verified purchase

Overall my experience with customer service was excellent. I always got support via chat whenever I needed it. I got my questions answered quickly. The dress I ordered is absolutely beautiful and the quality is fantastic. However, there are some matters to note - the website description never mentioned there would be cups sown into the dress. This makes sense because the dress is backless. However, the cups were WAY too high, above breast level, so I had to go to a tailor locally to get them removed. It would have been better to not have cups shown into the dress. Also, for getting the outfit stitched, the website mentioned only taking bust measurements. I recommend the buyer to take waist and shoulder measurements too. Although I took multiple measurements and compared them to the sizing chart, it showed I need a size small but I'm realizing that maybe a medium might have been better. I'm not totally 100% sure though because this dress requires a fitted look to avoid gapping in the back and for the dress to lay flush against the skin.

Reason I chose this business:

Nice dress. Good customer service.

Thumbnail of user mahendras29
1 review
0 helpful votes
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April 6th, 2024
Verified purchase

Overall Good experience. Communication with the your team was responsive. Thank you

Thumbnail of user sabar8
1 review
0 helpful votes
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April 5th, 2024
Verified purchase
Thumbnail of user rahata10
1 review
0 helpful votes
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August 7th, 2023
Verified purchase

I would say that at times I am confused with the prices and special offers. I have an item in my basket which I feel reluctant to order.

Thumbnail of user rejithaa
1 review
0 helpful votes
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August 28th, 2023
Verified purchase

Great experience. Arrived on time. Fast delivery, I requested the same. Thank you for all your help.

Reason I chose this business:

Great deals

Thumbnail of user surbhia5
1 review
0 helpful votes
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April 15th, 2024
Verified purchase

Utsav fashion was great in delivering the product - liked the packaging and quality of the product however, there was no communication in between when the product was being dispatched. It would be nice to receive a thorough estimate on the delivery and any communication during this phase will really improve service.

Reason I chose this business:

Wanted to try good brand

Thumbnail of user vidyag5
1 review
0 helpful votes
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December 17th, 2022
Verified purchase

Very good jewelry. Thank you for this product. However the jhumka is bigger than what's on the website.

Reason I chose this business:

Through Google.

Thumbnail of user smitap20
1 review
0 helpful votes
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February 21st, 2023
Verified purchase

Both items fit well. Order took longer than expected but satisfied with the quality.

Reason I chose this business:

Liked the variety offered.

Thumbnail of user chetnaa
1 review
0 helpful votes
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November 13th, 2022
Verified purchase

I got the dress and it is beautiful. However, I requested to shorten it as I am only 5' tall via email, the dress is too long and now I will have to spend more money on fixing it. You should at least respond back if that option is not available for customers.

Thumbnail of user sharminb2
1 review
0 helpful votes
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January 3rd, 2023
Verified purchase

Good.little bit late delivery. Quality is good. You guys help me anyway. Thank you so much.

Reason I chose this business:

Thanks for your help.

Thumbnail of user swaroopag
1 review
0 helpful votes
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April 19th, 2023
Verified purchase

The dress is exactly like what I saw n ordered. Loved the dress. Thank you

Thumbnail of user ramap26
1 review
1 helpful vote
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March 3rd, 2023
Verified purchase

Very prompt service. There was regular communication regarding order status and stitching details for the blouse. Had the blouse fit me better, I would've given 5 stars.

Reason I chose this business:

I’ve had very good experience with utsav in the past.

Thumbnail of user saralad4
1 review
0 helpful votes
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December 3rd, 2022
Verified purchase

Excellent service.very happy with the process.
Good quality and good fitting. I don't mind shopping again with utsav.

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From the business

STYLE & SERVICE

Celebrating over 16 years of offering Personalised Indian Ethnic Wear to the world. Unravel a myriad range of colors and styles of Sarees, Salwar Kameez, Lehengas, Indowesterns, Kurta Pajamas, Jodhpuri Suits, Angrakhas, Indian Jewellery - a touch of India for everyone in the family.

Bespoke Tailoring

The perfect fit begins with our Standard Stitching services. Get an absolutely unique look to your taste with Design - customised for Style and Adornments. Every order is managed in-house by expert Masterji and his troops.

Global Delivery

We deliver to over 200 countries internationally using the best couriers partners and logistics services. Packages are typically delivered with 3-5 working days of dispatch from India.

Ready to Ship Selections

With 10000 options ready to fly out on your order within 1 - 3 days, Indian fashion will always be as fast as it is elegant.

Over 50000 Styles

FOR WOMEN: Explore a vivid range of Sarees, Salwar Kameez, Lehengas, Indo Westerns and Fashion Accessories curated from the farthest corners of India and exquisite craftsmanship. Be it an elaborate Banarasi or Kanjivaram Silk, a rich Bridal Zari and Resham work Lehenga, a party wear Anarkali or the most contemporary slit Salwar Kameez in Abaya style, you will find them here. Complete the look in Kundan Jewellery and embroidered Mojaris.

FOR MEN: From classic Nehru Jackets to hand embroidered Jodhpuris, a shift to an Indian persona is just a click away. Essentials like Kurta Pajamas, Pathani Suits and Juttis are available in myriad options.

FOR KIDS: The young charmers are always the first in our thoughts. Lehengas, Gowns and Salwar suits for girls and Kurta Pajamas or Angrakhas for boys are what we pride ourselves for.

Company Representative

Thumbnail of user hemantj
Naval K.
Typically does not respond to reviews

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