Delivered the wrong slide and the snow cone machine was filthy. Absolutely unacceptable. Will no longer use your services.
The power cord lit on fire and delayed us from using the slide. If that hadn't happen then it would have been an overall great experience.
Jacob,
We are incredibly sorry to hear about the power cord incident. Safety is our top priority, and we are deeply concerned about this happening.
We understand that this incident significantly impacted your event, and we apologize for the inconvenience and distress it caused.
We have let the owner know about this issue, and we'll be contacting you today.
Thank you for bringing this to our attention.
Great bounce and slide event would do it again. Very easy to set up with the company and affordable.
Thanks, Taylor! We're thrilled you had a great experience and found everything easy and affordable. We'd love to help with your next event!
I've used Bouncin Bins in the past for my kids' birthday parties and they are always reliable and so much fun!
Thank you, Lissa! We're thrilled to hear that you've had such positive experiences with Bouncin Bins for your kids' birthday parties. It's always our goal to make events fun and stress-free, and we're happy to be a part of those special memories. Looking forward to working with you again!
Fantastic rental experience! The bounce house arrived early and was exactly as advertised. Very happy with the whole experience.
Thank you for the wonderful review, Alicia! We're thrilled to hear that everything went smoothly and that you were happy with the bounce house. We look forward to serving you again in the future!
Reservation was quick and easy. Deliver and pickup were on time, and employees were kind and good to work with.
Hi Sean, thank you for sharing your experience! We're thrilled to hear that your reservation process was smooth and that our team was punctual and friendly. We look forward to working with you again for your future events!
Amazing communication and value. All of the kids had a blast on the water slide. Definitely will be using this company again in the future.
Thanks so much for the fantastic review, Michelle! We're thrilled to hear the water slide was a hit with all the kids! We appreciate your kind words about communication and value, it means a lot to us. We can't wait serve you again at your next event!
So fast - the guys setting up& taking down made it the easiest party! Awesome bounce house & kids loved it!
Thank you, Tiffany! We're so happy to hear that the setup and takedown made your party a breeze. We're glad the kids had a great time with the bounce house! Looking forward to helping with your next event!
Easy to order online, people were all friendly and helpful when I called with questions. Bounce house was sturdy and the kids had so much fun on it!
Thank you, Heidi, for your feedback! We're delighted that you had an easy ordering experience and that the kids enjoyed the bounce house. If you ever need more entertainment for your events, don't hesitate to reach out!
I loved that we didn't have to do anything for our event, they set up and took down everything. Seamless from start to finish!
K W., it's wonderful to know that our seamless event service was exactly what you were looking for. Taking the stress out of event setup and takedown is our goal, and we're excited to be a part of your future events as well.
I have used their services 2 years in a row for a company event, and both times they have been awesome to work with!
Thanks, Mesha! We're so glad to hear you've had a great experience with us for two years in a row. We look forward to working with you again for your future events!
Everything went perfect, they set up early and took down on time. Really happy and made the 12 years party a blast!
Thank you, Matt! We're delighted to hear that everything went well for your 12-year old's party. We're thrilled to have been a part of making it a blast! Thank you for the review, and we look forward to serving you again.
The products exceeded our expectations! They were awesome setting it up and taking it down. Overall we had an amazing experience
Lauren, it's fantastic that the products exceeded your expectations and that you had an amazing experience. We're glad the setup and take down went well, and we're excited to be part of more great experiences in the future.
Loved the customer experience, however, the bounce house was pretty dirty and had a lot of dead grass in it.
Thank you for your review Juliana. I apologize for the cleanliness of your bounce house. This should never be the case. I will pass this information on to the manager. Thank you for your feedback.
We have used y'all for the last 4 yrs and it's always a great experience! We will be forced customers
Candace, thank you for being a loyal customer. We're thrilled that your experiences have always been great with us. Your continued support is appreciated, and we're looking forward to more successful events together.
Gustavo who delivered and set up our bounce house was excellent and so kind. Kids had a blast on it.
Thank you, Lexie, for your feedback! We're glad that Gustavo provided excellent service during the delivery and setup of your bounce house. It's wonderful to hear that the kids had a blast. We look forward to serving you again for more fun events
They were great to work with and were very helpful when we had questions come up. We definitely will used them again!
Thank you for the kind words, Rachel! We’re thrilled to hear that everything went well and that you had a great experience with us. We look forward to working with you again in the future!
They came, set it up. They were friendly. Customer service was great. Would definitely rent from them again!
Cassandra, it's great to know that our delivery, setup, and customer service exceeded your expectations. We appreciate your endorsement and look forward to helping you create more memorable events in the future.
They Setup and delivered ahead of schedule. They did a great job setting everything up. No issues :)
Steve, we're pleased that our team delivered and set up ahead of schedule. Providing a great setup experience is our goal, and we're excited to serve you again.
The two men that came to drop off and pick up were early and helped make our event run much smoother! They were great!
Melissa, we're pleased that our team members were early and helped make your event run smoothly. Your positive experience matters, and we're excited to serve you again.
Overview
Utah Bouncin Bins has a rating of 4.7 stars from 336 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Utah Bouncin Bins most frequently mention bounce house, great experience and customer service. Utah Bouncin Bins ranks 199th among Event Planning sites.
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Hello Marlon,
Thank you for sharing your feedback. We sincerely apologize for the mix-up with the slide theme and the inconvenience it caused on your daughter’s special day. This certainly isn’t the experience we strive to provide. We understand how important it is to have everything perfect for such an event, and we regret that we did not meet your expectations.
We're grateful that you’ve used our services in the past, and we want to assure you that your feedback will be addressed with our owner. We deeply regret the frustration you experienced, especially with the communication and resolution process.
If there's anything we can do to make this right or to regain your trust, please don't hesitate to reach out. We have issued a partial refund.
Again, we apologize for this experience, and we appreciate your past business.