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USTechSupportReviews 70

3.6

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USTechSupport Reviews Summary

USTechSupport has a rating of 3.6 stars from 70 reviews, indicating that most customers are generally satisfied with their purchases. USTechSupport ranks 10th among Tech Support sites.

service
40
value
35
shipping
8
returns
8
quality
31

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New Jersey
1 review
1 helpful vote
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Great service
February 12, 2021

Very officiant quick and solved al my issues.
Highly recommend.
I used this service once a month or so, and every time its a pleasure

Date of experience: February 10, 2021
Alabama
1 review
0 helpful votes
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Best service ever
February 5, 2021

This is by far the best service and value I have ever experienced. They clean off everything that has ever slowed down my computer in any way and they are quick and courteous. If there is a special problem, they go beyond the call of duty. I had a program issue with a java file not working when I replaced a computer, and I know nothing about java, but they tech understood this was a special problem and went all the way into the code of my program, written by a friend who could not access from far away, and fixed it so the program worked like new. I DON'T KNOW IF THERE IS ANY PROBLEM THEY CANNOT FIX!

Date of experience: February 4, 2021
Virginia
1 review
0 helpful votes
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Online PC repair
February 3, 2021

I could not get program updates to load, tried dozens of time. US Tech Support solved the problem and did a great job. The tech I had, Jamie did a masterful job and was very pleasant to work with. I can highly recommend this company. It was the first time I used them and I will surely use them again.

Date of experience: February 2, 2021
Florida
1 review
0 helpful votes
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Survey
January 20, 2021

My tech was Ken and he did his job in an outstanding manner. He was very good at
Handling my problem

Date of experience: January 19, 2021
Texas
1 review
0 helpful votes
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Awesome, on line help!
January 20, 2021

I have always been taken serious about a problem and the tech specialists have always worked to solve what is wrong. Thank you for all your kindness and expertise.

Date of experience: January 18, 2021
Pennsylvania
1 review
0 helpful votes
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I was frustrated and couldn't play a CD on a music player (ITunes). The technician found Windows Media Player on my computer and the played, and I saw Rip on it which I couldn't find on other players. Also, the technician copied and pasted a picture to my email because I was copying and pasting words with it so then, the picture wouldn't past. I am very happy now to play CD's and copy and past pictures to my email program.

Date of experience: January 17, 2021
Nevada
1 review
1 helpful vote
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I had a problem when I tried to increase my privacy rating on System Mechanic Ultimate Defense. It was giving me a "low" security/privacy score, so I clicked on the "Maximize Privacy" button to increase it. Mistake! It worked too well. I started getting a never-ending reCaptcha ("Prove you're not a Robot") pop-up for everything I tried to do. On any browser. Couldn't get past it. Ever. YVONNE figured it out after a LOT of work and got rid of the reCaptcha pop-ups. I can live with a low privacy/security setting. I couldn't live with the recaptcha garbage. She's the BEST!

Date of experience: January 9, 2021
Tennessee
1 review
5 helpful votes
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Was sold a subscription and was joined a remote session immediately for a fix to be made on my computer issue. I waited there for 2 hours and the rep continued to ask for my patience. I asked to cancel my subscription and was told to call a number. I did just that and was told that I would get a call in 4 hours. I did get a call and a level 1 tech tried to resolve the issue working on it for 3 hours - no resolution. The next day I expected to get a call at 9 AM, instead, it was 3 pm.

In the end, it took 24 hours to resolve my issue simply because it was a bad process. My level 2 tech took care of the issue in 45 minutes.

Date of experience: January 5, 2021
Minnesota
1 review
0 helpful votes
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US Tech Support
January 5, 2021

Friends, and Families UST Support can give you a really quick technical Support of your Desktop Software And send some one to take care your problem right away. Thanks

Date of experience: January 4, 2021
Minnesota
1 review
1 helpful vote
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Why wait on outside help when most of the time they can help with the issue. Be prepared to learn, spend and consider other options to better protect your computer.

Date of experience: June 5, 2019