USTechSupportReviews 70

US Tech Support is a phenomenol computer support service. Its customer service agents and technicians are second to none! They are easy to reach, available 24 x 7, and will quickly diagnose and fix your computer issues. Contact them today and sign up for one of their plans. You'll be glad you did!

Fast and efficient help received from USTechSupport for an issue with System Mechanic. I am delighted to recommend them.

We have this paid service for technical support with our computer. Recently the computer/screen locked up so I called the toll free line for assistance. The woman I spoke to was very difficult to understand and I tried. It was very frustrating. She seemed to understand the problem and said I needed "this" to fix it. Ok, $359.00. Say yes, say yes she keeps saying and I'm taking her word we need this to fix the problem. Then she says we need this other thing to protect our computer. She still hasn't done anything to assist with the actual problem. Again she is very difficult to understand. Keeps saying Say yes, say yes! Ok, so trusting this person eventually I say yes. $550 more or close. Then she actually tries to help. Gets frustrated with me apparently and says she will have a technician call me right away. Well…after being on the phone with her for close to 2 hours I wait for this technician who is supposedly calling right away. Four hours later I'm still waiting and a guy finally calls back who actually does help. And also installs one of the services she sold me as well. It seems to me now when I look back on this that the initial contact I had with this company was basically to sell their products whether they are needed or not. I'm not very tech savvy and have relied on this company for computer assistance - not to be sold products by someone I can barely understand (language barrier) and technically don't understand. The technician when he finally called was helpful.

While your technicians are very patience, they are also very knowledgeable and polite. It always a great experience.

Not as good as my other tech company, but they did get my Panda put back in, just not the same one that I'd had before. I had the Panda Lifetime Security and they installled a FreePandaDome Security so not happy about that. The guy who assisted me with my problem however, was very nice and took the time to tell me what he was doing at all times, so that was why I gave you 4 stars and the only reason why I did it.

The tech support I received was incredible. They had figured out my computer problem and fixed everything that was occurring in a matter of an hour. Computer is working absolutely perfect now!

The tech at USTechSupport quickly identified - and resolved - an error code problem associated with trying to activate ByePass (within Iolo's System Mechanic software).

I told them that my purchase was a one time event and I did not want to have an ongoing subscription. They billed me for a renewal and I told them that I phoned them for a refund which they failed to do. Their billing was completely fraudulent.

All I can get out of these people is the promise of a return call in 30 minutes, this has been going all all night. #veryunhappy!@!

Since US Tech Support took over for Advanced Tech Support the service has declined to the point I think they use an app to call my voicemail so they can say they called and I did not answer. Refuse to issue a refund for software they admit does not work. I purchased a lifetime membership to Panda for antivirus software and they told me they stopped using it and then charged me to buy the new one. I am tired of waiting 1-2 days and making multiple calls to get help. I do not believe they have people doing technical support at night but they will not admit it. If you do not buy every type of software they offer they will continue to bully you until you do.

It is a little spendy, but I have given up at big box stores computer IT guys or other online services. Iola products have been great for my computers over the years. I used these guys before, and in the long run they keep things on my laptop and desktop running great. Personable and willing to answers questions with easy to understand remedies.

US Tech Support does all their work effectively and efficiently to the satisfaction of the customer. They respond to the customer's request for help quickly and responsible for the outcome without excuses.

US Tech Support has a group of knowledgeable technicians ready to assist those of us who do not know how to deal with computer issues. Recently I was required to complete incredibly complicated claim forms. First I could not even gain access to the forms and instructions. Tech One was able to find and remove security blocks that were not allowing me access. Tech Two helped reformat some of the screens so that I could see all the options. Tech three had to convert a PDF file that the claim process would not accept into a DOC document that the claims process would accept. He put the new document into a file that I could easily access as I had to attach said documents to 18 different claims. Neither I nor someone else trying to help me could make that happen.

I used to use Advanced Tech Support. Must have used them for decades. They were always pretty quick to return my calls and did a fine job, repairing my old desktop and laptop, but apparently they were purchased by a company called US Tech Support, so I continued with US Tech Support. Mistake. The sales people are persuasive and I almost ended up paying for things for which I had no need, but the time it took for them to respond to a request (this was when they were no longer Advance Tech Support) was insanely long, and I would have my cell phone with me in a store and would return to my home landline phone, and there would be 2 or 3 voicemails saying US Tech Support tried to call me and they had both of my numbers. Bad. Then, I would call back and someone would say "I will turn this over to our senior technician" and something like they would make my call a priority, and the whole agonizing wait started all over again. While their price seemed fair ($199.00/year for 3 computers and a mobile device, meaning phone) the wait was simply way too long. Would no longer recommend. A few times, the problem I wanted fixed was not fixed, and there was no explanationl

Tech help came shortly after my initial call and my issue was cleared up quickly soon after. The techs are very knowledgeable and can walk you through the steps necessary to fix the problem.

Good service. Time will tell if it is worth the money, but all good so far. Tech cleaned up a lot of dead stuff

Herb was my agent when I initially setup a 3 year PC Support and Identity Theft. Plus I needed maintenance and optimization on my PC. So far I'm liking what I see and have experienced with them. I truly hope it stays this way and not find out later down the road that they're customer support is lacking. But as I mentioned, so far I am very satisfied with the over all experience.

I appreciated the way the company took access of my computer and optimized it to run faster and remove a virus.

EXPERIENCED / HIGHLY-SKILLED COMPUTER PROFESSIONALS WHO PROVIDE BROAD RANGE OF CLOUD-BASED / ADVANCED NETWORK SOLUTIONS FOR PC SOFTWARE PROCESSING / COMMUNICATIONS REQUIREMENTS IN AN EXTREMELY COST-EFFECTIVE / UNDERSTANDABLE MANNER.

Don't be fooled! My husband and I have contacted US tech-support several times in the last couple of months. Each time they have told us we need more software on our computer. We spent hundreds of dollars with them and our computers still did not work correctly. They removed panda security recently and we found out that our computer was at risk. They tried to sell us their malware System even though we had panda for life and said that they no longer supported panda so they removed it without our permission. We contacted panda and found out that this is a marketing firm that just tries to sell sell sell to people. We have tried to get refunded for all the things we purchased from them to no avail. Do not waste your money buying their programs.