US Global Tech

My computer had major issues with Malware, Viruses & a lot of other things so I bought a "Fix It Stick". I ran it & cleared a bunch off but as I found out later, not all! I ordered the Webroot Antivirus for 1 year of protection & installed it, thinking I had gotten rid of all the Malware, etc, but I hadn't! So I contacted customer service who connected me to tech support. He told me that he scanned my computer & found numerous issues & said that the Fix It Stick couldn't remove all of the issues. He also informed me that the Webroot Antivirus Program works only when it is installed on a computer that does not have any Malware, viruses, etc on it, which mine had & that's why I was having trouble with my computer! He said he could do a one time fix & remove all remaining issues as well as tune-up my computer & a do few other things for $99! $99 which I didn't have! I explained that I am terminally ill, bed-bound & receive very little to live on from Disability. I explained that I absolutely needed my computer fixed because I write out & print the daily To-Do List for my In-Home Caregivers, so they know what they need to do for that day but I can't do that now because my computer isn't working because of all the Malware & Viruses still on it. (I already spent my Grocery money on the "Fix It Stick" Virus & Malware Remover that didn't work & for the Webroot which only protects your computer when it is installed on a computer that has no Malware or Viruses on it!) The tech said he would explain my situation to his Supervisor & ask if he could give me a discount on the purchase price of $99. His Supervisor approved the discount so I was able to get the one-time fix, cleaning, PC tune-Up & more! They ran the program & it fixed my computer! Now I can type up & print out the daily "To-Do List" for my In-Home Caregiver starting tomorrow!
The Technician's name is Ram & he was wonderful! He was so sweet & kind as he listened as I explained what my computer was doing & what it wasn't allowing me to do! He also listened as I explained my health & financial situations, (that I'm terminally ill & bed-bound, that I NEED my computer to print out the To-Do list for my In-Home Caregivers & that I'm on Disability, I have a very low income & I didn't have the $99 needed to get my computer fixed). He listened & acted by talking to his Supervisor & made it possible for me to get the desperately needed one-time fix for my computer! My computer is working great & is even super fast now!
Thank you, Ram! You were awesome!