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USA Service Dogs has a rating of 4.5 stars from 85 reviews, indicating that most customers are generally satisfied with their purchases. USA Service Dogs ranks 28th among Pets sites.
No critical highlights yet
No national 'official service dog registration' is required for verified service dogs. I registered as so many people ask "Is that a service dog?". Just showing the registration placard on my dog's vest seems to stop these questions for the uninformed public. So from that perspective this is a valuable service to handlers and public alike. Thank you
Wish I could give negative stars. I'm so done trying to get these morons to comprehend what I'm saying! My bank never received anything from these people for a refund and they send me bs responses and claim they did their jobs, I spoke with Ella (apparently) and was told my "order" was already sent out when it wasn't and had the nerve to have an attitude with me. Lol nothing but jokes don't waste your money and don't bother responding to them or trying to speak to them because they're incompetent
Wish I could give negative stars. I'm so done trying to get these morons to comprehend what I'm saying! My bank never received anything from these people for a refund and they send me bs responses and claim they did their jobs, I spoke with Ella (apparently) and was told my "order" was already sent out when it wasn't and had the nerve to have an attitude with me. Lol nothing but jokes don't waste your money and don't bother responding to them or trying to speak to them because they're incompetent
Products used:
None! I couldn’t use what I never recieved
I was afraid this company was a scam, and now I am convinced they are. They sent me the wrong information for the wrong dog. I have yet to get a response from them but I think I'm going to do a chargeback! Don't go with this company, they are not legitimate, they don't know what they're doing, and I don't even know if this stuff is real! It looks very fake.
Don't waste your money. I called American Airlines to let them know I'm traveling with my service animal, they asked for the ID and couldn't verify it. The rep said the ID should only be 8-9 numbers long and begin with a #9
Terrible!
Has anyone actually look up the American with Disability Act service dogs completely? Where does it say your dog has to be registered? It even separates service dogs from emotional support animals. No registry required ever
Tip for consumers:
Registration of a service dog or an emotional support animal is not required by law and these sites are fake
Products used:
Registration
I ordered one of their packages including a picture of my Service Dog. Contacted them, no response from them
Products used:
Never received
To start off I paid extra for tracking, I never recieved any information on my order after being placed. Once I recieved it the Velcro badges were smeared, the ID card didnt have my dogs picture just a black square. The wording on the ID cards were blurred and faded and hard to read. For over $100 the quality and customer service is very disappointing. Of course you can't get ahold of anybody!
Tip for consumers:
Go with another company
This card does not work, you need a letter from a physician. Carolyn who was the person I talked to about a refund was extremely rude.
We have reached out to Dakota about the order to try to determine the issue, however we don't have a Carolyn on our staff and never have so the buyer may have confused us with a different company.
Gain trust and grow your business with customer reviews.
While you understand how much you rely on your service dog, others may view your companion as a nuisance. Many businesses don't allow dogs on their premises. However, while not required by the ADA, service dog documentation helps to eliminate hassle and questioning, and these same businesses will be more than happy to allow your furry friend inside their building, when they know it's your service dog. Save yourself stress. Get your service dog registration, vests, leashes, and tags from USA Service Dogs!
Hi Robert, We are sorry to hear that you have had no response but our line have been open and receiving calls, emails, and even chat. Kindly email us back with the best callback number and order number/ dog registration ID number we will be more than happy to reach out to you and resolve any issues you may have with the registration. You may also contact us directly at 888-656-DOGS (3647), by email through orders@usaservicedogs.org, or you may also visit the website and tap or click the help icon in the bottom right of the screen to get someone through chat. Thank you and we look forward to hearing back from you.