Don't expect a full refund or talk to a nice person on the support group. He refused to give me his name, tried to give me half my money back because I cancelled and did not apply for any grants and wanted to argue and get nasty and said you can't fix stupid and hung up
The processing fee is for them to keep while they send you to a site that have other sites you can go on with the same options as the original site. Im disappointed in myself for not seeing it for what it is.
The website is extremely cluttered, not user friendly, and difficult to navigate. It does not allow you to unsubscribe easily. I was charged for a number of months without having ever used the services - while I kept trying to get out of it, and finally when calling customer service on a date of renewal charge, I was not refunded the full amount for the upcoming month and was told they were being more than courteous by refunding me anything. The customer service number listed on the website is also not the actual number for customer service! I had to dig on Google for it. I DO NOT RECOMMEND subscribing to this supposed "service" and as others have said, all they do is connect you to other websites.
Read my 4/15/23 review of USA Grant Applications. This is the new name for business.
They called me after I excited before purchasing subscription. Very convincing. Have recorded conversation.