My husband and I lost everything including our workplaces in the Lahaina fire.

I somehow got directed to their website when I was looking to get help from FEMA.

Not realizing it wasn't FEMA because of the hell we have been through the past 5 days!

I filled out an application for what I thought was for disaster assistance. Upon submitting the application, it required a payment of $29.95.

I fully admit I wasn't thinking (FEMA wouldn't require payment for assistance) when I paid it.

My problem/issue arises when I called them to let them know the circumstances and that I made a mistake.

I said I'm sorry but I need every penny because we are now homeless and unemployed. I asked if they would refund the $29.95.

The first call, when I asked for a refund, I was transferred then was hung up on.

The second call she tried to get me to apply for another program/grant.

I explained that I need every penny in my account now, I did it by mistake, please understand I lost everything.

She said she was trying to help by offering other programs I could apply for.

I said I didn't want to apply for another program and please refund me.

She got frustrated and hung up.

The third call, I told her (different woman) that I notified discover to dispute the charge.

She then agreed to refund the charge and then told me very rudely, that I had better call them back and tell them that I was refunded the charge.

She then told me, if it's disputed it will cost the company money and it wasn't their fault to begin with it was mine.

After I got off the phone I was in tears.

She is worried about a bank charge for the dispute!.

When my husband and I just lost our home, belongings, our workplaces all while we had to evacuate on our own from Front St. In downtown Lahaina, with our shirts over our face because of the smoke. We were lucky but some of our O'Hana are still missing.

USA funding applications has at least two women who work in customer service who were rude and ignorant to me. That is who those women are or the directives for the companies customer service policies are unscrupulous and devious!

I made all three calls consecutively to *******837 on 8-14-23 starting about 12:53 PM HST.
These calls are recorded and should be given to the CEO at the corporate headquarters where these women work.

My name is Valerie Gisel and
*******651 is the phone I called from.