• USAbox

USAbox

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Overview

USAbox has a rating of 3.5 stars from 28 reviews, indicating that most customers are generally satisfied with their purchases. USAbox ranks 28th among Mail Forwarding sites.

How would you rate USAbox?
Top Positive Review

“Only use them once or twice a month but no problems...”

Francesca B.
5/25/14

Only use them once or twice a month but no problems after couple of years. I've had problems with sellers getting orders wrong - a risk you take ordering internationally (nothing to do with usabox just something to consider)

Top Critical Review

“These guys are lame at best”

john d.
11/7/13

These guys are lame at best. The don't receive packages on Saturday. The get pissy when you show up to pick up your stuff unannounced (even though I was perfectly happy to wait). They don't respond well to special requests or inquiries. But the biggest problem was when I had a computer shipped to Brazil (where I was traveling). My impression now is that they have no clue how to deal with customs in foreign countries. I had no idea what it takes to ship from the USA to Brazil, so I was relying on their capability. My mistake. After trying to ship twice (failed both times, but I certainly got charged for shipping both times), I gave up. My ATM card also disappeared from the shipment somewhere (could have been Brazil customs). In summary, I will never use these people again.

Reviews (28)

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Thumbnail of user bostonr
1 review
7 helpful votes
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July 23rd, 2014

I agree with all the negative comments regarding this fraudulent, scamming website usabox.com. I personally had international proxy agents before and never had any problems with them. Now I'm from the US and I simply found what I thought was the "cheapest" forwarding service, domestically. It turns out they overpriced 10xs the shipping quote due to "dimensions" and not by weight. We are both in the east coast, why would you charge 10xs the shipping price?!? Then they wanted to get photo identification. Are you kidding me?!? They said it was random, but yeah right, someone had the same prob with them from ripoffreports. No way would I send them my driver's license or any other personal info. Also check the BBB, they have had several complaints. Then they attempted to CHARGE my credit card to "upgrade to a platinum plan." Well thank god I was smart enough and had a prepaid visa card on file with less than a $1 balance :). So stay away from this "company," as they will steal your packages and close your account with no warning. I'm glad I only had 1 pkg sent to them and it wasn't a valuable item :)

Thumbnail of user torreze
1 review
6 helpful votes
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August 16th, 2013

I just used usabox service and i got really frustrated with their service.

The communication is really slow, i was hoping to get a US style customer service, and they don't even answered all my questions.

When i am on US i normally use USPS to send items overseas, and for a item like a jean or shirt i spend max $ 40. I decided to used usabox because their fees seemed competitive, but their fee calculator is not updated and they give you other fees when you use the service.

I used the US address they gave me, for two packages, both were clothes, first i got a fee price of $145.2, that was too much to me, so i picked their option of repacking, and i asked real nice to use a small box, so i don't get charged too much. But the discount was not really much, my final total was $107.82.

I still think it was acceptable, given that both items would cost me $80 in USPS, any discount is good right?.

But the supprise comes when the package arrived, DHL contacted me, and told me i owe them $90 for taxes and a fee for paper work. So i freak out, first they never asked me to use DHL, and they never mention that DHL will charge that paper work fee.

So take care with this company, they seem to have some agreement with DHL so they can screw people out with those additional fees.

They are not helpful when asking questions, if you ask them for something to do, they don't even say "Hey we were able to use the smallest box, we did it for you", nothing, Also take care of what they say in their webpage, because normally that is not updated.

I was thinking in buying a plan with them, but given how they treat customers i will just put that website on my ban list.

Thanks.

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From the business

USAbox is a US mail & package forwarding service where you can buy anything from anywhere. Get great rates and learn about store discounts here.

Company Representative

Thumbnail of user carlosd18
Carlos D.

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