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O'Neill has a rating of 1.0 star from 4 reviews, indicating that most customers are generally dissatisfied with their purchases. O'Neill ranks 2096th among Women's Clothing sites.
Placed an order and charged right away. Supposedly shipped but tracking shows they are still waiting for the order 9 days later. Have sent two emails to customer service and still no response 3 days later. Called and put on hold for 10 minutes then hung up on. Filing a claim with my bank. Will never order from them again.
Tip for consumers:
Charged for but never rec'd order! Customer service is not responding!
Products used:
Have not received my dress!
Bought a shirt but had to return as too large. Evri confirms return received. 6 weeks later, still no refund.
Pretty incredibly bad customer service. They NEVER answer their advertised customer service phone number. Would not but more than a t shirt from them, if you want to reach a human about a return or denied return, you are out of luck!
Tip for consumers:
don't do business here
Products used:
some of the clothes, but can't reach any humans at this site, they never answer phone!
I placed an order with O'Neill back on April 22nd. On April 26th, the wetsuit was delivered. Unfortunately, the wetsuit had some damage and I had to send it back. O'Neill received the return on May 2nd. Fast forward to today, May 13th. I am still waiting for the refund so I can order a new suit. After reaching out to customer service, I have been told that the return process can take 4 weeks! If that holds true, it will take roughly 6 weeks from initial order to receiving an actual, usable wetsuit. By the time I can order and receive a new wetsuit I won't even need one anymore this year. I've never seen a return process move this slowly. It's insane!
Tip for consumers:
Order way before you are going to actually need the product from the company. Plan on a ridiculously slow return process if anything goes wrong.
Products used:
Wetsuit
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