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US-Appliance Reviews Summary
US Appliance generally enjoys a positive reputation, with customers praising competitive pricing, a wide selection, and effective communication throughout the ordering process. Many appreciate the helpfulness of customer service representatives, especially when resolving issues. However, significant concerns arise regarding delivery delays, particularly during the pandemic, with some customers experiencing prolonged wait times and poor handling by delivery personnel. Additionally, issues with product quality and return policies have been noted. Overall, while there are commendable aspects of their service, the company must address delivery reliability and support to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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For the third time, I am a very satisfied customer of services US APPLIANCE. The delivery was made perfectly on time and all appliances were perfect.
Order: Good so far. Will see how the shipping turns out.
Post Order: Showed up perfect. R&L carriers was responsive and friendly.
This is my third or fourth order from US Appliance and I have nothing but great and positive comments.
Probably won't have this installed for about a month or so from now.
I ordered a Coyote brand grill that US Appliance had listed for 33% off the published price everywhere else. It arrived timely in showroom condition, ready to install. My sales associate, Stan, was helpful throughout the process and was spot on as to the delivery timing. The product and delivery were exactly as promised. I will use US Appliance the next time I need an appliance.
Easy ordering and great pricing!
Easy ordering. Delivery will determine overall experience
Site is easy to us. This refrigerator is to replace an older model that quit and I have been waiting 3 months for a part.
I'm happy with the shopping experience but everything about the delivery experience was horrible, start to finish. It took two months to receive because "I'm in a remote location" which is ridiculous because I am not, and I order a lot of things online which arrive in a normal timely manner. I was unable to track online and when I would call there would be no helpful information, except that it's in transit and I should wait for a call to schedule delivery. Then I get an email telling me that if I don't schedule delivery by such and such date I will be charged a warehousing fee. I call about this and I'm told they received the product at the delivery warehouse a few days before and that someone should have called me to schedule delivery. When I was finally scheduled for delivery, they didn't show up and didn't call or answer their phone. Then they showed up on a Friday evening when we were heading out the door for an important engagement and not prepared to receive. (We needed to move our old refrigerator to make room for the new one) The whole thing was a complete fiasco! The discounted price on the product was NOT worth all the stress, worry and inconvenience. I would strongly discourage anyone from buying from this company.
Ordering is easy. Sight is easy to navigate.
Simple ordering process...price beat the competitors. Free shipping is a huge plus.hope I don't need the protection plan but that was reasonably priced as well. We have a new home under construction, we will need more appliances.I will definitely check with US appliance first!
Saved us lots of MONEY!We shopped all over St.Louis for our appliance even the scratch & dent stores.U.S.Appliance beat there prices by hundreds of dollars,the staff were wonderful to deal with,delivery was on time and the driver was very nice.I would highly recommend buying from U.S.Appliance! One of the best online experiences we've ever had!
Great have already told several others about you!
Great pricing!
Nice
I have only placed the order. So far, so good.
The packaging was damaged and backside of the oven damaged. This was cosmetic, sent pics and spoke with Tammi Kopel. The customer service that I received, was excellent from Tammi. She was extremely professional and seemed genuinely concerned with my satisfaction, as a customer. I tested the oven and elected to receive a credit, as opposed to returning the oven.
Hope that you are aware of the valued employee you have in Tammi. If she were in Florida, I'd recruit her!
:): ) :)
Easy to order. Keep up the great work.
It was great!
Flawless ordering. Site loads quickly!
Great price
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members