Last week i bought the Ed sheeran vinyl from their Amsterdam shop and it was not original. It was all looking the same with the original from the outside but the man singing in the vinyl is not ED, its clearly that is not him. DONT RISK IT.

I do a lot of online shopping, this company is the absolute worst I've encountered. I ordered a dress. I get an email saying the order was canceled, here's a coupon for 20% off and free shipping. So I reorder. The coupon code turns out to only be 15%, not the 20% promised in the email, and with no free shipping. I placed the new order anyway since I really wanted the dress. Few days later I get another email saying they were mistaken, the original order was never canceled, and that it was on its way. I emailed customer service multiple times, they finally sorted things out.

I made another order with another discount code that I received for all my troubles. It was a huge order with more than ten items. I don't know why they can't compile the order into one. Anyways, they sent everything in separate packages. One of the packages was lost. I had to contact customer service. They refunded me, but they made a mistake. I ordered two tube tops of two different colours and they only refunded me for one. So I have to contact them again. Also they have no option of reshipping, any lost items can only be refunded. That means if I were to reorder I'd lose the original discount code that I was using.

I've never in my experience had so many problems with online ordering from a company. I like their products but I'm never ordering from them again. The process is stressful and annoying. Not to mention their shipping isn't free!

Never ever ever have I been so disgusted by a company in my entire life. I'm appalled and furious with URBAN OUTFITTERS.

Il try to make this short... I ordered a headboard online, they never communicated when the headboard would be shipped but it took a very long time... finally when I'm out of town for a work meeting the headboard was supposed to be shipped... so I drive 5 hours to get back for the furniture. GUESS WHAT they changed the shipping last minute... moved it to 2 days later... and of course they didn't ship the item... so again I take off another day of work... reschedule the shipping and for the 3rd time NOTHING... yes my item was shipped but I was so angry with urban... and of course while I was waiting for the item it went on sale! I was so mad and called to complain and the woman on the phone generously offered me 40 percent off plus free shipping... generous deal right? THINK AGAIN... i even asked for written proof never got any proof of this offer... I even called back they said it will be applied and credited back... called again a few days later still no sign of a refund... called again still no sign... called again they assured me I was getting a refund... called again still NOTHING but they kept on promising me... then I sent some emails and this complete moron says there is no sign of this offer but il give you 25 percent... that person had the audacity to insinuate that I'm literally pulling the offer out of thin air... um no... i was told 40 i wasted countless hours on this and to say 25 after the fact is a disgusting insult... URBAN IS HORRIBLE DO NOT BUY ONLINE.

Pretty disappointed with this company so far. I ordered a 60$ dress online that, in the pictures, looked like a great grunge distressed denim. The description said it was soft and stretchy and comfortable, which was awesome! I just had surgery and I needed something like that. When it arrived, it was less "90's grunge" and more "could have gotten the same thing at Wal-Mart for 10$. M bad. I still liked the dress so I kept it.

Secondly, I ordered a watch for my boyfriend's birthday. The watch was one back order, but only by three days, so I figured I'd be safe. On the website, the picture of the watch displayed a beautiful dark grey-tan leather strap. When I checked out, I noticed in the product detail that it said Face: Silver Strap: Black. I emailed customer service immediately and wanted to make absolutely sure that I was not going to receive the tan strap, not the black one. The customer service rep (only a day and a half later) told me that it was just labelled black, but I'd actually get the tan. Lo and behold, two and a half weeks later it (barely) arrived in time. I paid an extra 4$ to have it "giftwrapped". This actually meant that it came in an awful plain red box that was haphazardly taped on one side. It looked terrible, so I removed it. Out of curiosity, I checked the watch to make sure I was content with giving it to him, and thankfully I did. The strap was, of course black. Three days until his birthday and now I have the wrong watch, after being ABSOLUTELY ASSURED that it wouldn't be.

Will never order from this company again.

My daughter placed an order using a gift card with 2 items on it. She received the 1st item, then they charged the gift card for the 2nd item & never received it, but they are claiming there was a problem with the gift card. Contacted the Gift card company they informed me UO has indeed charged the card for the 2nd item. Now my poor daughter is out $40 on her gift card because of this BULL $#*!! Company. By the way, the OLD FOSSIL LADY I was talking to was extremely rude. ATROCIOUS CUSTOMER SERVICE. WILL NEVER BUY FROM THEM AGAIN. I WISH SHE HAD CHARGED ON CREDIT CARD, WOULD HAVE BEEN MUCH EASIER TO DISPUTE IT. TERRIBLE SERVICE.

I had the worst experience with urban outfitters! I had tried on a different color of the pair of shorts i wanted (size 4). I asked an associate to order me size 4 online in the color I wanted. I received the shorts 5 days later in the mail and i received a size 0, I called and the later said she would do overnight shipping (which took 3 days). I received the incorrect size 4 TIMES! I finally searched for a store that had my size. No apologies, no discount, NOTHING. THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED.

Ordered from the site and one item shipped quickly without any issues the others shipped separately and were late because they attempted delivery twice but had the wrong address. How do items that are on the same order as the last one now have the wrong address? After being on the phone several times with UPS and not getting anywhere I called UO customer service who just told me to call UPS back and their best guess is that the shipping label got cut off, why didn't anyone check this? So finally after hearing nothing for a few days I talked to customer service again who said they would send me a refund and I should expect it in 24-48 hours. It took at least 4 days and writing another customer service member to get it taken care of except they refunded me for the one item that actually came on time not the three still missing. Wrote again to customer service who said they would call within a few hours and still haven't heard anything. It's been days and I wrote in as well, nothing. I'm guessing I'm never going to get this refund. DON'T EVER SHOP HERE.

I love urban outfitters clothing/furniture even though it is overly priced, its cute and ive purchased from them once. My order was almost 300 dollars worth of items and I figured my order went through because the money was taken out of my account (and figured it worked like a usual company). However i was sorely mistaken when half of my order was put on hold for shipping confirmation due to them asking for a purchase code on my bank statement and that i needed to call my bank so that they could my order through. When my bank did not have this and was as confused as I was, I stayed on the phone with the horrible customer service rep till my order went through. Later I realized half of my order didn't go through because it was on back order and when it was ready to ship it could not go through because UrbanOutfitters had continued to hold my money till it put me into debt. I had to cancel the order and am not able to get a refund on my money because the pending charge that i had put through on my account was no longer allowed for me to purchase my items because they "charge when ready to ship". Never buying from them again, if I see something in the future that I like from them, I'll gladly go on nordstrom or depop.

I got a discounted gift card on Raise.com, placed an $473 order on UO, being processed for three days, got an email ask me to call customer service to verify the order, the Rep told me any order paid by a gift card not purchased on UO will be cancelled. A new gift card was issued, but 0 balance in there, called customer service again, was told an answer will be given in 2 days, no answer yet. Do not shop with UO!

Finally got an answer from UO via email, they states that
The order was cancelled and the gift card redeemed due to the fact we received a report the gift cards used were reported as fraudulently used/purchased

But there is still $6.80 balance left in the gift card after the $473 order, if this gift card is fraudulently, why there is still a balance in the gift card?

I emailed them again, but they never reply my email. This is how UO treat their customers, I will never shop with UO anymore, and tell my friends not to shop with UO, they are the worst retailer I've ever seen!

Site kept crashing when placing my order. Things in my basket suddenly were out of stock. Kept trying and messages coming up were saying unsuccessful however I somehow got charged three times. Even the PayPal transaction stated "cancelled". Got charged by PayPal and twice by UO. Left wondering why the PayPal transaction was listed as cancelled upon purchase - maybe so I could not excercise cancellation rights? PayPal got resolved, but when I made contact to cancel one of the other transactions due to their own system fault I was told it could not be cancelled as it was too late (did so on the same day). Then they didn't ship for over a week after that yet it was too late to cancel one transaction a week earlier? Then got sent an email for one superfluous order stating the payment method was rejected due to suspicious activity and if I wanted to continue, to get in touch with the payment authority and send an email to confirm order still wanted or wouldn't ship. Made no contact to confirm, yet miraculously they charged again and shipped anyway. To state this is a farce is understatement. How can one business be so incompetent. If the orders ever come I will be shipping them back, which will cost more for their HR resources than a cancelation in the first place. Good work Urban Crap - you haven't only made it difficult for the consumer, but for all stakeholders and staff concerned that have to work extra because of your inefficient and broken processes. What a joke.

I ordered a rug from UO. When it arrived it had dark coffee-looking stains all over it, dust, and was faded in random spots. It was absolutely disgusting. I called to return it and get my money back and UO put me through a wild goose chase. They told me I had to repackage it myself (the rug arrived in a flimsy plastic bag that already had tears in it which I had to re-tape), and that UPS would contact me to pick it up and I had only 30 days to get it back to them or they'd recharge me. UPS never called me, and after 4 days I called UO and they said there was no information about my return in their system... great. I gave them my information AGAIN and they told me again UPS would be in contact. Your help desk is either full of lazy liars or plain idiots. I received an email from UO, "Kindly repackage your return using the original packaging. Please ensure the original invoice is included when repackaging your return item. UPS will then attempt to pick up your return item within the next 24-48 business hours. They will not attempt to contact you in advance." So now my item is currently sitting on my front stoop for possibly two days, and "Please note that we are not responsible for lost or stolen packages." Your return policy is a miserable ordeal, and your company sold me a dirty, used product. Thanks for not caring about the customer at all.

I placed my order may 17 and it said 5-10 business days for shipping. After 11 business days I still did not have them! I waited another day just in case and ended up calling just to check on everything. When I called the girls costumer service was not very great, she sounded like she didn't want to be there at all and over all just wasn't that helpful. She did however tell me that my package was returned to head office because it was "unable to deliver" and that I would get a FULL refund in 3-5 business days. I ended up only getting money back for the product itself, Not shipping or tax, so now I am down $20 :( the whole experience was pretty whack in my opinion tho, uo sent me an email with a link to track my package (like most places do when u order online) but this website hardly ever gave updates and never gave me a delivery date. It ended up saying it was delivered, even tho I never got it! So that was confusing! I still want this item but I am for sure never ordering online from here again! I'm definitely just going to go to the store!

I PRE-ordered a Champion Hoodie A MONTH in advanced, once it had reached the shipping date I was back-ordered TWO WEEKS LATER, then when that date came around I received nothing in the mail. No explanation was given to me either, I emailed Urban Outfitters, then was back-ordered to TWO MONTHS LATER. Was offered no compensation until asked for ($13 off) and yet, still, have not received my parcel. Would not recommend, very unsatisfied and outraged. For such a big franchise I expect ALOT BETTER.