UrbanOG

Love their selection of shows and boots! But try returning something and u get customer service with no friendly customer service people, very rude, not helpful, am a great customer and deserve some respect for my purchases, don't want to place anymore orders with these rude people!

After reading the reviews i was kind of scared but I really loved the 2 shoes so i figured why not give it a sort, my package took 10days to deliever but it all came out good and I was not upset. The shoes size fits right but the only thing i was kind of upset about it that they don't have sizes for curvey woman.

Ordered my shoes on 11/28 & got them today 12/3. The shipping was quick despite the holiday season for all parcel deliveries. I got a confirmation that they had recieved my order but never got a tracking number. After all the bad reviews regarding Urbanog I got a little worried and called customer service. It did take them a while to answer. The girl on the other end was not rude but she did not sound like she liked her job. I did my best not to upset her and asked when I could expect delivery confirmation. She answered simply "tomorrow and if you don't, call us back". She failed to ask me my name or confirmation number. I personally work in retail and own a clothing business. I know sometimes things can get hectic... But there is no reason to treat customers that are keeping you in business rude or act like you don't want to help them. Sadly one of my shoes was damaged, not that bad though it was missing a spike and some of the leather was bent. They even looked like they had been worn before. Either way I am a DIY kinda gal and just happend to have a spike that resembled it. I got my glue gun out & stuck that sucker back on there. Oh yea. Forgot to mention this is the first & last time I will ever shop with them :)

I ordered two pairs of shoes and a skirt, and they arrived safely and in the correct size. I did not experience a lot of the problems mentioned on this page. However, they took an ungodly amount of time to process my order (6 days I think) and for this I will never shop there again.

I ordered two maxi skirts and a pair of wedge booties. The maxi skirts were beautiful comfy and fit great, everytime I wear them out I get asked where I got them. However the shoes were much to narrow. I wear a size 10 and I could barely get my feet in. Even my roommate who wears a size 8 said they were too narrow for her. They were only wide enough for my sister but she wears a size 7! However I returned them and got refunded with no hassle.

This site is ok. They have a few good items. However, they are SLOW when it comes to processing your order which means it takes over a week before you get what you ordered. Also, DO NOT ORDER ACCESSORIES from them. Do not order accessories from them for yourself or as a gift for other people b/c if you end up not liking the item whether it is a belt, purse, hat, etc... THEY WON'T LET YOU RETURN THEM. So read the fine print before purchasing those kind of items for yourself or for other people.