• Upzy

Overview

Upzy has a rating of 4.0 stars from 52 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Upzy most frequently mention best prices, thanks guys, and customer service. Upzy ranks 9th among Bicycle sites.

  • Service
    39
  • Value
    40
  • Shipping
    39
  • Returns
    6
  • Quality
    40
Positive reviews (last 12 months): 100%
Positive
2
Neutral
0
Negative
0
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What reviewers want you to know

Positive highlights

  • I've never had a store's customer service respond so quickly before.
  • The rower came in about 6 days (a little longer than I wanted), but not too bad.

Critical highlights

No critical highlights yet

How would you rate Upzy?
Top Positive Review

“I buy again from wayfair at this 2023 holidy”

Enna y.
11/18/23

I bought Two ford and one jeeps from wayfair,the company was Moderno kids, i serch moderno kids and see te vendor ten bouht cars. Very good kids cars to drive, 2seater ride on car ever. I sugest you will see my experience and buy a kids car from moderno kids.

Top Critical Review

“The returns policy posted is a lie”

j l.
2/16/22

I bought this only because they said if I wasn't completely satisfied, they could send me a return authorization and they had a 15 day return window. Approx 3 days after I got it, I notified them I was not completely satisfied. So now they are saying if I want to return it, they are demanding I pay for shipping (outgoing - to me!), and return shipping, plus a 15% restocking fee. This is their buyer's remorse return policy. They are cryptic when answering emails, plus delay in answering. I haven't had a response for a few days now. It seems their strategy is to let the 15 days expire and then tell me no refund because I didn't get it back to them on time. I imagine it would cost $150 to return it, which is a little more than a third the cost of the scooter. This is not a company I would suggest doing business with. I have never even heard of a company demand I pay the original cost to ship it when they offer free shipping! I only got on it once so I could determine whether or not I was satisfied. Three strides in and my hip broke. Scooter was in perfect condition. They demanded I send them pictures. I did. Not a spec of dust on it. Box when I got it though was all mutilated. How could I know if I was satisfied when it was still in the box! These people are a bunch of liars and absolutely horrific to deal with. I'm surprised they are still in business. Any positive reviews here must be fake

Reviews (52)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (4) 6 days (3)
Thumbnail of user shannonm242
2 reviews
3 helpful votes
November 19th, 2018

I bought a riding pony for my daughter and we absolutely adore it. For any parents out there that aren't aware of these pony toys, they are perfect for your young one. My daugher is 5 and we gave it for her birthday, and she won't stop riding it! The only issue i have is that delivery took a little longer than expected at 7 days, but otherwise the pony arrived new and defect-free! Taking away 1 star for the longer delivery time -S

Service
Value
Shipping
Quality
Thumbnail of user jamesm1122
3 reviews
3 helpful votes
April 16th, 2018

I ordered an atv off these guys last may, and it came in good cond-ish. Asked them if they could send me a manual as the box didn't come with it, so they did. Overall, good purchase and super solid atv.
-JM

Thumbnail of user bradp79
2 reviews
3 helpful votes
June 19th, 2018

Performer JC26X

I bought the 30 speed JC26X after trying out various other models. Ultimately what tipped my decision were the great reviews that I read on this model, and that it was a fraction of ANYTHING else that had similar components! Sure it's made in Taiwan, but that doesn't mean it's not a great machine. Assembly was a bit on the tough side, but if you're like me, who loves putting things together, it was fun to do. Make sure you measure your xseam before purchasing one though, I'm a 41" and was well within range.

The seat is comfortable and the only downside that I can think of was the slightly longer lead time it took to get to me, it took about 10 days to reach me. Customer service was prompt and courteous. I don't get what other reviews are harping on about, you can't really find any online stores nowadays that even bother to return a phone call, let alone an email, so they get an A for effort.

Overall, a great value recumbent tadpole that's perfect for novice or intermediate riders!

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Company Representative

Thumbnail of user maxf49
Upzy -.

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