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UpworkReviews 2,134

2.3

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Upwork Reviews Summary

Upwork has a rating of 2.3 stars from 2,134 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Upwork most frequently mention customer service, credit card and job success. Upwork ranks 7th among Freelancing sites.

service
542
value
524
shipping
286
returns
332
quality
513
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Turkiye
1 review
0 helpful votes
Follow Anni M.
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The fees would be more reasonable. For beginners after taxes and upwork fees there's literally no money left from the salary. But a great place to gather more experience and contacts! Easy to use and a lot of work options available.

Date of experience: March 17, 2021
Bangladesh
1 review
0 helpful votes
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This is my struggling period but I hope I will de standing someday in upwork platform because Upwork is becoming my loving earning platform which became a part of my
24/7 life. Thanks upwork

Date of experience: March 17, 2021
Pakistan
1 review
0 helpful votes
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Freelancer on Upwork
March 17, 2021

Upwork is an excellent platform to connect with businesses and work for them. I really enjoy the working on this platform and it's highly recommend site for every type of person

Date of experience: March 17, 2021
MD
1 review
0 helpful votes
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Upwork is by far my favorite freelance platform. They are the best way to declare yourself to the world (as a freelancer / individual specialist...)

Date of experience: March 17, 2021
Egypt
2 reviews
0 helpful votes
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I love it
March 17, 2021

Very easy and fast care about customer and freelance with amazing support and cool email notifications

Date of experience: March 16, 2021
DO
1 review
0 helpful votes
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Upwork is good for freelancers with beginning, intermediate or advanced skills in a particular area. There are jobs that require minimum expertise as well as more skillful jobs. It's definitely been worth it for me

Date of experience: March 16, 2021
Tunisia
1 review
0 helpful votes
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Great experience
March 17, 2021

Working as a translator on Upwork was a remarkable and great experience. During my first job, the process was very clear and smooth thanks to the Upwork notification. I really like this website.

Date of experience: March 16, 2021
Mozambique
1 review
0 helpful votes
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Upwork| Empowerment| Sustainability
March 16, 2021

The Upwork marketplace has been a driver of job opportunities and economic empowerment, much more noticeable at this time of health crisis caused by COVID-19. It is an excellent place to work / collaborate and create economic sustainability for everyone.

Date of experience: March 16, 2021
Wisconsin
1 review
0 helpful votes
Follow Dominique K.
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Upwork is a fantastic platform where dozens of potential clients are coming to you every day looking for the exact service you offer. But that doesn't mean that you'll be getting jobs left and right immediately. I had to submit over 60 proposals before I got my first job. But the good news is once you succeed in one it gets easier and easier. My next job took 13 proposals and I also got invited to a job shortly after that.

It's a great platform but be prepared to submit a lot of proposals before you get your first job.

Date of experience: March 15, 2021
Kenya
1 review
0 helpful votes
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Have not been disappointed on the upwork platform, they are very professional, attentive and you can be assured that client will pay you. Having a contract before starting a job it's an amazing idea, upwork transparency it's on another level. Have never had such a confidence on an online platform like upwork. I found assurity and security and final confidence to work on that platform.

Date of experience: March 15, 2021
Ukraine
1 review
1 helpful vote
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I am a freelancer on Upwork since it was Elance/oDesk 2014 year.
The main problem on the platform can be only in the first days after registration. Hard to find a few first projects and receive first positive feedbacks. After you receive the "Rising Talent" badge you can apply much more successfully on more and more projects. But of course, you have always search for new projects, even if you currently have some. That is the main rule for all freelance platforms.
If you are a client and searching for High-quality freelancers for your projects there are many tools to find the person you need.
One-time, or long-term projects.
High-rate or low-rate freelancers.
Any budget projects and freelancers are available only on Upwork.
So please welcome.

Date of experience: March 15, 2021
GB
1 review
0 helpful votes
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As a freelancer, I have had relationships with several directories, but I will give a thumps-up to Upwork.
They are the best directory for freelancers.

Date of experience: March 15, 2021
Colorado
2 reviews
3 helpful votes
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Dishonest Company
March 14, 2021

This company is not checking freelancers for actual work history or abilities. They call people RISING TALENT with NO work history, giving a misleading application to a potential employer. Their hiding negative reviews from employers; if you give a bad review, they remove them leaving freelancers with higher ratings than they actually have. When you hire them for help to find the better talent, it's only to send you people who have already applied that have NO Upwork history and call them the best match for your job.

Altogether, this company allows employers to be scammed. We live in times now where the money from employers is tight and to lose it to a company who doesn't take responsibility for their employees and hides behind laws made to protect them is sad.

We need to hold these companies accountable for losses; if they will show their freelancers as educated and experienced RISING TALENT and it doesn't work out because they lied, Upwork should be liable. Attached is an actual response from a freelancer who has a 100% rating but when I caught him in a lie here was his response" I THINK HONESTY IS WORTHLESS" when I told Upwork they did nothing.

Date of experience: March 14, 2021
GB
1 review
0 helpful votes
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I have been on UpWork for roughly 4 months now and overall I'm happy with it. It's a very healthy marketplace that makes it very easy to quickly find a job. I never needed to buy any credits because I got contacted pretty much on a daily basis by companies looking for my skills, so that was very encouraging.

There are, however, a few flaws that I'm hoping UpWork will work on to improve the experience for freelancers:

1) The types of jobs tend to be on the less strategic side and fairly straightforward. I have a lot of corporate experience that could come to good use, but I can't find jobs at that level.

2) I know that UpWork has an enterprise tier, but it's unclear how as a freelancer I can access those jobs.

3) UpWork has several badges for freelancers to recognise their skills. However, it's not clear how those badges are assigned. UpWork keeps the rules about that deliberately secret, to avoid freelancers hacking them. Whilst I do understand where they are coming from, it is a bit frustrating for freelancers who work well, have consistently high reviews and have been on the platform for long enough, to not get any badge at all and not be able to understand why that is the case.

4) What I really, really don't like about UpWork is their desktop timer. First of all, I had to contact customer support twice in the space of a month because of serious bugs. Given that a freelancer's revenue depends on that app, it should work 100% flawlessly. Second, it takes six screenshots an hour and sends them to the client as proof of your work. You can stop the screenshots from going out (you might have done some internet banking and don't really want your client to see your bank statements, for example). But if you prevent screenshots from going out, it detracts some working time from the desktop timer. What's worse, they recently also introduced some tracker that counts keyboard strokes and mouse movements and again adjusts the timer accordingly. That's really not, for a number of reasons: a) it's highly intrusive and against GDPR regulation in Europe; b) UpWork never asked me for permission, nor does it make it clear on its website that it tracks this way; c) linking revenue and quality of work to the number of keystrokes or mouse touches is plain silly and goes way too far.

5) UpWork's customer service team is very friendly and quick in responding. They genuinely care about freelancers, or at least that's my impression. However, the engineering team took around a month to fix the desktop timer. Again, freelancers' revenues depend on that timer, so to take a month to fix it is seriously burdening on freelancers, who then have to explain the issues to their clients.

So, overall it's a good platform to find jobs, but I do have some issues with it which I hope will get fixed soon.

Date of experience: March 14, 2021
Brazil
3 reviews
1 helpful vote
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Great place to work
March 14, 2021

I am really happy working through upwork. I always have new clients and the website is really trustful. I trust upwork services and policies. Again, I don't regret being a freelancer at upwork.

Date of experience: March 13, 2021
RU
1 review
0 helpful votes
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I really like Upwork. Great website to do freelanicng at. I've been doing this for half of month and I got 350$ already have several people offering me jobs. I highly recommend to those who are freelancers.
Buuut... it's no secret:
Poor freelance support and they can delete your account PERMANENTLY if they want.
Platform's frelancers support team and their inability to solve any complex issues freelancers encounter is one of the most popular complaints seen through almost every negative Upwork review. They are slow to provide feedback, they rarely show flexibility and desire to involve in your problem, and, worst of all, they seem to believe in one thing only: the client always wins.

So, if you're counting on them taking your side, maybe it's time to lower your expectations.

Date of experience: March 13, 2021
Pakistan
1 review
0 helpful votes
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I am a freelance copywriter. I was struggling to find good-paying projects and to stay safe from scammers. Upwork is so far the best marketplace for me where I can workpiece fully without the fear of scams. The customer support is great, I can communicate with the client directly and show my skills.

Date of experience: March 13, 2021
Romania
1 review
0 helpful votes
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Best platform!
March 12, 2021

Best Platform Ever! Is just amazing I got 2 jobs in my first 2 days of work. If you are an entry level free lancer this is the best site for you.

Date of experience: March 12, 2021
Ukraine
1 review
0 helpful votes
Follow Yaroslav K.
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Upwork is awesome!
March 12, 2021

I work on Upwork from 2017 and I want to share with you my experience of working on this great platform. Before Upwork platform I had a lot of clients that underestimated my skills and always tried to pull the price down for the work I did. Also nothing guaranteed the payment from clients I worked with. Being on Upwork my salary grows up every year and I always know that my work will be paid in time due to Upwork contracts system. I can say a lot of good things about this platform! I'm very satisfied! Now I always have work and long term clients that I satisfied with. Thanks Upwork for this opportunity! I highly recommend this platform for anyone who want to be successful!

Date of experience: March 12, 2021
Argentina
1 review
0 helpful votes
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Upwork has helped me a lot to grow professionally thanks to the opportunity it offers to work with people from all over the world

Date of experience: March 12, 2021

From the business

Find freelancers and freelance jobs on Upwork - the world's largest online workplace where savvy businesses and professional freelancers go to work!


upwork.com
Founded in 2015
Mountain View,, CA, United States