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Upwork

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Mauritius
1 review
11 helpful votes
Follow SANDY D.
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$#*!TY UPWORK!
September 27, 2016

I had an amazing experience in Elance, jobs were easy to browse based on clients background and number of proposals submitted and also I used to get invites from which i bagged many projects! BUT UPWORK IS TOTAL $#*!, the whole user interface for freelancer is mundane, you really dont have much option to browse though the jobs you fit in, and the fee structure is a total fraud, if you get work of $100, you only get paid $60 and on top of it, the minimum job rate are literally minimum, atleast ELANCE had a bar of $20. In ELANCE for abt 3 months and made almost $2k working part time, however ever since this UPWORK $#*! happened i am busting my a** on regular basis and i have been awarded ZERO jobs!

Date of experience: September 27, 2016
California
1 review
10 helpful votes
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Throw... Fed... Up Work
October 18, 2017

Where do I begin?
Customer service? NOT!
Transparent? NOT!
OK, the good stuff. I have never had a client who did not pay. Gotta know this, almost all my freelance clients came from Elance. My five ThrowUpWork clients have been very good to pay.
The major problem-the so-called Job Success Score. This is life's greatest mystery. For some reason my score dropped below 77. Invites are pretty much non-existent now.
ThrowUpWork reassures us that scores above 75 are good.
Oh? Every job proposal has the little button activated, the one for a score of 90 or better.
They obviously have a lack of mathematics knowledge because 90 is NOT 75.
I raised the issue on the message board. The response from ThrowUpWork?
'Life's not fair!' Seriously.
But there is a remedy. An email said if I upgrade to a higher-level account my status will change.
Not a surprise! First, ThrowUpWork takes 20% of what I earned and now there is an attempt to squeeze more.
I apologize for giving one star but as we all know there is no negative-star feature.

FedUpWork

Date of experience: October 18, 2017
Oregon
1 review
0 helpful votes
Follow Bruce S.
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I hired a highly rated Thai translator. He was supposed to do translation for a piece for me. It had some Isan words in it but he was meeting with a Thai person that knew those definitions. He not only didn't have the discussion, he charged me for work he didn't do. When I followed up with him, our entire discussion was why he charged me for work he didn't do. So he then charged me for the discussion as well. I was charged the highest rate, 30.00 an hour for this.

When I asked for a refund, he accepted the refund. He gave me back 1.00. That closed my options for a dispute.

The second translator I had do a presentation I was giving. She was supposed to give me the Thai translation. She gave me this stuff that had multiple options in it, with notes about the work mixed into the translation I was supposed to cut out. She asked me, a person who I made it very clear could not read or write Thai (that's why I hired her!) to proofread her work, pick the best word all in Thai, no English whatsoever to guide me, then edit out the stuff that was just notes to me. Incredible. I'm done with UpWork,. They also did not publish either of my negative reviews, so this whole website feels shady.

Date of experience: July 5, 2023
Indonesia
1 review
0 helpful votes
Follow Muhamad R.
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Nice Work Marketplace
September 5, 2021

Overall I like Upwork because this application is giving me a client and let my business growing especially on Programming and let me help a client to achieve their goal

Date of experience: September 3, 2021
California
1 review
11 helpful votes
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I hired a Freelancer whom didn't do his job- I disputed with upworks. Upworks wants to charge me $275 to dispute.
Upwork is scam
Their freelancers are scam too

Date of experience: September 15, 2016
Nigeria
1 review
0 helpful votes
Follow Omisore D.
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Upwork is a great freelancing platform that connects freelancers with clients. I enjoy working on Upwork. It is flexible, convinient, and the pay is attractive.

Date of experience: September 6, 2020
GB
2 reviews
15 helpful votes
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I hate this company
September 5, 2016

The service is awfull I cannot get hold of anyone at all. I wish they would look after people alot more. I have however stumbled on a much better service called goworkers.

www.go-workers.co.uk

Date of experience: September 5, 2016
Philippines
1 review
0 helpful votes
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Best of the best
August 9, 2020

I love working at Upwork, at first I almost give up but I did not stop believing, now I am earning real money for my family and to support myself... Upwork is the best of the best. Mabuhay!

Date of experience: August 8, 2020
Pakistan
1 review
0 helpful votes
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İ got my first freelancing project from upwork and then it went on and on. İ can't imagine how i could have put my life together if i wasn't a freelancer. Thanks upwork

Date of experience: August 19, 2020
GB
2 reviews
5 helpful votes
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Appalling
July 15, 2017

Avoid - July 2017. Having been scammed before when working directly with freelancers, but having good experiences with fiverr, I needed a place to get some development done. I was delighted to find responsive developers and an escrow system and had my first job completed within 24 hours and happily released funds. And then, I couldn't get the freelancer to do any more jobs. Apparently, they couldn't get the money from Upwork either. I queried this with Upwork and was told they had permanently suspended the developer with the weasily response ". We are unable to provide details as to why we have done this". Great! So the great experience I have with the freelancer, upwork decide to bin for a reason that only upwork knows, and force to me to find another way to work with the developer. It literally doesn't get worse than this. If upwork cared for their customers (like me) they would at least have the decency not to hide their reasons. So upwork have my escrow money sitting in their account earning interest. My freelancer hasn't been paid. Bad result.

Date of experience: July 15, 2017
India
1 review
0 helpful votes
Follow jalaj k.
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Hi
This a best and genuine freelancing platform.

With this covid 19 situation. Gig ecenomy will boom.

So be there on upwork and ready. This is future of job.

Regards
Jalaj kumar

Date of experience: May 10, 2020
GB
1 review
0 helpful votes
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Upwork as a platform is game changing! I've monetised my skills with 5 jobs completed on my first week on the platform as a freelancer. Really excited to see the potential here! Highly recommend.

Date of experience: April 12, 2021
Bangladesh
1 review
0 helpful votes
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Upwork is the best freelancing marketplace that also change every freelancer life and skill. Expert freelnacer also make better life work in upwork. Thanks

Date of experience: July 15, 2020
South Africa
1 review
2 helpful votes
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I HAVE GONE TO THE TROUBLE OF REGISTERING AS A CLIENT AND TRIED 10 TIMES TO POST A JOB - NOT POSSIBLE! THE FUNCATIONALITY IS USELESS! DO NOT WASTE YOUR TIME AS I HAVE DONE - I CANNOT GET ANY ASSISTANCE.

Date of experience: July 3, 2017
Pakistan
1 review
0 helpful votes
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Great Galaxy of Business!
February 24, 2021

Upwork is a great Business Galaxy, where you can connect top professionals around the globe!
If you are looking for Potential High Quality work, Upwork is a great platform for you!

Date of experience: February 23, 2021
Egypt
1 review
0 helpful votes
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One of the best if not the best platform that connects clients and freelancers. It is a great experience and the most important thing is to keep you JSS high as a freelancer

Date of experience: May 21, 2021
Pakistan
1 review
0 helpful votes
Follow Aqib A.
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Excellent platform
November 21, 2020

I really love and thankful to upwork to provide me such a great platform. I have heen working on since couple of months but i found this platform really helpful.

Date of experience: November 21, 2020
India
1 review
4 helpful votes
Follow ashok p.
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Hi I am a freelancer user it is not good in service
Some times it is having
And suddenly I am not bid the project
And that contains I am not eligible for loading
Contact admin but they aren't mention anything to contact

I am happy with other freelancer sites

Date of experience: January 4, 2017
Pakistan
2 reviews
11 helpful votes
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I've been a freelancer for exactly one year now, and it has been an excellent experience, i am Top rated freelancer and earned more thn $2000 in a year

Date of experience: May 9, 2020
Brazil
3 reviews
1 helpful vote
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Great place to work
March 14, 2021

I am really happy working through upwork. I always have new clients and the website is really trustful. I trust upwork services and policies. Again, I don't regret being a freelancer at upwork.

Date of experience: March 13, 2021

Overview

Upwork has a rating of 2.3 stars from 2,127 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Upwork most frequently mention customer service, credit card and job success. Upwork ranks 7th among Freelancing sites.

service
533
value
516
shipping
281
returns
326
quality
505
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