Uplift DeskReviews 561

One of my desk legs broke, not sure why but I reached out to their support team via their web chat (shout out to Matthew Johnson for the quality of his interactions and follow through on my particular need). They quickly sent me a new leg without any hassle. I made a mistake when putting the leg back on and forgot to transfer over one of the pieces, I assumed they sent me the wrong leg. I again reached out to their support team, sent them a video. The team member I talked to this time Samantha Cobb had recently put together one of the desks for her mother and knew exactly what my problem was from personal experience, minutes later my desk was back to its former glory.

I love my desk as a stay at home professional I use it 40+ hours a week. I worried that when my desk broke that it might take weeks to get it sorted, it was sorted in less than a week all before going back to work for the holidays. I feel even better about my purchase after the quality of support I received.

Thanks Matthew and Samantha!

I bought a desk and monitor arm. The desk is great. It turns out my monitor is too heavy for the monitor arm I purchased. I contacted customer service to see about a return and replacement. An actual human being answered the phone. The woman who assisted me, named Avalon Myst(!), was extremely courteous and helpful. She took care of the issue promptly to my satisfaction.

Highly recommend. There was a problem with the desktop that arrived and customer service immediately answered the phone (not a given these days), agreed to replace the desktop and shipped it out the same day. The rep was excellent, and I'm really enjoying the desk.

I ordered my desk during the holidays. I received most of the components on time, however, the top of my desk was delayed by a couple of weeks (FedEx's fault, not Uplift). When the top finally arrived, the bamboo was badly damaged. FedEx was actually somehow able to make a dent in the top part. I immediately called Uplift and let them know what happened. The representative I spoke with was very friendly. She even knew my name right away from my phone number. She promptly ordered me a new top by freight which ensured it would not be manhandled by FedEx again. I haven't got to put my desk together yet, but all the parts seem solid. I am excited to use my desk and thrilled that customer service corrected my issues so quickly. Highly recommend!

I would like to highlight outstanding support I received from CR Avalon Myst Reese-Aceves. My issue with the order was in the fact that chair that I got was broken with seat height adjustment not working. I contacted support and Avalon Myst was very kind to help me out. She requested the video of the issue and timely address that to warranty department. On the next business day she've put replacement order and I received new chair.

Steven Bostic worked with me for several hours today as I went back and forth on final details before ordering my new desk. I was very indecisive, struggled to make a selection on color choices, but he pleasantly and graciously I felt confident and happy with my order. Thank you Steven! I'm excited to receive my new desk soon.

When my desk order from Uplift had some issues, Avalon was very helpful in getting things resolved. She very promptly filed a FedEx logistics claim when the desktop got stuck/lost at the distribution center. Then when the desktop arrived damage, she responded very quickly with a couple solutions and promptly put an order in for a replacement desktop. While I'm sad that it's taken a lot longer to get my desk up and running than I had hoped, I know Uplift did everything they could to help correct issues caused by the shipping company.

William was extremely attentive in hearing out my needs and making sure my delivery was smooth. I now have the perfect working station set up. Thanks Will!

Fedex lost one of the 3 packages for my desk and delivered a new relabeled box with half the items and weights added. I called uplift support number and William Clark answered in less than a minute and got me on my way in less than 5 minutes of talking through what happened. Replacement is on its way and a Fedex claim is being made by uplift.

Great Customer service from Samantha C. I had an issue with my chair, and she had it resolved in just a few minutes! She was great! My desk is due to arrive today and made sure to tell me to let her know if I had any issues.

This is a fantastic product and their customer service is without peer! Thank you, Samantha! You're the best!

I recently purchased an Uplift standing desk for my daughter after researching several brands online. I decided to go with Uplift because 1) it's an awesome product and 2) my sales rep (Will C.) was simply the best! He was knowledgeable, personable, and patient, answering all of my questions and helping me understand all the available options and accessories. His excellent customer service sealed the deal!

During my interaction with Uplift, I had the opportunity to interact with the fantastically named Avalon Myst. Avalon answered all my questions, and helped get me details on shipping one of their uplift desks to the middle of nowhere in Northern British Columbia, 250km from the nearest city. Given the rave reviews I've seen of the product from others, I fully expect the desk itself to match the excellent customer support thus far.

Great customer service! I had already ordered Xmas presents for friends and family and wanted something for myself. Harper. S was able to help work with me to get me what I needed within my price range.

Thanks again!

I emailed customer support when the monitor arm purchased a year ago didn't hold up my new, larger monitor. Avalon Myst responded promptly and pointed me to the weight limit for the monitor arm I had - in a very pleasant way and without implying I was at fault. Wow, that's not my typical customer support experience. The new monitor was too heavy for the old arm, so Avalon helped me identify what I needed and communicated clearly and helpfully to get it ordered. THANK YOU and KUDOS to Avalon Myst and to Uplift for exemplifying what a positive customer support exchange should be! Spending money on quality Uplift products and support is a very good investment!

I've purchased a few items, including a large 4-leg sit-stand desk from Uplift Desk. Every time I've done business with them, they've been super great to work with. While their products are built to the highest standards, I'd choose to do business with them based on their customer service alone.