The company has garnered a generally positive reputation for offering excellent value and competitive pricing on travel accommodations, often leading to high customer satisfaction. Many reviews highlight the effectiveness and responsiveness of customer service, especially in resolving misunderstandings and issues related to bookings. However, concerns have been raised regarding communication challenges, particularly during service delays and the absence of direct support channels. Additionally, some customers expressed frustration over unclear booking conditions and unexpected limitations. Overall, while the company is praised for its affordability and quality service, improvements in communication and support could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
I cannot select the hotel or date I want. I cant get my money back either. What a waste of my money.
I bit weary because it may not be real.
But I will try and recommend it to all my friends, relatives and family
I just came back from Ottawa and we had a fabulous stay at the Andaz through Unsold. Now I'm going to try London!
My sister is turning 21, and she deserves a trip of a lifetime.
Beautiful Beach and Have a girlfriends grandchild due who lives in Coffs.
My grandson has cerebral palsy and he has always wanted Togo and visit our friends.He is now 23 and quite able... loves the beach.
Seemed like a great deal and opportunity to go to a place I last went in 1999!
Never used it before and hoping that it will all be as advertised
The price & I have never been to that place before
Simple and quick booking process. I have not taken the vacation yet, I don't have any idea the outcome.
The price and my trust you will book me into a nice hotel, perhaps with a heated pool?
Stayed with Unsold before. Very good service and great deal.
Good deal and flexibility on booking trip. Also that all possibilities are 4 or 5 star on TripAdvisor
Hawaii is on my bucket list, I am a widow, it was one of our dreams and I can afford this trip with this unsold. Com offer. It is a very reasonable price and someone on a budget can afford to fulfill the bucket list
Seems good to me. Will be interesting to see what we actually get!
Used unsold for a Yellowstone vacation. The hotel was a dump. However, I'll give you a second chance.
Looks too good to be true! I hope this is legitimate! Looking forward to going to Banff in style! Exact dates to be determined.
I just read about it and I think that it's trusted company
I have been recommended by a friend to use unsold.com! I
Found it on Facebook,, looking forward to a good holiday in port,,, thank you,,
Answer: Hi Mohamed. Thank you for your inquiry. For our legacy Saver deal, you are only allowed the same destination once per year so this means one room as booking more than one is considered a group travel violation, due to the nature of these specially discounted deals. We, however, recommend waiting for our membership service to launch in the next 30 days instead as it won't have this limitation and you will have as much flexibility as you need. You can get early access and be waitlisted here: www.unsold.com
Answer: Hi Tara, Thank you for reaching out and expressing interest in working with us. We don't currently have any vacancies but feel free to check in every now and then in case we do. You may reach out to management@unsold.com. Stay well and safe. Unsold Management
Answer: Hi Lo, Thank you for your feedback. The last customer that you saw that booked for Whister is FROM Squamish as that is how our system works - it shows the Destination the customer purchased and the Town/City where the Customer is located. Squamish is where the customer lives that booked the Whistler deal. During Covid, we are seeing an increasing amount of people do "StayCations" which makes perfect sense given the beauty of Whistler while at the same time being able to follow socially distance guidelines. Unsold offers a Booking Guarantee - if you are not completely satisfied with the hotels or location, we will refund you 100%, Please let us know if you need further assistance. Our 24/7 Customer Care Team will be happy to assist you further over at https://unsold.com/contact-us.
Unsold.com has been turning the travel industry on its head offering huge discounts on over 600,000 hotels in 21,000+locations. Get a free $50 travel credit now by going to https://unsold.com/try-free
We’re Different (and we’re proud of it)
At Unsold.com, we believe in harnessing modern technology while maintaining our humanity. What does that mean? It means that while Unsold.com utilizes some of the most powerful intuitive reservation software to instantly lock in a hotel ‘s unsold inventory far below their retail value. We are able to deliver the discounted savings because of our partnerships with some of the world’s leading hotel brands such as Marriott, Hilton, Omni, and Hyatt to name a few. We also believe that there is no substitute for outstanding customer service and personal connection. Our commitment to customer service is unmatched.
Our Commitment To The Environment
Beyond our commitment to our customers, Unsold.com is also committed to our environment. Understanding the eco-impact of the travel industry, Unsold.com is committed to donating $1 from each booking to environmental organizations committed to planting trees, reducing our carbon footprint, and creating a more sustainable travel industry for the future with a target goal of 1 million trees planted by 2021.
Our Team
From humble beginnings in a small 12-person office, Unsold.com has expanded to have offices in the United States, Europe, Australia, and Asia and proudly employs over 250 service-minded travel experts worldwide. Catering to both leisure and business travelers alike, the team at Unsold.com is a committed, passionate, and dedicated group of customer service driven individuals dedicated to providing you with incredible savings and amazing experiences.
Hi Ibtissan,
Thank you for your feedback. Upon checking in our system, we do not have a support ticket from you. We are happy to assist you further. Feel free to contact our 24/7 Customer Care Team.
Unsold Management Team