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  • United States Flag Store

United States Flag Store

Ratings On Other Platforms

Trustpilot
4.6 / 5
ResellerRatings
4.5 / 5
Better Business Bureau
1 / 5
Corporate Values

Overview

United States Flag Store has a rating of 4.7 stars from 6,964 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with United States Flag Store most frequently mention good quality, customer service, and timely manner. United States Flag Store ranks 1st among Flags sites.

  • Service
    420
  • Value
    362
  • Shipping
    362
  • Returns
    15
  • Quality
    3189

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 93.6%
Positive
2,062
Neutral
72
Negative
69

Instant Feedback

45,787 reviews

35
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Special offer from United States Flag Store
One of the oldest flag retailers online.
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How would you rate United States Flag Store?
Business's Favorite Review

“City flag”

Adrienne L.
10/1/20

Was looking for a Wichita city flag. Your company had exactly what I wanted/needed and it came much faster than I anticipated. The quality is VERY nice. I also got 6 extra flag clamps at a nice price and I will order more items in the future. Thanks for having such a great site: easy to use and great customer service. Stay safe and healthy! -Adrienne Ulrich

See full review
Top Positive Review

“Happy Customer”

Kimberly U.
7/18/20

I am pleased so far. I found your site & ordered the flag very quickly. I will be thrilled if it gets here by the expedited shipping date that I paid extra for. UPDATE: I did receive the flag a day later than I had hoped and paid for but in all fairness it did say "estimated delivery" when I placed the order. Fortunately the flag is just perfect. It's a high quality, beautifully made product. I would definitely order from here again if I ever need another flag.

Reviews (6,964)

Rating

Timeframe

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Reviews that mention popular keywords

flag store (740) quality product (429) quality flag (411) web site (556)
Thumbnail of user mrt134
2 reviews
1 helpful vote
  • Send Message
September 20th, 2023
Verified purchase

I had a very negative experience with Daniel on your chat feature. He was to send me info by email, that never happened. When I followed up he referred to the info he didn't send and when pressed, directed me the site I was already on chatting with him. I decided to order anyway, as your products appear to be best, but then I was unable to use the FLAG5D coupon that you had sent me.

Service
Thumbnail of user andreao432
Andrea O. – United States Flag Store Rep

Thank you for your review. We are sorry that you were not given the correct contact information. To use a discount code you have to be signed into your account. Please reach out via phone or email to our customer service team 877-732-2458 or customerservice@onlinestores.com

Thumbnail of user sandral287
1 review
0 helpful votes
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October 20th, 2018

The pole arrived, but neither the flag nor the clips nor the ring were in the box
Along with the pole. That meant that I had to pull all those things off my old,
Dirty, warped pole to make the new one do its thing. And I did! Also--I tossed
The old flag in the washing machine before I put it back on the new pole.
So--between your new pole and my ingenuity, my old flag is flying proudly
Again.

Thumbnail of user anthonyc2939
1 review
1 helpful vote
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February 15th, 2024
Verified purchase

I was disappointed when I received my flag and pole kit. The website talked about American Made products, but when I received my order they were all marked with "Made in China" instead.

Thumbnail of user zardozw
2 reviews
1 helpful vote
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February 8th, 2023
Verified purchase

Paid and extra $100 expedited shipping to receive flag order in time for funeral but did not arrive in time (the day before as adveritesed) to take to sister's funeral. But I did make a little memorial speech that my sister always planted the little flag on memorial day.
I had hoped to give a little flag to each of those attending the burial service.

Reason I chose this business:

It was the only one that advertised the expedited shipping option that would have delivered the flags in time for the funeral

Reason I chose this product:

Nice, traditional United States flags.

Quality
Thumbnail of user briane1197
1 review
0 helpful votes
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May 11th, 2023
Verified purchase

Yes I received my package but it was delivered to the wrong house cuz I transposed the numbers. But the individual that this email and me was not very compassionate and does not belong in customer service made me feel like I was trying to pull a scam on him.

Thumbnail of user margareth1778
1 review
0 helpful votes
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October 12th, 2023
Verified purchase

As a senior with no tech skills I had trouble ordering and wasn't sure if my order was received.
The following day I got an email recipe for $73. I called the# on the receipt and was told the additional AMT was shipping. She said I had requested expedited. So for a $13 item I was charged $73. Who would do that. I was sure I had checked the cheapest (I don't need the hanger til Christmas). The hanger was en route, there was nothing she could do, end of story. Hard lesson learned

I was thrilled I got a live person, not thrilled with the outcome.

Reason I chose this business:

The hanger hard s strong look

Reason I chose this product:

The size was correct

Service
Quality
Thumbnail of user suzannc
1 review
2 helpful votes
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June 25th, 2018

I am not happy with my experience. I ordered a personalized flag case on the 14th of this month. I paid the extra $15 for faster shipping hoping it would only take a few days to get here as it was a gift. It is now the 25th and it still shows backordered on the website. I called and sat on hold for 43 minutes before I got to a representative to let me know that it will most likely be another 2 weeks. This is not good and I would have gone somewhere else if I had known it would take this long.

Thumbnail of user irenen12
1 review
0 helpful votes
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July 4th, 2017

The clips flew off, the plastic bends, I would spend a little more for something that would hold up better, so disappointed, thought I was going to be so happy, my Vietnam veteran brother passed away this memorial day and I wanted to put them on all our cars.

Tip for consumers:
The car flag does not hold up, the plastic bends and the clips flew off.

Service
Quality
Thumbnail of user duanea90
1 review
0 helpful votes
  • Send Message
May 26th, 2023
Verified purchase

Sadly I sent you and e-mail of the problems with the flag. The sewing of the strips were a quarter of an inch out of alinement looks very poor quality plus the stars threads were loose.
I will dispose of the flag in the proper manner. It will not be returned. I have taken photos for the record.

no response yet?????????

Reason I chose this business:

Came up on computer search.

Reason I chose this product:

The ad looked good. Price was good. Made in America was great.

Service
Quality
Thumbnail of user barbaraj981
4 reviews
0 helpful votes
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June 24th, 2021

This is my story... I was involved in a trading fraud and I understood that it's a fraud too late. I thought I had no chance to get back what I lost. After I understood how tricked I was, I decided to find out how I can get my money back, and finally, I reached this law firm. Mo ne yhelp. Pa ge. Link/ rontp age returned my money and pleased with the result. Do not fall for scammers. I recommend them.

Thumbnail of user seamusc2
1 review
1 helpful vote
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July 6th, 2018

Site said it was "in stock" after ordering, site says it is backordered. After numerous e-mails and phone calls, they said they would expedite it. No expedite and no answered e-mails, cancelled order. How these clowns stay in business is simple, lie, lie and dodge.

Tip for consumers:
do not buy from these clowns.

Service
Shipping
Thumbnail of user johnh5096
1 review
1 helpful vote
  • Send Message
May 15th, 2021

Ordered product on line. Cashed check right away. Called 4 days later and they said their vendor was 2 days behind. Called 2 days later they said it was being produced but will ship the 13th. Called the 15th for tracking still not shipped. Advised I wanted an answer and expected next day shipping. Informed that is out of her control because it is a vendor. So question here is why and I buying from you and not your vendor. Asked about refund and they said it will be 24 to 48 hours. They did call back and advised that they had not even started the order yet and issued a refund I should see in 48 hours. Of course being Thursday that means I wait till monday before I can reorder from another company. Of course blamed it on Covid. Lets get real that is a cop out. Llying to a customer for two weeks over and over is not covid related. I would recommend avoiding this company as they are not a store. Just a middle man that has a problem with the truth as well as even answering the phone.

Thumbnail of user rj439
1 review
0 helpful votes
  • Send Message
December 29th, 2023
Verified purchase

Flag holder is fine
Called customer service to resolve my problem with brass plate
They wanted a picture of brass plate instead of sending me a new one that was spelled correctly

Didn't not resolve my issues just gave me a refund

Reason I chose this business:

Advertising

Reason I chose this product:

Fathers burial flag

Service
Quality
Thumbnail of user alejandroj8
1 review
0 helpful votes
  • Send Message
July 26th, 2018

I bought two flags on April 25,2018, and they are ripped already, they mislead on the information that they will hold high wind, I bough them because they will last 3 years and they only last 2 months, after I called the customer service people and been on hold for 35 minutes, they told me that they were sorry but they can not do anything about it, so if you want to waste your money buy from this company, but I will never buy anything for them ever again.

Thumbnail of user robertg5295
1 review
0 helpful votes
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December 26th, 2023
Verified purchase

The sight stated free shipping with order over $75.00. You still added $8.95 for shipping. The sight also stated 15% off but discount was only provided on one item. Very disappointed.

Service
Quality
Thumbnail of user danielles1103
Danielle S. – United States Flag Store Rep

Hi Robert,
Orders shipping to APOs, PO Boxes, Hawaii, Alaska, US Territories, or any Islands DO NOT qualify for free shipping. This information is on our Shipping info page - https://www.united-states-flag.com/shippinginfo.html
As for the 15% off, you received 15% off of the products that qualified for the promotion which were the Annin branded flags. The Super Tough flags that were a part of your order did not qualify for the 15% off discount.

Thumbnail of user lyndah180
1 review
0 helpful votes
  • Send Message
October 8th, 2021

I do live stage events. If you need to receive your items then don't use this company. They used a shoddy shipper, lost my items and are making me wait ten days to see if MAYBE they can find the 800 flags that I ordered! My event is in a week. They won't reship for ten days! I have to repurchase flags and now at a rush. Customer service has staff that make promises they cannot deliver on and others who say too bad, it's our policy. Well, good. You can't get me what I paid for so I won't ever order from you again. THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED!

Tip for consumers:
Beware. If your item is lost you are screwed and don't try to get it in a hurry. If they lose your items you will have to make multiple calls. Basically, they stole $165 from me because I don't have the merchandise!

Products used:
800 US AMERICAN FLAGS

Service
Value
Shipping
Returns
Quality
Thumbnail of user edwind43
1 review
0 helpful votes
  • Send Message
May 2nd, 2022
Verified purchase

I ordered my flag on March 29,2022. I kept checking to see when I would get it because my flag is ma cheap one that is being ripped to shreds. Today at 8:38 am, April 2,2022, I finally received word that my flag has SHIPPED. I am very disappointed that I pay and they take their good old time getting it out to me. I went to them because I wanted to honor my country with an AMERICAN MADE flag but, I understand why people go elsewhere. Next time I will pay more for an American made flag/.

Thumbnail of user paule234
2 reviews
5 helpful votes
  • Send Message
May 18th, 2017

I ordered these bulbs on 4-3-17. I received a shipment where there was little to no packing in the box and thus all the bulbs were broken. This was not my fault.

I was promised that the new bulbs would be shipped right away. They were not.

I was then promised they would be shipped on the 3rd of April. They were not

I was then promised that they would be shipped on the 16th. They were not.

Now they are saying they will be shipped on the 24th or so.

I asked for a refund and was told no because this is a reorder. This is terrible service

Thumbnail of user h.claytong
1 review
3 helpful votes
  • Send Message
June 3rd, 2023
Verified purchase
• Updated review

We ordered what we believed to be flags MADE IN AMERICA, only to discover they were made in CHINA! Your website is misleading and fake! You should be ashamed of yourself to bastardize the AMERICAN name with Chinese counterfeit crap! I jeopardized my life so we have freedom in this country. TOTAL DISRESPECT OF OUR FLAG. You only want profit, not HONOR AND PRIDE!

Only to return your piece of Chinese crap and tell you we feel you are traitors!
you should be ashamed.

Reason I chose this business:

Because you made an extra strong flag supposedly MADE IN THE UNITED STATES! Not a piece of Chinese garbage Your web site implied flags MADE IN THE UNITED STATES.

Reason I chose this product:

Because we thought it was extra strong and believed it was MADE IN THE UNITED STATES

Service
Good will look at it in 3weeks
May 17th, 2023
Verified site experience
• Previous review
Thumbnail of user stevenb3070
1 review
0 helpful votes
  • Send Message
July 1st, 2023
Verified purchase

I ordered a pleated flag which arrived screwed up in a tight bag, creased and wrinkled so badly it was not used over Memorial Day. Bad way to treat a pleated flag

Thumbnail of user sams345
1 review
0 helpful votes
  • Send Message
April 2nd, 2017

Neither flag that I purchased was dimensioned as described. The "12x18 USA Flag" actually measured 12x19. The "12x18 not-Texas Flag" measured 11 3/8 x 19 and was a pathetic reproduction of the state's flag with the star perhaps 20 percent of the intended size and no where close to the middle of the blue field. I would not recommend The US Flag Store to anyone.

Thumbnail of user michaelt4243
2 reviews
0 helpful votes
  • Send Message
November 3rd, 2023
Verified purchase
• Updated review

They didn't bother to tell me they had discontinued the flag I ordered until ten days after I ordered it. Then I had to call to see where my flag was.

They offered no other source to purchase

Service
Great
November 9th, 2023
Verified site experience
• Previous review

Great. Company

Thumbnail of user lisad3073
1 review
0 helpful votes
  • Send Message
June 10th, 2023
Verified purchase

I ordered two flags to use to sew onto a student's graduation stole on April 19. According to tracking, it was "damaged and returned to sender" on April 24. I was never notified of that status, and in fact on April 24 the status of my order was changed to "completed." On May 3,9 days after this, I attempted to add the order to my account in order to find out why I had not yet received them, but I could not. When I reached out to customer service, they told me that the package was being returned due to address issues (not what was noted on the tracking) and asked me if I wanted a refund or reship. I asked for a reship and was told it was submitted for reship on May 3. The item was not shipped until May 5 and I didn't receive it until May 10. This was over 3 weeks after the original order was placed. My student was unable to have the flags on her stole for her graduation pictures. I am deeply disappointed that there was no attempt to reach me on April 24 to try to correct the address issue and complete delivery, if that was indeed the problem and not damage to the package, and I wonder how long before someone would have finally contacted me had I not reached out first. I will not be ordering from here again.

Reason I chose this business:

Right price and expected quick delivery which did not happen.

Service
Quality
Thumbnail of user guyb296
1 review
1 helpful vote
  • Send Message
January 2nd, 2024
Verified purchase

I ordered a super tough flagpole. It is very flimsy and I do not think it'll withstand the bad weather. We have here in Southeast Louisiana.

Reason I chose this business:

Thought it would be the best place to get a flagpole

Reason I chose this product:

Because it said it was super tough

Quality
Thumbnail of user lewisp130
1 review
0 helpful votes
  • Send Message
January 19th, 2024
Verified purchase
• Updated review

I've been waiting several weeks for the veterans seal to put on my father's grave, I am yet to receive it.

Reason I chose this business:

The only place I could find that had what I was looking for. Period.

* United States Flag Store attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Quality
Quick and easy
December 12th, 2023
Verified site experience
• Previous review

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From the business

Buy high-quality flags for residential or commercial use at United States Flag Store, and get super-fast shipping from warehouses near you.

Business History

The United States Flag Store is an online retailer that specializes in selling flags, flagpoles and flag accessories. The United States Flag Store is a subsidiary of Online Stores Inc., a privately owned e-commerce and parent company to seven other stores and sites that each specialize in their own respective niche markets. Online Stores Inc. is home to The United States Flag Store, the English Tea Store, Discount Safety Gear Store, Construction Gear Store, the Safety Girl Store, Lightup and Northline Express.
The United States Flag Store is most known for their selection and quality mid-level inventory of United States Flags. The company is based out of New Stanton, Pennsylvania, along with its parent company's Online Stores Inc. headquarters which also houses a 100k square foot warehouse for the assembly, manufacturing and shipping of its products. A second warehouse is located in Sparks, Nevada, to help in the service of their customers on the west coast. The site boasts fast shipping to anywhere in the United States.
The United States Flag Store has their own brands with Super Tough and Super Knit. The New Stanton facility manufactures all of the Super Tough brand's stick flags and as a whole, most of the company's stick flags.
The United States Flag Store offers a wide selection of flags including United States flags, U.S. state flags, military flags, country and world flags and even historical flags. The site also provides a plethora of flag information, history and facts relevant to its products along with multiple blogs on the topic.
There is also an offshoot website called printourflag.com in which customers can print their own American flags and flagdetective.com which customers can find certain flags that they might not have all of the particular information on.

On the Print Our Flag website, owner and founder Kevin Hickey writes,
"We are out of Flags"
That was the sign that greeted me when I approached numerous stores. In response to the terrible tragedy our nation faced on Sept. 11th, like many Americans who donated blood, and held fundraising events, I wanted to somehow demonstrate my patriotism and help display the colors of democracy. Flags, however, were in short supply. This website proved to be a combination of a low tech/high tech solution. While the demand has since decreased, we've kept the site in place for anyone who needs to download and print a free American flag. Please feel free to download the flags I've posted... and as long as people continue to submit artwork, we will continue to post new and updated flag clip art and photographs.
Sincerely,
Kevin Hickey
CEO, Online Stores, Inc.

The United States Flag Store has been ranked favorably by Newsweek multiple times, along with its parent company Online Stores Inc., an A+ rated member of the Better Business Bureau of Westmoreland County. Online Stores Inc. is also one of the largest online vendors of flags, flagpoles and flag accessories. The company does offer wholesale of products to qualifying larger customers and has an inventory of over $3 million and over 1 million retail customers as of 2015.

History
The United States Flag Store was founded in January of 2002. This would be the first of the Online Stores Inc. umbrella to establish itself. The United States Flag Store first started in the basement of Co-Owners Kevin and Lisa Hickey. The company would be brought about due to the high demand of American Flags at the time, just months after the events of September 11th, 2001. The company would begin filling this retail niche market wholesaling their flags to both retailers and customers.
Recognition
2021:
• The United States Flag Store was ranked #7 in Best Online Shops in "Collectibles," category by Newsweek
2020:
• The United States Flag Store was ranked #3 in Best Online Shops in "Collectibles," category by Newsweek

Company Representative

Thumbnail of user bigc73
Web D.
Typically does not respond to reviews

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