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  • United States Flag Store

United States Flag Store

Ratings On Other Platforms

Trustpilot
4.6 / 5
ResellerRatings
4.5 / 5
Better Business Bureau
1 / 5
Corporate Values

Overview

United States Flag Store has a rating of 4.7 stars from 6,964 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with United States Flag Store most frequently mention good quality, customer service, and timely manner. United States Flag Store ranks 1st among Flags sites.

  • Service
    420
  • Value
    362
  • Shipping
    362
  • Returns
    15
  • Quality
    3189

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 93.6%
Positive
2,062
Neutral
72
Negative
69

Instant Feedback

45,787 reviews

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One of the oldest flag retailers online.
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Business's Favorite Review

“City flag”

Adrienne L.
10/1/20

Was looking for a Wichita city flag. Your company had exactly what I wanted/needed and it came much faster than I anticipated. The quality is VERY nice. I also got 6 extra flag clamps at a nice price and I will order more items in the future. Thanks for having such a great site: easy to use and great customer service. Stay safe and healthy! -Adrienne Ulrich

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Top Positive Review

“Happy Customer”

Kimberly U.
7/18/20

I am pleased so far. I found your site & ordered the flag very quickly. I will be thrilled if it gets here by the expedited shipping date that I paid extra for. UPDATE: I did receive the flag a day later than I had hoped and paid for but in all fairness it did say "estimated delivery" when I placed the order. Fortunately the flag is just perfect. It's a high quality, beautifully made product. I would definitely order from here again if I ever need another flag.

Reviews (6,964)

Rating

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Reviews that mention popular keywords

flag store (740) quality product (429) quality flag (411) web site (556)
Thumbnail of user jackh1451
1 review
0 helpful votes
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January 30th, 2024
Verified purchase

My 6ft x 1-1/4 flag pole arrived in a square BENT box. I'm surprised because I used to highly recommend United States Flag Store!
They have excellent flags 👍🏻👍🏻👍🏻
I would send the flag pole in a TUBE!

My wife delt with it. She said they were very nice.

Reason I chose this business:

I thought they have good products found in on line

Reason I chose this product:

It’s hard to find a 6 ft 1-1/4 flag pole!

Service
Quality
Thumbnail of user josephm3885
1 review
0 helpful votes
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May 18th, 2023
Verified purchase

Was happy to make a purchase for my father's flag who proudly served in the United States Navy. He passed Thanksgiving off 2022. I was hoping to purchase a Navy service medallion also but it has been out of stock for months.

Thumbnail of user stepheng1892
1 review
2 helpful votes
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April 16th, 2023
Verified purchase

Sent me a pos service ribbon decal that looks like its been stuffed in someone's back pocket. I'm sure the Money you got from me was fine, your company is Awful! Way to look out for our country's combat Veterans

Quality
Thumbnail of user nulln209
1 review
0 helpful votes
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October 27th, 2019
Verified purchase
• Updated review

Loved it, quick and easy to use, found what I was looking for in no time. BUT, the delivery process sucked. Package arrived and looked like it was re-wrapped and items were missing. When calling customer support, they have to send out parts, which will take a week... grr

Reason I chose this product:

Wanted a flag pole and flag at my home

Service
Value
Shipping
Quality
Love it, quick and easy to use, found what I was looking...
October 17th, 2019
Verified site experience
• Previous review

Love it, quick and easy to use, found what I was looking for in no time. #RLS8GUY Approved.

Thumbnail of user josephb414
1 review
0 helpful votes
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November 18th, 2018

The package arrived yesterday afternoon, undamaged. Upon opening it was obvious the case had been dropped before it was wrapped and packaged for shipment. Due to the need (special gift for mother) I had to repair, glue, nail, etc to improved condition.

Thumbnail of user billyg41
1 review
1 helpful vote
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June 21st, 2017

We ordered on Sunday, the web store said in stock... And should ship within 1to 2 days... Called on Tuesday morning, found out the products were back ordered, was told that they would switch the items and give me an upgrade of flags for free.

Now it's Wednesday night... Flags are still not shipped. They are a scam. Do not order from them...

Thumbnail of user zacharya9
1 review
0 helpful votes
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May 23rd, 2017

My purchase was for a birthday gift, unfortunately the web site isn't smart enough to tell you an item is on back-order though. After it didn't show up when the site estimated it would I called them; The customer "service" rep I spoke to treated me like an interruption to her day, saying "I don't know what you want me to do about it". She told me it would ship by the 15th, it did not, so I went on their web site and used the chat feature. The rep in chat was much more pleasant, promised they would get it shipped that day with free upgraded shipping, both lies. It shipped the next day, apparently on the back of a lame camel, it arrived 10 days after it was originally estimate to arrive.

Tip for consumers:
Don't, just don't.

Service
Value
Shipping
Thumbnail of user ethanc48
1 review
0 helpful votes
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April 20th, 2018

Bought Led bulbs from lightup before, was very satisfied. This time part of my order was out of stalk according to the service rep, even though the website said they were in stock. Had my order changed to only in stock items, but the lost my order form, initial order was 3/28, current shipping status says my bulbs should be here before 4/26 almost 1 month later.

Thumbnail of user michaelh5318
1 review
0 helpful votes
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June 8th, 2022
Verified purchase

Ordered my flag on May 4 just before noon and the payment cleared my bank May 5. I ask about shipping options and picked and Paid $33.58 for 2 day shipping. My receipt states under shipping method "Best Way Two Day". Received a email at 11:49 May 6 stating my order has shipped and will arrive on May 10 by 8pm. So much for paying for 2 day shipping. When I call, the woman I spoke to told me it's not their responsibility to get me my product in 2 days it's the shipping companies responsibility. I asked for a refund and was told flat out NO. Will never do business with this company ever again. This company is not willing to take responsibility for what their customer pays for. No excuses!

Service
Shipping
Thumbnail of user harrietr66
1 review
0 helpful votes
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November 16th, 2023
Verified purchase

I first ordered the case in Sept. I never got notification that it was on back order. I called when we were close to a month out and was told it would probably be in around the end of the year. Sister in law ordered another case from Amazon which we received in less than a week. It is beautiful and has the name plaque attached with matching nails. I tried to stop this order but was told it was already shipped. Got it and had to rummage around the box for the plaque (not attached) and case looked poorly constructred. I sent it back yesterday. Very poor quality for something made in the USA.

Thumbnail of user mitchellr163
1 review
0 helpful votes
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August 6th, 2023
Verified purchase

Everything arrived as expected. The Buntings were used for 4th of July decorations. I am very pleased with them. However, the super tough 3x5 flag is a disappointment. The red on the flag is border line maroon. Not even close to the red on the bunting or my old Nylon flag. This should be reviewed by your quality staff. There is no doubt it is WRONG

Thumbnail of user timr178
1 review
1 helpful vote
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June 20th, 2018

The "easy returns" web device does not work (apparently on purpose); the "customer service" phone is never answered; the "email customer service" does not get anything other than an auto response of receiving your email and they never follow up.

Thumbnail of user lid19
1 review
0 helpful votes
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October 27th, 2023
Verified purchase

I repeated the words Israel and Ukraine 3 times and finally had to spell them. After which she wrote the address to a non-existent street! Product took a couple weeks to finally arrive, in 2 separate batches. I need to re-order and obviously hesitate to use you again!

The Dept must have understood the problem, given the mis-addressed packages eventually arrived, still with wrong address on label. Probably the delivery truck is the entity which figured it out

Reason I chose this product:

For obvious political reasons. Why else do people put up a flag?

Service
Quality
Thumbnail of user andreao432
Andrea O. – United States Flag Store Rep

Thank you for review. I have sent you an email regarding this most recent review. Thank you!

Thumbnail of user thomasn1071
1 review
0 helpful votes
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August 4th, 2023
Verified purchase

My 4 ft by 6 ft Valley Forge U.S. Flag split at the seam separating the red and white stripes. It is obvious by looking at it that the seam was not reinforced! It needs to be replaced immediately! I have photos of this poor workmanship and an message to the CEO of Valley Forge Flags what she never answered!

Service
Quality
Thumbnail of user andreao432
Andrea O. – United States Flag Store Rep

Thank you for your review Thomas. We are not Valley Forge we are united-states-flag.com. I have sent you an email to get the images of the damaged flag for the next steps.

Thumbnail of user artm59
2 reviews
1 helpful vote
  • Send Message
June 13th, 2018

Flags were NOT as advertised. Sharp, clear stars in advertising... blurry out of propitiation stars on delivered flags! No way to return..."Easy Return" on web site does NOT work! Avoid this business!

Thumbnail of user tlys
1 review
0 helpful votes
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July 27th, 2023
Verified purchase

After a week of hanging outside, the red coloring bled and dripped (from rain) into the white stripes and stars. Very disappointed because the product was wonderful when received and should stay that way for more than a week.

Thumbnail of user bruces100
1 review
0 helpful votes
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June 20th, 2017

Only half of the order was received despite the full amount was charged to the credit card. It took a phone call and a follow up email plus an additional wait of 5 days to receive the completed order. I plan to make additional purchases and hope this does not happen again.

Thumbnail of user patriciak2198
1 review
0 helpful votes
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December 1st, 2023
Verified purchase

Was described as 5 inches wide which is why I ordered it.
Unhappy with the size. The width of the top ring that holds the strings of the flag was smaller than 5 inches and the size makes the flag look cheap.

Thumbnail of user cliffm54
1 review
0 helpful votes
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July 15th, 2020

The flag I received says made in China. But a banner on their website says "when we say it, we mean it" with a banner next to it that states "Made in the USA". Wrong! Very disappointed! I will never order from them again.

Thumbnail of user russellk348
1 review
1 helpful vote
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June 28th, 2023

Ordered a 3x6' fan. The fan that arrived was 8 inches short, and the top seam was not canvas like advertised. Wanted to return and sales people say they don't give refunds. This is incredible- you send me an item that is smaller than advertised and not the quality that was advertised and now you expect me to pa for shipping to return it. That is the worst customer service I have ever experienced.

Tip for consumers:
Correct advertising- same quality and size as the last time I ordered these products from the US Flag Store. Very disappointed in the company, the quality, and the service.

Products used:
I haven't found a replacement yet.

Service
Value
Shipping
Returns
Quality
Thumbnail of user matthewb151
1 review
0 helpful votes
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September 7th, 2017

Terrible Terrible TERRIBLE Service!
I ordered and paid for two day priority mail. My package arrived 6 days later! I was utilizing my order for a party. If they had filled and sent my order as they agreed when I paid for it all would have been good. Instead, my order arrived 4 days after the party due to their dishonesty, lying, and failure to meet the expectation of delivery date as I paid for. Do not trust their quality or trustworthiness to meet agreed expectations of the customer.

Thumbnail of user devonb163
1 review
0 helpful votes
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May 20th, 2023
Verified purchase

Easy to order, receiving product was a different experience. After 2 months of no communication finally received communication regarding delay with supplier. Received after another 3 weeks. Limited to only the one communication to the extended delay.

Thumbnail of user mikeh2810
1 review
1 helpful vote
  • Send Message
August 31st, 2023
Verified purchase

I called and placed a order for one complete American Flag pole set and ordered an extra flag pole same size. What I received was two (2) different sizes poles that are 2 different colors. I sent the pole back last week and I just waiting and hoping I receive the same size and color pole.

Thumbnail of user shellyw299
1 review
6 helpful votes
  • Send Message
February 24th, 2024
Verified purchase

We thought "United States Flag Store" would sell only USA-made flags. We were sadly disappointed to discover these were made in China. We will NEVER purchase from this company again.

Reason I chose this business:

Thought we were purchasing flags made in the USA

Reason I chose this product:

Needed a replacement flag

Quality
Thumbnail of user careyr19
1 review
0 helpful votes
  • Send Message
May 29th, 2018

I placed a large order on 5/4/18. It is today the 29th and I have not received anything. I have submitted three call requests, sent messages on Facebook, and am considering having my credit card company contest the order. Stay away!

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From the business

Buy high-quality flags for residential or commercial use at United States Flag Store, and get super-fast shipping from warehouses near you.

Business History

The United States Flag Store is an online retailer that specializes in selling flags, flagpoles and flag accessories. The United States Flag Store is a subsidiary of Online Stores Inc., a privately owned e-commerce and parent company to seven other stores and sites that each specialize in their own respective niche markets. Online Stores Inc. is home to The United States Flag Store, the English Tea Store, Discount Safety Gear Store, Construction Gear Store, the Safety Girl Store, Lightup and Northline Express.
The United States Flag Store is most known for their selection and quality mid-level inventory of United States Flags. The company is based out of New Stanton, Pennsylvania, along with its parent company's Online Stores Inc. headquarters which also houses a 100k square foot warehouse for the assembly, manufacturing and shipping of its products. A second warehouse is located in Sparks, Nevada, to help in the service of their customers on the west coast. The site boasts fast shipping to anywhere in the United States.
The United States Flag Store has their own brands with Super Tough and Super Knit. The New Stanton facility manufactures all of the Super Tough brand's stick flags and as a whole, most of the company's stick flags.
The United States Flag Store offers a wide selection of flags including United States flags, U.S. state flags, military flags, country and world flags and even historical flags. The site also provides a plethora of flag information, history and facts relevant to its products along with multiple blogs on the topic.
There is also an offshoot website called printourflag.com in which customers can print their own American flags and flagdetective.com which customers can find certain flags that they might not have all of the particular information on.

On the Print Our Flag website, owner and founder Kevin Hickey writes,
"We are out of Flags"
That was the sign that greeted me when I approached numerous stores. In response to the terrible tragedy our nation faced on Sept. 11th, like many Americans who donated blood, and held fundraising events, I wanted to somehow demonstrate my patriotism and help display the colors of democracy. Flags, however, were in short supply. This website proved to be a combination of a low tech/high tech solution. While the demand has since decreased, we've kept the site in place for anyone who needs to download and print a free American flag. Please feel free to download the flags I've posted... and as long as people continue to submit artwork, we will continue to post new and updated flag clip art and photographs.
Sincerely,
Kevin Hickey
CEO, Online Stores, Inc.

The United States Flag Store has been ranked favorably by Newsweek multiple times, along with its parent company Online Stores Inc., an A+ rated member of the Better Business Bureau of Westmoreland County. Online Stores Inc. is also one of the largest online vendors of flags, flagpoles and flag accessories. The company does offer wholesale of products to qualifying larger customers and has an inventory of over $3 million and over 1 million retail customers as of 2015.

History
The United States Flag Store was founded in January of 2002. This would be the first of the Online Stores Inc. umbrella to establish itself. The United States Flag Store first started in the basement of Co-Owners Kevin and Lisa Hickey. The company would be brought about due to the high demand of American Flags at the time, just months after the events of September 11th, 2001. The company would begin filling this retail niche market wholesaling their flags to both retailers and customers.
Recognition
2021:
• The United States Flag Store was ranked #7 in Best Online Shops in "Collectibles," category by Newsweek
2020:
• The United States Flag Store was ranked #3 in Best Online Shops in "Collectibles," category by Newsweek

Company Representative

Thumbnail of user bigc73
Web D.
Typically does not respond to reviews

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