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Uniqlo has a rating of 1.6 stars from 112 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Uniqlo most frequently mention customer service, return policy, and credit card problems. Uniqlo ranks 4690th among Clothing sites.
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Love the heat tech clothing. The items feel lightweight but keeps you very warm. I appreciate Uniqlo's minimalistic style too. Most items I got were quality - only one has disappointed.
I will never shop there again. But if you are looking for cheap clothing without any customer service and an expensive return policy, Uniqlo is your place.
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I bought a winter jacket WOMEN SEAMLESS DOWN LONG COAT I expected it to be much warmer than it appeared to be. The size fits perfectly though. And also the quality of clips is not that well.
Let me start off by saying that I was an avid customer of UNIQLO since 2010-2011 when they first opened up in NYC. I loved their stores and simplicity. I purchased their Heat-Tech products, their jackets and I love their basics. UNIQLO, despite being such a large company, they fail to adhere to modern customer service practices.
1. They accidentally charged me sales tax for clothes once despite NYC not having sales tax on clothes under. Since it was only a few dollars, I decided to just let it go because customer service wasn't understanding what I was trying to say then when I finally got through to them, they never refunded me the difference. I forgave that since I still liked their clothes.
2. Even though their clothes are decent, they have very inconsistent sizing. I come to realize their jackets (mostly) are ridiculously large. I'm normally a size S and the jacket would be huge. Then I order an XXS, and still too big! Anytime there's a sizing issue, I thought no big deal, I could commute to the store and return.
Well unfortunately, UNIQLO no longer accepts online returns in their stores. They used to. I wanted to save $7 return shipping and some hassle waiting for a refund from a shipped out return. But I went to their store a week ago and they told me they only can do an equal exchange in-store and refunds are no longer an option.
This is honestly such a backwards decision on their part that I will no longer buy from UNIQLO. Not only did I waste $2.75 taking a train to the store, but I wasted so much time for no reason. I was completely infuriated! I gave them 3-stars to be reasonable because the quality of most their products are pretty good, and the prices aren't too high either. But this changed return policy is got me so heated that I'm no longer purchasing from them until they change it back.
I like the quality on Uniqlo, the clothing fabric is pretty good and they offer very unique designs the only thing is that I don't feel too comfortable is with the shipping cost and how much this takes but overall the clothing line is great
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Shop UNIQLO.com for the latest essentials for women, men, kids & babies. Clothing with innovation and real value, engineered to enhance your life every day, all year round. UNIQLO US.
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