Uniform advantage is a great site when I am looking for new scubs. They have a lot of variety of any fit and color you want. The shipping was very fast.
When I first heard about Uniform Advantage through an old co-worker, I immediately checked out their website & was in awe. I LOVE all their different styles of scrubs, & I enjoy wearing comfortable, & active scrub wear. I'm also a HUGE Disney fan & I love how they have different Disney scrub tops to choose from. I've ordered so many Disney scrubs, & the assisted living facility I work at, all of the residents love the colors & characters I wear. Uniform Advantage does NOT disappoint, & I'll always be a loyal customer for buying Disney scrubs, & more!
There are a lot of options on the website and not just for scrubs. Different prints and styles. Ordering is easy. Luckily I have not had to return anything.
Purchased 2 items both items about 2xs two big. Then I had to pay for the returns and pay for me to get the items back. It took over a month. When I called I'm on hold for over 30 minutes. Then they say we will call you back in 1 buisness day. Still dont return untill 2 days
Then its an email. I'm still waiting for my pants over a month robberry
It's always so easy for me to get on uniform advantage and get some cute & high quality scrubs! I have never had a problem as many times as I've used the website. Thank you for being so awesome.
If I could give zero stars, I would. I order scrubs for a fairly large clinic and the last order was missing half the items. Of the items sent, some of them were the incorrect size and item. Been in contact with their customer service rep for over a week now, the first time he told me he would email within 48 hours - a week later still no email. The best he could do for me was refund the missing items, but nothing said about the incorrect items, and a refusal to refund the cost of shipping. He then told me I could have 10% off my next order, when asked how I could claim the 10% I was told that once I had submitted the order and paid for it, I could contact them and they would refund me 10% of what I'd paid.
The sizes usually run big, and are sometimes incorrectly labelled (e.g. Labelled size medium, but the size matches other small size tops of the same product), the colours fade very quickly, and wear through quickly as well. Have had multiple issues with non-existent or incorrect tracking numbers being sent to me with orders. The list goes on. I am honestly fed up with the service, and unhelpful representatives.
Dear Rebecca C.,
Thank you for taking the time to give an honest review. Like you, I am saddened that you have had unpleasant experience with us; what you describe is certainly not how Uniform Advantage endeavors to do business. We seek to delight our customers from the very beginning of each order, and when something is less than perfect, our Customer Service team genuinely strives to promptly make it right. I’m so sorry that this has not been your recent experience.
Without knowing the particulars of your order or your account with us, I am unable say what exactly has occurred in your case and why. However, I would really appreciate the chance to research this, if you will let me, in order to make sure you do get all the correct merchandise and to prevent this from happening again to you or anyone else. Please send me your contact information and order number or account number (if you have it), and I will reach out to you personally.
I am dismayed to hear that you have had wear and sizing issues, as well. You mentioned that you had ordered Butter-Soft scrub tops and pants. Our Butter-Soft brand comprises several collections (original Butter-Soft, Butter-Soft STRETCH, Easy Stretch by Butter-Soft, and MOVEMENT by Butter-Soft), each one with its own price point, sizing, and fabric care needs depending on the styling and mix of fibers used. We would be happy to work with you in finding the line or lines that work best for your specific expectations and needs.
Every garment that we sell (whether it is our own Uniform Advantage brand or not) has its own Size Chart & Fit Guide right on the item page of our website, which is intended to help our valued customers make informed choices on what size to order. Of course, if an item were to be incorrectly labeled—which sounds like what might have happened in your case—following this chart will not be as effective. I apologize if you have received such a garment, and I’d like to correct any mistake. Once again, please contact me so that we can make this right for you.
Lastly, I certainly understand your frustration with the recent shipping times and tracking numbers. Due to the Covid-19 pandemic, the United States Postal Service, UPS, and indeed all carriers experienced unprecedented volumes of shipments last year, especially during the holiday season. Many packages took longer than usual to deliver, and tracking efficacy was also definitely impacted. I am so sorry that you were affected by this.
Your satisfaction truly matters to us, and I look forward to hearing from you soon and having the opportunity to turn your disappointment around.
Sincerely,
Robin Grose
Customer Service Specialist
Ugh I wish I could give this place no starts! I bought shoes for a good price but they run bigger. The worst part is that the heel has holes in it and they send me a patch which doesn't fit and falls off place when I walk. To make things worse their return and exchange policy are ridiculous and is not worth it to do it. DONT BUY ANYTHING FROM THERE!
I have gotten so many compliments on my UA scrubs. They have different designs, and colors compared to the local stores. I finally bought a smaller size and it's still a bit large.
Was very happy with the quality and speed of receiving these tops! Have received compliments from several clients in just the few days I have worn them!
I buy most of my scrubs from UA. There are so many brands and various styles and options. It's like a one stop shop. It's quick and easy to get your shopping done.
I love shopping at uniform advantage online because they have exclusive pieces that no other scrub shop has! They are always so customer friendly when it comes to returns and are so helpful!
Uniform Advantage has a good media marketing. Products, sizes varies and lots of options. The service, processing and shipping needs improvement.
I ordered my scrub uniform July 22nd, >$100 to qualify for free shipping. So expecting arrival would be 7-10 days. Well... product not arrived yet because they did not pack the ordered product until July 27th.
Comparison to different online stores:
QVC and HSN: I ordered nursing shoes July 23rd, same thing with free shipping promo. Both shoes arrived July 26th.
This is with no follow up phone call necessary.
Victoria Secret: I ordered monday July 24th, with the free shipping promo >$100 of product. I received my orders July 27th. Awesome services and reliability.
This are the reliable websites that definitely customers can come back and purchase products and HASSLE FREE! No need to call everyday to follow up regarding your product orders!
I started my first hospital job wearing Butter soft, I was attracted to how SOFT it is! It feels like I'm just wearing my pjs to work (I work nights so it suits perfectly). Now, I wear their Lauderdale scrubs and I'm in love! Great quality and so fashionable. THE GOLD TOUCH IS PERFECT. Love how flexible it is as well and it is uniformed perfectly. Honestly, everyone stole my jogger look and now majority my staff wears the exact ones I wear. I have no complaint about this company and their quality and style is worth it! Thinking of buying another scrub and actually in need for a warm up jacket so I'm currently "window" shopping! - Diamond
I never received my international parcel. They use a very bad reputed courier aramex who delivered to wrong address. No one taking any responsibility which means I lost my money.
NEVER GOING TO PURCHASE ANY MORE
Good afternoon, Sally,
Thank you so much for making a Uniform Advantage purchase. I was quite alarmed and saddened to hear that you have not received your package from us. We take customer satisfaction very seriously, and I’d like to have the opportunity to investigate what happened and how we can resolve the issue. Please send me your contact details and order number or customer account number so that I may start my research and reach out to you directly. At Uniform Advantage we are very committed to doing right by the customer, so I hope to hear from you soon so that I may look into the particulars of your order.
Sincerely,
Robin Grose
Customer Service Specialist
I have been ordering from this company for 15+ years. They are my favorite. I love the variety in scrub choices and the price works with my budget. I highly recommend them.
I ordered 2 pairs of scrubs with embroidered tops on February 3rd, 2021. I kept checking the tracking information and it said BeingProcessed forever. Then, on February 28th I got a text message from Discover saying my card was charged again by Uniform Advantage. I was told my original order would arrive by February 15th and here it is March 1st. I contacted UA today via the chat and was told my order had a processing issue and did not process until yesterday, and now my scrubs won't arrive for another 15-17 days! I started my job on the 8th of February and I still am wearing street clothes because of how much this company sucks. Never ordering from UA again. I am extremely disappointed and the customer service is unacceptable.
Good afternoon, Hannah,
Thank you for shopping with Uniform Advantage. I am saddened that you have experienced such frustration with what looks like is your first order with us. Thank you for bringing it to our attention so that we can directly address these issues.
As I mentioned in an email sent directly to you, we are glad to report that your order was effectively expedited and is now on its way to you.
Please be assured that your card was only charged once for this order. We charge only when the order ships from our warehouse. The activity you saw on your card statement right after your order was first placed and then again on 02/28 was simply an authorization to verify that the funds were available. Once the order shipped and was actually charged, any authorizations still showing automatically fall off the card within a few business days.
It seems that the delay in your order happened after you had requested the originally-ordered embroidery to be slightly modified. As a general rule, we are unable to make changes to an order once it has been placed; in your case, we were able to honor your modification request, but the order was unfortunately delayed as a result.
I do want to offer a sincere apology for our not having kept you adequately apprised of your order status. I can only imagine your frustration with eagerly awaiting garments that you need for a new job but not knowing when they will arrive. Our Customer Service team strives to delight our customers on each and every order, and we’re greatly disappointed when we fall short of that mark.
If you have any additional concerns with this order, please don’t hesitate to contact me directly. Be assured that we genuinely appreciate your business and care about your ultimate satisfaction. Thank you again for your order from Uniform Advantage.
Sincerely,
Robin Grose
Customer Care Specialist
My school is using this company and they have been nothing but grief! Sent me a scrub top with the wrong writing on it, then tried to correct the order and sent me a top three sizes too small... I've been calling and emailing, have spent hours on the phone and still, they have not re-sent the order which was originally placed in May! It's now the end of August and my class starts this week! STAY AWAY FROM THIS COMPANY!
Hello Corrie! We value your feedback and we would like to make this right. Sitejabber is a new site for us, and we are just getting to know the system. Please email us at custserv@uniformadvantage.com and include your email address & name associated with the order.
Sales can be hit or miss when trying to find a size and sometimes the sizes run a little small. But the scrubs I do find are of really good quality. I have been a customer for about 8 years.
I love all the uniforms I have ordered. I ordered twice. 4 tops and 3 pants first time then 4 pants and 3 tops. I love them all. Took about a week for the ordered to ship. They all fit perfectly. Not all my tops aren't stretchy some are regular fabric. I had help from the customer service who helped me buy the correct pant legnth. Which for me has always been a problem. I do private duty CNA work about 80 hours a week. I love my uniforms. It was recommended to me and I will and have recommended this company to my health care friends.
I ordered two sets of scrubs and despite putting in my right address it got switched twice- once without an apartment number to UPS and then a completely different address to USPS somehow. It was marked not deliverable and would be sent back to their headquarters. After talking with someone they said I should figure it out with UPS or USPS. 7 or more calls later I got the address corrected but then got a call saying it was actually sent back. Then 5 days later it arrived making it nearly 2 weeks to get my package after I paid for shipping. If shipping and customer service is this unhelpful- I fixed it myself with no support from UA- shipping should be free. There was also very little detail on difference between petite / short and regular so my scrubs are too big. The material also isn't ve stretchy, which is important for me. I've sent it back but I still have to pay AGAIN for shipment back. Worst costumer service experience- paying for bad service and zero help. Don't shop here, stick to Amazon, an actual store or any other company.
Dear Julia S.,
Thank you for having shopped with Uniform Advantage. I’m so sorry there were multiple shipping issues with your order, and that we were at first not able to effectively assist you when you called. What you describe is certainly not how Uniform Advantage endeavors to do business. We seek to delight our customers from the very beginning of each order, and when something is less than perfect, our Customer Service team genuinely strives to promptly make it right. I’m so sorry that this has not been your recent experience.
Without knowing the particulars of your order or your account with us, I cannot know exactly what occurred in your case and why. However, I would love to have the chance to follow up on this, if you will let me, to make sure you do get the exchange merchandise you need and to prevent something similar from happening again. Please send me your contact information and order number or account number (if you have it), and I will reach out to you personally.
I was dismayed to hear that you have had fabric and sizing issues, as well. It certainly isn’t easy to purchase online clothes that one is not already familiar with. You do not mention if you ordered from one of our own Uniform Advantage lines or from one of the other national brands that we carry. Each brand and each line employs a different fabric blend, and that is what will determine the stretchiness of the items. For example, our own Butter-Soft brand comprises several collections (original Butter-Soft, Butter-Soft STRETCH, Easy Stretch by Butter-Soft, and MOVEMENT by Butter-Soft), each one with its own price point, sizing, mix of fibers, and “stretchiness factor.” We would be happy to work with you in finding the line or lines that work best for your specific needs.
I apologize if the differences in sizing seemed unclear. Items marked “Petite,” “Short,” or “Tall” have the same fit as the “Regular” option; the only difference is in the length of the garment. Every garment that we sell (whether it is our own Uniform Advantage brand or not) has its own Size Chart & Fit Guide right on the item page of our website. The chart is intended to help our valued customers make informed choices on what size to order; it details the body measurements each style is made for and gives the inseam length of pants.
Our shipping charges can vary depending on the total dollar amount of the order; our current promotion consists of a flat $7.99 shipping fee on orders up to $129, or free shipping on orders that total more than that. An exchange order going back to you carries no shipping charge; we cover that cost.
We do strive to keep returns and exchanges as simple and hassle-free as possible. The return shipping label included with your order is prepaid, so UPS will not charge you when you drop the package off, but when we receive your returns we will generally deduct $8.99 from your exchange value to cover the cost of that return shipping label. The use of this convenient label is always optional, though we recommend it since it is insured and trackable (which could be important if your package should go astray on its way back to us). However, Uniform Advantage is happy to process returns that reach us by any carrier, if you choose to not use the label provided. Of course, given the difficulties you’ve had with this order, we’d be happy to waive (or refund) that return shipping fee altogether.
Thank you again for your purchase from Uniform Advantage. Your satisfaction truly matters to us, and I look forward to hearing from you soon and having the opportunity to turn your disappointing experience around.
Sincerely,
Robin Grose
Customer Service Specialist
Overview
UniformAdvantage has a rating of 2.8 stars from 631 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with UniformAdvantage most frequently mention customer service, return shipping and scrub pants. UniformAdvantage ranks 2nd among Uniforms sites.
Since its inception in 1985, Uniform Advantage has grown from having a single South Florida Uniform store to operating 30 Scrubs stores in key cities across the U.S.
In 1994, our company began manufacturing its own line of scrubs called UA Scrubs®. Since then, we have continued to upgrade our UA Scrubs® line to several more unique medical uniform brands to cater to each of our customer's needs and preferences. The UA Scrubs®, Happy Scrubs® and Butter Soft Scrubs® brands have become "standards" for medical uniforms & nursing uniforms.
Since adding a medical scrubs catalog in 1995 and a website in 1997, we continue to provide our style, quality and customer satisfaction to a progressively larger market both nationally and, more recently, globally. In the competitive world of medical uniforms, our name is synonymous with fine quality combined with favorable pricing in both our retail business ventures and web-based platform. No matter what your industry, Uniform Advantage provides quality made uniforms at a competitively lower price. In addition, you will receive the customer care and easy purchasing you need in order to maximize your uniform wardrobe and look your professional best.
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Hello Ethel! We are sorry to hear that you experienced delays with your return. Did you ever receive your pants? If you are able to provide your order number we would be happy to look into this for you.