UNice Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality of products, particularly wigs, and the effectiveness of the user-friendly website and app. Many reviews highlight the helpfulness and responsiveness of customer service, especially in resolving issues related to orders and shipping. However, concerns about shipping delays and inconsistent communication have been noted, with some customers expressing frustration over unresponsive support during critical times. Overall, while the product quality fosters loyalty, improvements in shipping practices and customer support responsiveness could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I absolutely love their customer service they always accommodate my needs & requests. I will always be a Unice girlie
Amazing website and app. The app really takes it to another level. You get bombarded with a lot of deals and savings so beware, you'll be tempted to make a few purchases.
Shipping was straightforward and I overall loved the experience. I will be a loyal customer.
It didn't look much like the models, and the bangs don't have much hair, and it is shedding. The wig cap is small for my head.
My shopping experience was good! I like that coupons are available!
Hi, Donna, we are so sorry for that you don’t like the free gift, but please let us know what you don’t want for the free gift before shipped out. So we can remove it and put other random gift, like the robe we sent you. And we indeed thanks for your liking about our brand in the first place. And our specialized service customer will contact you to help you to fix the problem asap. If you need anything else, pls contact us freely.
Sincerely,
The UNice Hair Team
Quick and easy! I had a great experience because the wig is exactly what was advertised
The unit arrived in perfect condition. Communication with CSR was great very responsive. The color is amazing and the hair texture is so soft with no shedding or tangles.
So far so good.! I'll have a better review once I recieved my item and have no issues and as long as my information is safe using this process.
It was easy to search for what I was looking for but my overall experience will be decided on when I receive my item then I will change my star rating
OMG! This 13×4 pre everything is everything as described. I am in love with my wig. As soon as I put it on I was shocked, it looks amazing, feels amazing and so comfortable. I highly recommended you to family and friends. Thank you for my happy experience 😊
I ordered hair and made sure to contact you straight away. It has been 6 days and costumer service is completely ignoring me. No update on my order and no shipping confirmation the hair is still "processing"
". Its impossible to reach you on
Email, chat, whatsapp as they are advocating open 24/7.
PLEASE ANSWER YOUR COSTUMER! I need this hair shipped ASAP. I am so sad and thought I would get this hair this week :(( ((( this service is so deeply dissapointing and when they do answer they send one reply and then disappear again! Do not order this is the worst experience i have ever had with a hair company! Also their live chat is fake and does not work. No one is working there they just give ju fake hope but no one is replying.
Hi, Melanie, we are so sorry for the late reply, because it is our New Year holidays and there is time difference, so we haven’t get chance to reply your message. And the reason why we haven’t shipped out is the address problem. But we have received your reply and confirm from email. Your bundles will be shipped out soon. Our specialized service customer will offer update to you soon asap. And if you need anything else, pls contact us freely, then we will help you out asap. And because what we pursue all the time is our customer’s satisfaction. Pls trust that we never want to upset you in any way!
Sincerely,
The UNice Hair Team
I was genuinely disappointed after paying for the express shipping and it wasn't processed according to shipping polices. The wig came after I left the city and had to stop at Unice store in Inglewood to buy a wig because I couldn't spend Valentine Day weekend alone. Sorry this comment won't make the size of clientele change but I pray it changes the way shipping practices of the county.
Hi, Precious, we are so sorry for the inconvenience we made to you, but please trust that we never meant to delay anything. And we indeed thanks for your liking about our brand in the first place. And our specialized service customer will contact you to help you to fix the problem asap. If you need anything else, pls contact us freely.
Sincerely,
The UNice Hair Team
Great navigation and love the choices
Love shopping with this company,great hair,came right on time and liked gifts.
I love a site that's easy to use. Checkout was simple. Good job.
The site i'm not happy with the site pushing to get the app. I did not find this site via app. I want to just make an order. Receive updates on the order by way of email period I would make purchases again because the merchandise is good.but payment route not user friendly.
Wigs looks exactly like the pictures. Great quality for cheap prices and fast shipping. I love shopping here and will be my go to from now on.
Confusing at times as I wanted to pay using afterpay but option did come up when I tried to pay.
Item arrived in good condition. 95% happy with purchase. I was looking essentially for a hair that I didn't have to do anything to. Colour at the atea with part and hairline was a bit off. Had to colour it myself with makeup. Messed up the entire thing😒
Loved it. She replaced my old bang wig and so far it's everything I wanted. I wish faster shipping was an option though. 3-5 days + processing just isn't realistic for me all the time.
The website has some gorgeous Wigs, unfortunately they hadn't got the wig I wanted so I had a full refund, fast & great customer service, I would recommend this company.
I just love UNice customer service. They're extremely helpful and friendly. When it comes responding back to a customer, they're on it. I've never had a bad experience UNice customer service reps. The quality of their hair is fantastic. I've ordered from them multiple times. UNice products and customers is never a let down. I highly recommend ordering from them.
Procedure facile, puis les articles sont de qualités.
Le service de livraison est impaccable, les messages de mise à jours sont envoyés
As for me, l was a little confused at first, on how to order what l wanted.
From the business
UNice is specialized in premium quality 100% human hair wigs, weaves and extensions, etc, and all products are manufactured in-house. Our target customers are mainly African American women in North American area.
We believe perfect hair is a reflection of confidence. Confidence makes you feel empowered; it is part of how you express yourself. Because UNice understands how you wear your hair, we provide the most comprehensive options to suit your style, whether for a girl’s night out or a professional meeting. You CAN NOT BE DEFINED and should not be limited.
Works of art are what we create. We devote significant resources to technological innovation and product development to meet your evolving needs. Our hair is fuller and lasts longer, groomed using industry-leading methods to produce the best natural look and feel. Our HD lace cap uses only Swiss lace, hand-sewn with minimum knots, offering the most comfortable and breathable option on the market.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, Olivia, we are so sorry to hear that, but our cap size for the wig you ordered is average but adjustable. If it doesn’t fit on you, returning for exchange or refund is totally accepted. And we have great returning policy, and our specialized service customer will contact you to help you to return asap. And we indeed thanks for your liking about our brand in the first place. If you need anything else, pls contact us freely.
Sincerely,
The UNice Hair Team