UNice Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality of products, particularly wigs, and the effectiveness of the user-friendly website and app. Many reviews highlight the helpfulness and responsiveness of customer service, especially in resolving issues related to orders and shipping. However, concerns about shipping delays and inconsistent communication have been noted, with some customers expressing frustration over unresponsive support during critical times. Overall, while the product quality fosters loyalty, improvements in shipping practices and customer support responsiveness could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I had a great experience with UNice Hair. The hair is soft, true to length, and very good quality.
Customer service was helpful when I had questions about my package, and they kept me updated.
Shipping took a bit longer, but I'm happy with my order and will definitely buy again!
This is my first wig, so I'm excited to start wearing it! It looks exactly as described and in the video. Great quality
The hair arrived in a lovely pink and clear bag with straps. A free comb/brush combo and a melting band, as well as a wig cap. The wig also came with a band so it's very secure. The most expensive, soft beautiful lace front ever.
Great website, easy to navigate. Very beautiful hair.
Item delivered as described. Great quality and really ready to go. Will definitely buy again. Thank you
Ordered, confirmation and swift delivery.
Good quality wigs 👌 very happy Love them both Thank you 😊
Unice hair was persistent in bring quality hair at amazingly great prices I just had to grab one and I was not disappointed. I will be talking about this on my YouTube channel. Thanks Unice!
The App is easy to use making the buyer experience a good one.
I brought a wig from Unice, they sent the wrong length I have been trying to reach someone from customer service since March 21, not one person has got back to me. No reply at all, terrible customer service. And the fact that they wont acknowledge my email. Is terrible. I have sent over 10 emails back to back. And no answer.
I was trying to get a buy one get one free offer. The site is a little confusing to take advantage of various offers for a first time customer.
Hi, Chou, we are so sorry to hear that, but we checked the conversation history between us, we replied your question within 1hour, so we just wonder is there any technology problem? And we are so sorry that the description gave y ou wrong message, but please trust that we never meant to upset you in any way. And we indeed thanks for your liking about our brand in the first place. And we do feel sorry about this inconvenience we made to you. By the way, our specialized customer service will be here all the time, if you need anything else, pls contact us freely.
Sincerely,
The UNice Hair Team
Your website says by one wig get one free. How? Website doesn't explain how. I also wanted to order extra Pull tab with order there was no options for my wig of choice.
I ordered a wig and glue to be safe. The wig feels so natural and look so good and both items came in very quick.
Fast shipping and quick to ship. Good quality wigs
Disappointed with the order, but not the service. Need to return Item.
Hi, marissa, we are so glad for the liking, and we have great returning policy. Our specialized customer service will contact you asap, so you can return the hair back sooner. And we indeed thanks for your liking about our brand in the first place. If you need anything else, pls contact us freely.
Sincerely,
The UNice Hair Team
Website was easy to navigate and products arrived quick with no hassle. Beautiful hair and quality and easy to wear.
My experience was good... delivered quicker than I expected
Very convenient and I hope I'm finally getting top quality and I will shop more 😀
The wig is just like the picture and description. The lace is realistic scalp. You can't tell me that this is not my hair.
I love the wig. It looks and feels natural. The only issue I have is I bought it too short. I wish I got the 18 inch.
Product came in a few days very well packaged. Unfortunately my wig was too dark and I had to return it and the return process is not very easy.
Hi, Irene, we are so glad for the liking, and sorry for the pop ups on website. We’re really thanks for your feedback. And we indeed thanks for your liking about our brand in the first place. About the returning, we have processed for you, and we will keep our eyes on the returned package. Once we get update, our specialized customer service will let you know immediately. If you need anything else, pls contact us freely.
Sincerely,
The UNice Hair Team
There's too many pop ups even while entering vital information.
I love love love the quality of UNice wigs. I wore my new unit yesterday and received so many compliments.
The website was glitching but I was able to get through my purchase.
Gets the orders on time good quality love the hair. It can be washed and colored
Looking for short human hair for summer
Although I purchased a different colour, I was opted to change it due to concerns that it wasn't no time frame of when it would be delivered. However, I decided to get a different colour (black) specifically because the colour I requested was not achievable. I received the hair today and love the length, but I'm concerned if it's actually virgin hair. It feels synthetic, but I'll have a test done to see if I can flat iron it. I guess I can see the hair feels nice, but as a new client, I'm not sure if I'll purchase again because it wasn't the hair I originally ordered, and that alone gave me a red flag. I'll do another review once I wear the hair.
I'm looking forward to styling my new wig. Great quality. Delivery was fast.
Quality products and customer service is great! I've purchased from them multiple times and have always been satisfied.
From the business
UNice is specialized in premium quality 100% human hair wigs, weaves and extensions, etc, and all products are manufactured in-house. Our target customers are mainly African American women in North American area.
We believe perfect hair is a reflection of confidence. Confidence makes you feel empowered; it is part of how you express yourself. Because UNice understands how you wear your hair, we provide the most comprehensive options to suit your style, whether for a girl’s night out or a professional meeting. You CAN NOT BE DEFINED and should not be limited.
Works of art are what we create. We devote significant resources to technological innovation and product development to meet your evolving needs. Our hair is fuller and lasts longer, groomed using industry-leading methods to produce the best natural look and feel. Our HD lace cap uses only Swiss lace, hand-sewn with minimum knots, offering the most comfortable and breathable option on the market.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, Carla, we are so sorry for the the late reply because of time difference and massive messages there waiting to be replied, but please trust that we never meant to ignore your messages. And we can promise what we sent you is 20inches loose wave wig, which is exactly same with what you ordered. And we indeed thanks for choosing our brand and we do feel sorry that the wig’s length didn’t meet your expectation, which we didn’t expect. However, we do have great returning policy, returning for exchange or refund is totally accepted if our customer don’t like the hair. Our specialized service customer will contact you asap, then we will help you to return if you want. And if you need anything else, pls contact us freely.
Sincerely,
The UNice Hair Team