Ultfone

Purchased a product and it didn't work after device running continually for more than 3 WEEKS.
They refused to refund and take NO responsibility. 30days money-back guarantee is a big LIE.

DO NOT BUY ANYTHING FROM ULTFONE. As they will not honor their refund policy. I bought THREE PRODUCT as my phone was locked and via the website they said the code will be delivered in TWO hours but it wasn't delivered until 51th HOUR. The refund policy clearly stated to reach out to them after 24 hours and expect a reply within 24 hours (which they haven't). So after I resolve my issue by going to the Apple store, they said since I used other means and their product is functioning, that I am not eligible for a full refund when the refund policy states that IF the product isn't delivered in 24 hours and I dont get a response from support within 24 hours, AS LONG AS I DONT NEED it, I will be eligible. This is the first time I had to deal with a support like that as they also require me to FILE separate ticket for each product. So I will NEVER purchase anything from them. Feel free to message me so I can send you a copy of what the support say as this issue is ongoing since JULY so it has been a MONTH as they said 30 day money back guarantee, if anyone has this issue, please let me know as well.

The software did not do as advertised and they force you onto a subscription model. When trying to get a refund with their advertised "30 day money back guarantee" their excuse is "It is difficult to determine whether the problem you encounter is caused by our software, your devices, personal operation or other reasons, so it is difficult to make a refund."

Seeing as how iTunes does the same things this software does. There does not appear to be ANY reason to ever use this software.

Accidently deleted every text message on my phone instead of 1 thread. Immediately purchased UltFone Android Recovery and followed the proper steps and scanned my phone. Absolutely nothing was recovered or detected. Zero messages. Wasted my money.

I am Ultfone's Customer from past few years and I love the great products that comes. I always had ipad issues and ultfone solved them in minutes. My ipad was corrupted and in fee mins it installed new firmware making it like brand new ipad while apple asked me $150 to fix and in $46 software my issue resolved. Its a life savor

The location changer id amazing. I can change my location instantly or i can make my location act like im walking or driving i can have it stop at different locations i can pause the app while its saying im driving and keep me at whatever location it was saying i was at if you have a mac you can connect through wifi this app is a life changer if you have crazy parents or bf/gf you will love it you can change the location of up to 5 devices at a time with the $9.99 windows subscription

The software did not fix the problem on my phone despite repeated attempts and following instructions received through email. Asking for money back under guarantee is like getting your teeth pulled and asking you through various hoops of providing evidence from the registry. Spent considerable time to provide this despite the complicated process of retrieving this information which did not meet their requirements. Since I had uninstalled the software in frustration I had no access to this information. My refund request was declined and a futile gesture of giving other free software on their site was made. Fat load of good this other software would have done for me when this software did not do the job. Beware the money back is only a marketing ploy. Do not expect to see your money back if the software does not work.

I purchased a product thinking that it did a certain function. After one use I found out that I bought the wrong one. With some time trough email. I was informed I could switch to the program I needed. I am satisfied with the out come and fairly quick responses.

The cheap price ain't worth it. The amount this phone has glitched, froze, bugged out or just crashed by itself has simply give me enough hemorrhoids to last a life time. Don't cheap out, just buy a new iPhone or galaxy, anything is better than this phone made from the scrap parts of a Honda Civic 2001. Just this review was a pain to write on this phone

Very nice, I was able to restore my entire data, and it was easy to use, you can retrieve files, photos, required documents and WhatsApp conversations

Customer service helped me to refund back my money after there is a issue with my phone on WhatsApp transfer. Thanks.

Outstanding customer service with excellent communication and efficiency. The application is incredibly practical and user-friendly.

Very good customer service, they solve all your problems and an excellent tool to solve problems that may arise with your phone 100% recommended

Nice app for location change on ios,user friendly app interface and love the patrol mode, customer services is fast and nice,

Very disappointed with the quality of support and customer care. I had purchased the android FRP remover tool in haste to use on a tablet which was being repurposed for my company's use. When prompted to open diagnostics using the "emergency call" option, I was unable to as the device was wifi only, and had no calling capability. I did some brief research to try and figure out how to, but could not find documentation anywhere. I ended up resolving the issue with Samsung and reached out to Ultfone support in an attempt to get a refund on the FRP remover software as I had purchased the software only a couple of hours ago, had not used it once and had no intention of using it further. I've been working in IT for over 2 years I've had much better experiences with refunds from other software companies. In fact I've had much better and simpler experiences with returning items & getting refunds at retailers such as Target. I was told by support that "Our refund principle is to refund product quality problems that have no solution" and that I did not warrant a refund because there was nothing wrong with my product. Although the reason I was not able to use UltFones software was due to the lack of clarity regarding using the software on a tablet.
When I reached out via email, UltFones support was extremely blunt and ultimately unhelpful, it genuinely felt like I was talking to an AI, with the support rep completly ignoring my initial requests and requiring multiple communications. I was impressed with the supposed quality of the product itself (despite never getting past the first step) but the lack of documentation and the level of support given were extremely disappointing. I've had a very bad experience with this company from the lack of clear instructions and clear documentation to the lacklustre support. I would strongly discourage buying anything at all.

Mais uma vez estou muito satisfeito com o programa, ele me ajuda bastante no que se propõe a fazer por isso acho de bom agrado

Gerçekten başarılı bir program her türlü işe yarıyor backup kurtarma olsun yedekten geri getirme olsun başarılı

太強大了 用此程式之後 其他有定位功能的app如谷歌地圖.冰棒等都會同步。太強大了 用此程式之後 其他有定位功能的app如谷歌地圖.冰棒等都會同步，十分好用，超推，gps會跳來跳去的，建議可以去試試更改這程式內的設定，更改更新頻率