Ulta has a rating of 2.4 stars from 569 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Ulta most frequently mention customer service, credit card, and order online problems. Ulta ranks 1202nd among Skin Care sites.
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Absolutely a horrible experience. I ordered my order months ago, two products were missing, and one was broken. I reached out and they said they were going to resend out the broken and missing products. They never did. I reached out yet again, and they finally refunded me for the broken item and the lip glosses that were missing. This is the second time I've had an order completely messed up / broken from Ulta shipping. At this point, I want to delete my account, and I will not ever be shopping at Ulta again after a customer of 20 years. I order from Sephora way more often than Ulta anyways, because of their superior shipping and the ease of their customer service. Ulta has lost a customer for life. This is a horrible experience, and no way to treat your guest especially after they reach out repeatedly to correct your mistakes. Somebody definitely dropped the ball and they could've done more to keep me as a customer Their points system sucks anyways, and there's really no incentive to shop there.
The service is outstanding which is kind of shocking considering the price (it's a lot of money to me but these days I am often made to feel like I'm cheap when I'm just someone with no extra money so this a huge splurge and she didn't treat me like it was no biggie..
I love shopping in their physical stores, my only wish would be that they would work on their pricing especially items such as high end perfumes, which if you search online you can always find 10-20% lower. I'm not sure if they price match but I intend to try next time and find out. The employees who work there are extremely helpful.
I really loved using this service. It is really comfortable and understandable. I ve encountered a few lags during my visits but I guess it happens from time to time
Ulta has a rating of 3.27 stars from 540 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ulta most frequently mention high end, beauty products, and rewards program. Ulta ranks 13th among Skin Care sites.
It's beautiful, looks well made, had no unpleasant odor.
The complainant is towards FedEx. I stayed home to wait for the delivery, they didn't even ring the doorbell and I found out that it was delivered from the email notification. It was a rainy day and the carpet was left at the far end of the porch when it would have been very easy to leave it completely sheltered from the rain. So thumbs down for FedEx.
Luckily the carpet was packed very well, keeping it dry..
I have been shopping through Ulta for years and I have to say I love this company! They always have great specials and promotional offers, their products are satisfactory and I have yet to have an issue with costomer service. Give or take, there are some pricier products but you will have that anywhere, if you are looking to save money and really gain your money's worth, you've come to the right place!
TIP: Join the Ulta Rewards Program for all of the extra perks of being an Ulta fan (;
It as a wide variety if make ups. I personally collects and try make ups for the first time and this site helps me to reach my goals in life, to become a makeup artist.
It's perfectly safe, I've purchased online a few times with no problems! Usually if it's a big company like that, it's fine. The only time you need to second guess a purchase is if it's from a sketchy website based in China.
Love Ulta but it screams lack of corporate support to me!
I have a huge background in corporate sales, product research, and customer service... and shorting your on-floor sales staff is a recipe for disaster. When the customer walks in and there is no one to help them, eventually it will catch up to you. Your floor staff needs to be focusing on helping the customer, not restocking or straightening, because they don't have enough help to do it! Everyone is stretched too thin!
Been getting my manly products from Ulta for months now. From the site to shipment, everything was okay. Delivery was fast. :) Nothing to complain.
I love Ulta! The only reason I took a star off is because there are some high end brands that they just don't carry. Things like Gucci for example. Their rewards/points system is awesome, perhaps better than Sephora's however they don't include samples/free promo items like Sephora either. Their customer service is definitely better than Sephora's and they're much easier to get in touch with. If you're looking for great makeup/haircare- general beauty supplies, I recommend Ulta. If however you're looking for more high end, you're best bet is they brands website or Sephora.
Tip for consumers:
The coupon codes you're sent are usually not very beneficial as they only apply to Ulta's brand not anything else
Products used:
I have purchased quite a bit of cosmetic products, beauty tools, and even hair care.
I got amazing products of Ulta last week. I always use and recommend their products to my close ones. Best thing about them you always get product of your own choice without any trouble.
Ulta has something for everyone. Quality makeup and skin care in a range of pricing, so everyone can afford. They always have specials and I'm never disappointed. Great Customer Service as well.
I like ulta for being an all-in-one kind of marketplace. Every time I need to get a new lip product (yes, I'm obsessed with lipstick) I go on this website. The variety of brands and prices for them are great for me. One thing is a little problem is that when I'm browsing the website I can't stop and often order too much. Overall would really recommend.
I love shopping with Ulta! They always have some sale happening so I wait to buy items once they go on sale and the items always ship really quickly
I enjoy shopping at Ulta.com. I live in Manhattan where the local Ulta is always crowded, has long lines, and frequently runs out of product. I've actually placed a few orders from my phone while in the store. I am always able to find what I need on site without hassle, and to compare products without the overwhelm of the store. It there is something that I want right away I can order online and pick it up in store. Otherwise it arrives in 3 to 5 days, always will free shipping. If I don't like what I purchased online, Ulta lets me return it to the store.
The only downside for Ulta (in store and online) is that the product line selection is somewhat limited. For instance, I went to purchase setting lotion recently and they simply don't carry the product. They also don't carry Brazilian Keratin products.
Tip for consumers:
There is always a coupon available somewhere.
Products used:
Mostly hair products and to a lesser degree, cosmetics.
All beauty products have different variants, maybe this is one product that needs to be tried, and the prices offered are not too expensive
An extremely good product, very essential to me, I recommend this to anyone and everyone and also to your entire family. It's the best you can get.
Rates from this site tend to be heavy for my wallet but I seem not to have a choice. This site has fantastic goodies and even better service. Customer service is well knowledgeable and helpful. Thumbs up
I love buying my makeup kits over here the formula and the quality of the products is way too awesome and these products last for so long, the skin care products are also amazing I truly recommend Ulta
Ulta is providing very good products and I have been shopping at Ulta from the start. I always recommend theri products to my friends and family. Sometimes their delivery services are slow but worth waiting for.
I think that this product is Amazing because I love it!. Life is for funny while I want buy it. Wherever.
Waaooo! So many different brands are available at ultra beauty website. I really liked this site provides high quality cosmetics, skin care, fragrances and so many products at very reasonable cost. Offers some great deals and discounts along with some freebies. Some of amazing beauty tips, tricks and blogs are also included. So i am happy with ultra beauty.
Great and varied selection of merchandise. Comparable prices. The employees are nice and helpful. I enjoy shopping here.
I ordered two fragrances, Tory Burch and Kate Spade. Both have great odor and I love them, but they don't stay for long. I need to refresh it once in two or three hours.
ULTA Beauty offers customers prestige & mass cosmetics, makeup, fragrance, skincare, bath & body, haircare tools & salon. BareMinerals, Smashbox, Murad & more.
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