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Twinklens

Overview

Twinklens has a rating of 4.7 stars from 1,023 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Twinklens most frequently mention customer service, good quality and fast delivery. Twinklens ranks 7th among Contact Lenses sites.

service
44
value
45
shipping
45
returns
31
quality
44
This company does not typically respond to reviews

Instant Feedback

960 reviews
How would you rate Twinklens?
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Washington
1 review
0 helpful votes
Follow David Y.
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Except for the waiting time to get the orders everything was exceptionally great. And Twinklens went beyond their service and satisfaction to help out the customer. There Sclera contact lenses are a perfect fit.

Date of experience: May 29, 2023
California
1 review
0 helpful votes
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Great company
April 20, 2023

I love how affordable these contacts are, fast shipping and great customer services! I'm always getting compliments on these contacts I get and will always recommend them Twinklens not to mention how comfortable the contacts are. I have sensitive eyes and they don't irritate my eyes at all <3!

Date of experience: April 20, 2023
Washington
1 review
0 helpful votes
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Love them!
October 27, 2023

Both pairs of contacts that I ordered look exactly how they are suplosed to, and they are actually very comfortable on the eye. And they are LOW PRICE! Shipping was also slightly faster than scheduled so thats always an added bonus!

Date of experience: October 26, 2023
Wisconsin
1 review
0 helpful votes
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Just like the picture!
August 5, 2024

Great! Just like the picture and the color is so pretty. Can't wait to try them!

Date of experience: July 26, 2024
California
1 review
0 helpful votes
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Beautiful contacts
February 28, 2022

I'm in love the the colors of the contacts that are so natural, their fit which is so comfortable, and the quality which is excellent. To top it off, their customer service is just one of a kind.
I have ordered for the 3rd time, I have even ordered back up contacts, and i will definatly order from you again!

Date of experience: February 28, 2022
New York
1 review
0 helpful votes
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Could not fit in my eye
August 30, 2023

The contacts I chose were simply too big for my eye, so I can't even use them. I'll have to figure out a way to cut them I guess? Shipping wasn't too bad but wasn't necessarily quick either. I wouldn't avoid the company in the future, but not ordering again anytime soon.

Date of experience: July 31, 2023
Montana
1 review
0 helpful votes
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Great place for contacts!
January 19, 2023

I've used this site for a while. The contacts are great quality and are super cheap! It's nice for people who don't have much money but want to get contacts for cosplays and such! I recommend everyone this site! The shipping is super fast and nice!

Date of experience: January 19, 2023
Ohio
1 review
0 helpful votes
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The color and contact itself was wearable and comfortable but I couldn't see through them to actually wear them long enough for my purpose of buying them [Halloween], I ordered them size (0.0). I wouldn't say they are a waste of money but the Blackout Lenses need to be more visual.

Twinklens attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 4, 2023
Tennessee
1 review
0 helpful votes
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Fish eyed
October 7, 2023

The contacts looked great til I put them in, unfortunately they were either too large for my eyes or weighted in correctly, as whenever I put them in they would fish eye in different directions and wouldn't move with my eyes. They were fairly comfortable to wear aside from the fact that I couldn't see since they wouldn't move with my eyes. So unfortunately I am not able to even use them.

Date of experience: September 7, 2023
Texas
1 review
1 helpful vote
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Order never received, shaken down for duty fees.
November 20, 2023

The Twinklens website said I would receive my package on time with expedited shipping. I paid almost $20.00 for expedited shipping. I never received my package. Tracking showed it was stuck in Kentucky and that I had to pay around $25.00 in duties for them to release the shipment. I paid the fee with my credit card. I still don't have my order and nobody seems to care. Avoid this ripoff.

Date of experience: November 13, 2023
Texas
1 review
0 helpful votes
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Satisfied
September 8, 2023

I love my new contact lens I ordered from Twinklens this is my second time ordering from them and I am completely satisfied. I will be ordering again very soon. I give them a 10 +++++ rating. Thank you Twinklens.

Date of experience: September 8, 2023
Florida
1 review
0 helpful votes
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Look great! One contact kept feeling dry
October 22, 2022

Shopping on the website was so easy and made it fun! My contacts when it came in was great until one of the contacts kept getting dry and felt like a small microfiber was in there and was really irritated. I even cleaned it and put it in the other eye and still felt the same. I'm still trying to make it work b/c they still look really good!

Date of experience: October 22, 2022
Canada
1 review
0 helpful votes
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The silky gold one and I was told I'll be shipped a replacement but haven't had any update since

Date of experience: November 10, 2024
Utah
1 review
0 helpful votes
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Very helpful customer service
August 28, 2022

When my lenses first arrived they had a slight warp to them and I couldn't wear them comfortably. I reached out to their customer service and they sent me a replacement pair hassle free and they arrived about a week later.

Date of experience: August 28, 2022
Iowa
1 review
0 helpful votes
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Pleased with the professional efficiency.
September 7, 2022

The time between the placing of my order all the way to the actual receival was done as quickly as possible. I actually was expecting my purchase much later. The tracking info was accurate. I used to order from China because the prices were cheaper. I was VERY surprised to see a US retailer offering the same prices. Products came in packaging that were very obviously sanitary. I found my new contacts supplier!

Date of experience: September 7, 2022
Wyoming
1 review
0 helpful votes
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Good quality
July 29, 2023

I have bought there products a few time now and they definitely have good quality. I enjoy that the contacts i have brought come with case. Especially the scolaras.
Really the only down side I expirance is that tracking is not accurate. But it did show up on the date they suggested.

Date of experience: July 29, 2023
Canada
1 review
0 helpful votes
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Waste of money
November 29, 2023

I ordered contacts for Halloween. Tried them on and I couldn't see. The white contacts did not have a clear area for my pupils. I was not able to wear them for my parry, which was a huge disappointment. Waste of money. I did not have time to look for another pair elsewhere.

Twinklens attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 4, 2023
New York
1 review
0 helpful votes
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Spooooky
September 8, 2022

I got the black sclera lenses. They shipped in this cute box with each lense in a well-sealed vial. They also came with a lense case, soft tipped tweezers, and a little stick with a suction cup on the end of it. Super cool looking. I had a good experience buying from this store!

Date of experience: September 8, 2022
Arizona
1 review
0 helpful votes
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Exactly what I ordered
November 18, 2024

Comfortable to wear. Make sure you get the size right. Nice and thin making them easy to wear

Date of experience: November 8, 2024
California
1 review
0 helpful votes
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Phenomenal!
November 10, 2022

I needed lenses for a Halloween party, and after I discovered that Amazon doesn't sell them (oops! No prime shipping!) I only had days to get the lenses I needed. Fortunately, Twinklens let me choose from their US Warehouse and I actually received the lenses within two days (afternoon of the party, PERFECT!). Thank you Twinklens for being prompt and awesome!

Date of experience: November 10, 2022
Claire S. Twinklens Rep
over a year old

Hey Amanda,

We are so glad that you received your contacts on time, hopefully you had a phenomenal Halloween party!

Yes we stock contact lenses in both Hong Kong and U.S. warehouses and ship per the customer's shipping address and item availability.

- From U.S. Stock: items arrive in between 2 and 5 days at no extra shipping fee when the order totals $16.00 or more;
- From Hong Kong Stock: items arrive in between 10 and 15 days by standard shipping, 3 and 7 days by expedited shipping.

There is a caveat, though: NOT ALL items are available from our U.S. warehouse, when your order contains one or more items ONLY available from our Hong Kong stock, we'll have to ship your entire order from there rather split it into 2 stock-wise packages. For now, you'll have to pick items ONLY from our U.S. collection (https://twinklens.com/collections/stock-us) to ensure free speedy delivery.

As we are syncing the inventory between the 2 warehouses, which will ultimately resolve the issue, we strongly recommend that U.S. customers:
- take the shipping phase into account and time your order placement; or,
- assemble your orders only from https://twinklens.com/collections/stock-us.

Thanks Amanda for leaving us the feedback. We also appreciate the opportunity to explain our shipping policy here.