• TrustedPros

TrustedPros

Overview

TrustedPros has a rating of 1.8 stars from 71 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TrustedPros most frequently mention class action, and personal information problems. TrustedPros ranks 289th among Contractors sites.

  • Service
    17
  • Value
    17
  • Shipping
    9
  • Returns
    11
  • Quality
    14
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
2
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • This site is a one man show and has no employees, just occasional contractors who do fly by night IT work and writing.
  • TrustedPros.ca headed by Mr. Max Sheppard is an unethical and criminal minded company.
How would you rate TrustedPros?
Top Positive Review

“Handyman Rex review”

David A.
6/12/20

They are very experienced and do very excellent work. Would not hesitate to recommend Handyman Rex for any type of home renovation. We have had him complete many projects in our home. The two most recent jobs they have done in photos attached.

Top Critical Review

“A shill for shady contractors.”

Illsa P.
9/19/23

Do not trust this review website. They state, and I quote, "We will never allow businesses to pay for a review alteration, editing, or removal. Published reviews have undergone strict examination to avoid fraudulent/fake review publishing." This is 100% false. I posted a review of a window installation on August 8th. I put together 3 zip files containing the full conversations between myself and the contactor, the finisher, and a tiler. As well as photographs with times stamps to back up my claims. I provided pictures of my e-transfers, as well as the contract. But TrustedPros just kept demanding more evidence, which was located in the zip files I provided. And good luck trying to contact a real human to talk to and no one will ever call you back. I would like to point out that I sent the exact same information was sent to HomeStars and Bark and my review was posted after the information I sent was reviewed. In fact the contactor was removed from Bark all together due to his unprofessional behavior and misuse of their platform. I do not trust any reviews posted on this website, and neither should you. I would recommend finding real reviews on Bark or HomeStars. This website is just a shill for shady contactors.

Reviews (71)

Rating

Timeframe

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Reviews that mention popular keywords

contractors (19) max sheppard (3)
Thumbnail of user davida2106
1 review
1 helpful vote
June 12th, 2020

They are very experienced and do very excellent work. Would not hesitate to recommend Handyman Rex for any type of home renovation. We have had him complete many projects in our home. The two most recent jobs they have done in photos attached.

Thumbnail of user robf113
1 review
0 helpful votes
April 1st, 2020

I had a basement bathroom put in my bungalow completed by Westmount Craftsmen. They were very timely and professional, the end result was exactly what I wanted. I will use them for any future projects and would highly recommend them to anybody.
5/5

Thumbnail of user abdulr148
1 review
1 helpful vote
January 24th, 2021

Wonderful Team & highly trusted & very professional & hardworking guy s & on Time

Thank you
Once again

Service
Value
Shipping
Returns
Quality
Thumbnail of user helena140
1 review
0 helpful votes
November 1st, 2019

We needed to replace the roof on our double triplex in 2005. We live in the Plateau. The company North American Roofing was recommended to us by a neighbour who had used them for his own triplex on Hutchison Street. My siblings and l were very pleased with the workmanship, quality of materials and the overall professionalism of the employees and staff of North American Roofing. This year we had our roof inspected and it's in great shape after 14 years. Other neighbours also used this company on our street after how pleased we were. I would recommend them to anyone who needs roof renovations or a new roof.

Thumbnail of user simarc
1 review
1 helpful vote
February 8th, 2018

Im very pleased to give Trustedpros 5 star rating. I think it's a great site to find contractors. Earlier, this year I posted a job regarding my unfinished basement. I've received a lot of excellent responses and got new ideas from contractors regarding the best use of the space.
I was able to screen the contractors from the reviews and pictures of their work posted on the site which turned out really helpful. I think this company is a great platform connecting contractors with homeowners. Will be recommending to friends and family.

Thumbnail of user samp179
1 review
0 helpful votes
April 20th, 2019

Prompt and reliable service, needed a window air conditioner installed. Paul came to do the installation, very polite and professional, did the job and I am satisfied with the service.

Thumbnail of user mikeh358
1 review
0 helpful votes
October 5th, 2017

M2R Enterprises has been with TrusterPros since 2005. We have never had a bad experience. With the leads they provide our business has grown significantly in every year of our association with them. We encourage all our clients to write reviews for us and submit them to this site where they are vetted to ensure they are genuine. We feel confident saying that TrustedPros is doing a great job ensuring reputable contractors are promoted to homeowners.

Thumbnail of user dkconquestc
1 review
1 helpful vote
August 22nd, 2017

We are a General Contracting company and have been with Trusted Pros since the very beginning (Handy Canadian!). The thought has never crossed our minds to switch to a different site as Trusted Pros has always treated us very well. Their service is always prompt and professional and the site is very easy to use. Thank you Trusted Pros for all your hard work on keeping this site going!

All the best,
The DK Conquest Construction team

Thumbnail of user samuels81
1 review
0 helpful votes
November 30th, 2017

I hired 3 different contractors through TrustedPros and have had success with all of them. One project was over $30,000. I had to call in to customer support at one point, regarding my password, and the young lady that answered was very friendly and helpful. I am more than happy to recommend this business to other homeowners like myself.

Thumbnail of user suzannek29
1 review
0 helpful votes
October 5th, 2017

TrustedPros provides our electrical contracting company a valuable service. It connects us with amazing customers that we are privileged to serve. We appreciate TrustedPros efforts to give customer and contractor an online platform for honest dialogue. We also appreciate their ongoing efforts to protect the best interest of the customer and the contractor. The information they post online for customers is good for example, check out the Electrical Safety Authority info for Ontario that TrustedPros has for on their website; in this posting, TrustedPros hi-lights the necessity for taking out electrical permits and hiring a licensed electrician.

In the past, TrustedPros has helped us ensure that any of our customers who wish to post a review are able to so. From what we have observed, TrustedPros strives to make it difficult for contractors who are not reputable or legally operating to successfully attract customers or subscribe on their site. They prompt our company to keep up to date licensing, insurance qualifications and warrantee information on our TrustedPros page. On an annual basis, they rate the performance of each contracting company based on this criteria in addition to posted customer reviews and any attempts a contracting company may need to take to resolve a customer concern.

As with any online advertising, TrustedPros must continually make the hard judgement about who they will represent; I applaud them for their efforts and encourage them to continue working toward weeding out those contractors that take advantage of customers and negatively paint reputable honest contractors.

We have been subscribing to TrustedPros for several years and at present, plan to continue. We feel the service TrustedPros provides is worth the cost we pay for the subscription. Thank you from Kirsch Electric Contracting Inc. to all the staff who work at TrustedPros. We appreciate your partnership.

Tip for consumers:
In closing, we leave customers and contractors a piece of advice in this review – that advice is to use TrustedPros as one of several sources to learn about each other prior to forming a formal partnership. Interview each other. We encourage customers to feel free to ask contractors for supporting documentation of licensing, insurance and references. Also, make sure you have a firm agreement on the terms of your partnership and understand what warranty services are provided by the contractor

Service
Value
Quality
Thumbnail of user stefank26
1 review
1 helpful vote
May 14th, 2017

I am with Trusted Pros for years and I am very happy about their customer service. My questions are always answered within 24 hours. The big thing is to get jobs and through the information my clients find in the TP's page people come directly to us, this means they are always potential customers with serious job offers. A very big portion of jobs we do is related to the TP's website/ our customer reviews/ pictures.
Thanks very much to the TrustedPros Team.

Thumbnail of user romanh17
1 review
0 helpful votes
August 3rd, 2017

This useful site enabled me to overcome the frustration of unsuccessful searches for people to do a simple job of bathroom shower rebuilld. The first day of posting the job details I had over a dozen contacts from contractors. Folllowing my experience, I would highly recommend that anyone needing work done around the house should begin their search for a contractor here, and not waste their time searching through other sites.

Thumbnail of user mikem563
1 review
0 helpful votes
October 7th, 2017

My company has used trustedpros for 7 years now and because of this my company has grown more than ever. I have received the Best of Trusted Pros badges 4 times which gives my company a strong online support and confident.

Trustedpros provide exclusive best, honest, reliable lead-generation service that helps both home owners and contractors to reach their goals.

Both home owners and contractors are quite confident working with Trustedpros, as they are really away professional and transparent than any other companies offering the same service in the local market.

TrustedPros is doing their best to protect homeowners and consumers from scams, frauds, and bad contractors in professional and honest manner

I am really happy working with them and its a great opportunity for the Canadian construction industry to have such company offering such great, honest and reliable service.

Mike Messiha

M & D Builders

Service
Value
Shipping
Returns
Quality
Thumbnail of user brianh247
1 review
0 helpful votes
October 10th, 2017

My experience with Trusted Pros has been excellent. We have been members of Trusted Pros since 2010. Clients tell us that they have confidence in using Trusted Pros to find honest and qualified contractors. Over the years we have completed many projects secured through this site and have provided complete satisfaction for our clients. We are pleased that we can work with a company that sets such high standards for the contractors who advertise on their site. Our experience has been that Trusted Pros strives to maintain a high standard of transparency and quality workmanship among their contractors (ethics that promotes trust across a wide online community). I am pleased that my customers have the opportunity to review and rate my work publicly. This rating system is one reason my company has continued to grow. I look forward to continue to work with Trusted Pros.

Brian
Cedarland Inc. Construction

Thumbnail of user joec199
1 review
0 helpful votes
March 16th, 2017

This is Joe from Do It All Contracting in St. Albert, AB. I have been a member of Trusted Pros for many years. They are different than many other contracting websites who charge a large amount of money for no return on investment.
On other paid sites, the larger the budget, the more you are advertised so the small companies who care about people/clients are left behind. The bigger budget shows that you are on the first page but not for the job the company does or the clients that they have done work for in the past, but for the amount of money they pay.
With Trusted pros, you pay your annual dues to become and remain a member, but it's past clients who allow you to become a trusted member. This of course takes years to develop, and become a Trusted Pro, so no amount of money is going to get you to the top, only your reputation will do that. Believe me, it takes years to develop this.
Since becoming a member, I believe Trusted Pros has not only helped grow businesses that follow through on their promises to clients, but have helped weed out the shoddy contracting businesses that don't care about others and ruin the reputation of well liked, and trusted contractors out there.
Thanks Trusted Pros! I look forward to many more years of being a trusted member.
Sincerely, Joe - Do It All Contracting Ltd.

Thumbnail of user christianp42
1 review
0 helpful votes
December 11th, 2017

I have been a member of Trusted Pros since 2013, and it has proven to be an invaluable tool to help promote and develop my business.
The exposure received by far exceeds any other means of promotion that I have tried, to the point where Trusted Pros has become my sole method of advertising.
The business I derive from it, along with client referrals have enabled me to expand and develop my business by 100%.

I am now in the fortunate position of being able to be very selective of the contracts I take on. This allows me to do the best work possible and to offer excellent service to my customers. Happy customers are eager to leave great reviews on my page, which in turn, garners me more business.
The review system is reliable and verified and gives homeowners the tools they need to make the right choice when selecting a contractor.

Trusted Pros has demonstrated to me on a few occasions that they are a dedicated and objective team, which takes to heart the interest of both contractor and homeowner.
Being associated with a company which operates with such integrity, transparency and faireness provides me with a sense of pride.

As a member of Trusted Pros, I couldn't be happier and I highly recommend them to contractors and homeowners alike.

Christian Peters
PETERS DEVELOPMENT

Thumbnail of user valeriei3
1 review
2 helpful votes
January 9th, 2017

I have dealt with MAID OF ALL WORK since 1995 when they began their business and over these years have recommended them to many of my friends and colleagues who have all been grateful to have found them! I recently had an emergency situation which required immediate and urgent cleanup services. When I called MAID OF ALL WORK, within hours, a team was dispatched to my home to evaluate and begin the cleanup. The employees were efficient, thorough, helpful and courteous. When they were finished, the place looked better than it had ever looked.

MAID OF ALL WORK were a pleasure to deal with and I would give them the highest rating.

Valerie Irwin, Business Owner, Burlington, Ontario

Service
Value
Thumbnail of user olgaj1
1 review
0 helpful votes
December 19th, 2014

Hello TrustedPros team, I just wanted to give you my feedback about your site. I "relocated" here from one of your competitors because you provide an easier way to reach the contractors. I like the feature that people can bid on my job, that contractors respond to questions posted by homeowners and give quite elaborate advice. I even dragged one of the contractors on your website when he was at my home. He is a plumber from A to Z plumbing & Drain, he did several good jobs for me in the past. Once he was in my home to fix my next pluming issue, and I refused to let him leave until he creates a profile on TrustedPros :) I have hired several people from your website and was quite impressed by their professional and customer service skills. Thanks a lot.

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Company Representative

Thumbnail of user maxs55
Max S.

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