TruliaReviews 160

Trulia claim that they use some algorithm to arrange the photos in their ad. The algorithm is hugely flawed because their claim that they will choose the Kitchen or Living room as their main photo. Yet, they moronically put the toilet in the primary photo. Furthermore, they claim that they can't manually over-ride it. Below is all the details.
"
Thank you for your reply. Since we are unable to change the order of the photos on Trulia, I have gone ahead and removed the listing from Trulia per your request. Please allow 24 hours for this change to update, and I am very sorry again for the inconvenience.

If you need further assistance, please let me know.
For additional support please feel free to reply to this email or visit either of the pages below:
Help Center: https://support.trulia.com/hc/en-us
Contact Us page: http://www.trulia.com/help/ask/
Thank you for using Trulia,
Dana
Consumer Care
"

Trulia's algorithm claiming putting Kitchen and Living room photo as primary. Instead, it put a toilet photo as the primary. I alerted Trulia. These flawed programmers claim that there's nothing they can do. RIDICULOUS!

I have been in IT for 40 years. This bunch of Trulia programmers truly put the programmers/software engineers to disgrace. There's always a way to manually over right the stupid algorithm. Imagine if a programmer programs software that's no over-ride? We could have had a nuclear war long time ago.

Trulia doesn't even deserve a 1 star. If there's a negative star, it truly deserve it.

RIDICULOUS COMMERCE WEBSITE! DON'T TRUST IT TO DO ANYTHING RIGHT!

In looking to buy a house in or near Marathon, Florida, I have used Trulia, Zillow, and Realtor. Each has weaknesses and good points, but by far the weakest and most frustrating was Trulia.
My major complaint has been the alert algorithm. As a potential buyer, I wanted to know when a property that met my criteria was newly listed, and there's the rub with Trulia. If the alert said "Trulia Suggests: 1 New Home near Marathon", more often than not it was not what I call near. To me, near means the target city in or within fifteen or twenty minutes away. Trulia does not define "near" the same way. I am constantly getting alerts on homes forty minutes to an hour away, mainly in Key West, Key Largo, Tavernier, and Islamorada. The topper is getting alerts on homes in Lighthouse Point, Florida, 159 miles away. Not just once, but often. That is not near.
My search criteria were for single-family homes with asking prices between $800,000 and $2,500,000, yet I constantly got alerts on raw land, condos, duplexes, and businesses, as well as homes at $300,000 and at $11,000,000.
Trulia reports when homes are sold, and the prices they show are ludicrously wrong. A friendly realtor gave me a guest pass to MLS which lists the actual selling price. One home Trulia reported selling for $800,000 actually sold for $2,400,000.
The Trulia iPad app gives new meaning to the term glacial, and when it finally boots up.
A significant percentage of Trulia listings are just plain in error. They showed a picture of a Marathon home that was actually in Tavernier, another of a home that had not yet been built. The term "new listing" means nothing to Trulia, which routinely sends out alerts on a "new listing" that has been on the market for a year.
Zillow recently bought Trulia, but they haven't changed anything noticeable. They should fix their own search algorithm and then fix Trulia's.
Several months ago, I sent a letter to Trulia explaining the ineffectiveness and errors of their search algorithm (I was a software developer for many years and understood the flaws of the algorithm). I suggested ways to fix it, but Trulia never replied nor obviously tweaked the algorithm to improve it.
It is too bad, for Trulia could help the prospective buyer informed. I hope they fix it.

We have a real estate company and have been dealing with Trulia for over a year. We keep trying to get info regarding our agreement and do not get a response just someone saying that they couldn't help us but yet they keep charging $299 monthly... We have sent multiple e-mails and logged no telling how many hours on the phone and all they want to do is send us to someone else who ends up just trying to scam us out of more money... We are now having to put a block on our credit card just to stop this... Hopefully they call after that. We will see. This company is a Joke...

I've been trying for YEARS to get the GROSSLY INACURATE information changed on the home I grew-up in during the 1950s and 1960s, which is the same home my mother resided in until her death in August 1996.

The property is located at: 966 Castle Street, San Leandro (Alameda County) CA *******. And it was a track home built in 1952.

The home is a little over 1,600 square feet. Trulia has it listed as having TWO bedrooms and FIVE FULL BATHROOMS. Track homes back then in OUR neighborhood weren't built with having FIVE bathrooms, and it doesn't even make any logical sense that a "2 bedroom" house would even have 5 bathrooms to begin with, And in a 1,600-ish square foot house, it wouldn't be able to accommodate 5 full bathrooms!

This property has THREE bedrooms, ONE full bathroom, and another bathroom which has only a toilet with a small sink.

I've been trying for a countless number of years to get this information changed, and the only thing I've received is lip service, to wit: "We'll check into this and make the necessary changes if we find that you're providing us with accurate information." That's it!

Trulia is NOT reputable company and cannot be trusted to provide accurate information.

GO ELSEWHERE!

Does anyone actually work here? I'm a marketing Director for a Real Estate Company. Our account is populating incorrectly from Postlets onto Trulia. I have emailed Trulia's "customer service" countless times with not a single response. There are no phone numbers that will take you to a human being. So, your listings sit on here screwed up forever and there's not a damn thing you can do about it. TERRIBLE SITE with worse/non-existent customer service. Truly awful.

I used to enjoy reading Trulia to learn about the real estate market and what properties were on sale. I even used to read Trulia about other far away cities. However, now for some unknown reason Trulia has grossly enlarged all the pictures and print so that you cannot get everything on one page Now, I don't waste time with Trulia. I do not have time to spend hours trying to manipulate the picture on the computer so that I can make sense of it. Thus, a rather interesting and useful feature on the computer has been rendered completely useless and a waste of time.

Please learn from my mistake (as well as numerous other agents) do not waste your money on the advertising. They DO NOT deliver anything, there is NO return on your investment. Plus, even though your contract is up after 6 months (and you cancel before this) they continue to take the money from your bank or credit card. I have been in dispute Hell with them trying to recover my money. If I could give them zero stars I would have, unfortunately, that's not an option.