Truelancer

This is a mixed review. I currently have a support ticket lodged with Truelancer, and I'll add an update when they reply and let you know how effective they were at resolving my issue (which I will discuss).

I would have given Truelancer a solid five, if I didn't encounter two very stressful issues in a week.

Firstly, I was lucky. I found some great freelancers on the site. Their work was good, they got the tasks done quickly, and the payment process was hassle-free and uncomplicated. I was initially so impressed with this site that I considered suggesting to our whole freelance team to sign up just for the easy, no-nonsense, secure method of working.

Then came problem number one. A freelancer couldn't submit the box to end the project and release her payment, which was held in escrow. Every time she hit the completion box, a money request box surfaced on my side. Initially, it soured my opinion of the freelancer, and I thought she was trying to demand more money to release the project or something, but from her exasperated messages I understood that wasn't the case. She was hitting "complete", and for some reason, I was getting "requested more money." I don't know how the freelancer resolved the issue. She had to seek help on her side, because there was nothing that I could do. Eventually, after nearly two days the right box came and she was able to close the project and receive payment.
It was an incredibly stressful event for us both, though.

I worked with another freelancer after that, but he had no issues.

Posting projects on Truelancer is easy. You'll get a lot of proposals, and many of them will actually be well thought out and coherently-written. It's my understanding that a number of freelancers make their whole living off this site, so it can't always be that bad. You'll get a project manager assigned to your project, which is a great plus.

There are some reviews scattered around the internet that slam the quality of work that the Truelancer freelancers are returning. That's partly on the employer - if you want to see how well a freelancer can work, run a competition and ask for small samples. Also, really read through the freelancer's feedback. You can quickly get a feel for who is going to turn in decent work and who is likely to send you a copy-pasted Wikipedia page.
Most of these freelancers are Indian and Pakistani. It distresses me when I see in other reviews that the freelancer being one of those nationalities is a bad thing. It's not. I found some extremely talented freelancers who are Indian and Pakistani. I didn't expect C2 level English from them. Their work needed a light edit, but overall I was extremely impressed with the quality of work that they turned in. They really went above and beyond. I'd give the freelancers that I worked with a 5/5.

Now, problem number two, which is much more serious than the first problem because it involves the site taking money but not crediting it to my account.

I was rehiring a former freelancer. I sent him the request and was sent to PayPal to deposit the money required into the safe deposit, as I'd done before hassle-free. This time, I received an error message saying something about the website's hosting. PayPal took the money from my account and... nothing. The receipt came from PayPal but the funds were nowhere to be seen. The project was just a proposal on my freelancer's workstream. No notification from Truelancer, no money in the safe deposit and none in my Truelancer account.
Now, this is a worrying thing. If this happens with smaller amounts, what's to stop it from happening to larger amounts? I want my freelancer to start work because the project is time-sensitive, but I'm not willing to risk depositing more money after the first lot went missing.

The site is genuine; as mentioned earlier, some of the freelancers rely on it for their livelihood.

UPDATE - Customer service responded to the ticket within six hours of receiving it and completely corrected the issue. 5/5 for customer service. They were prompt and professional.

Knowing how customer service addresses issues, and based on the quality of work my freelancers have turned in, I'd recommend Truelancer to anyone looking for an easy way to find, hire, and work with competent freelancers.

What to say about it? Just scam, or half scam! Cannot tell you anything else. It's a copy of freelancer.com which I also have bad experience but well.
Truelancer works like that, all the profiles are at least 98% fake, this is a company behind that works like a freelancer platform but ridiculous. I think they could finish a job, but haven't decided to stop because I've got very same writing from different people, same wording and so on. The first person offers $1.500, when I started talking and let them hung a while, another came in with a lower price.and so on a few. I started questioning the so-called freelancer, but the replies were copy and paste literally. I just spent 10$ and it's ok.
Bombarding of emails after purchase with so-called offers, see.

The team of Trulancer -Sandip Adhikary, rahul has promised and convinced me about the high end service of trulancer.com but ones I paid and took the membership these people had not shown any interest in our profile. No clients, no leads, no business. My hard earned simple got looted by this Trulancer.com
This site-company-team is big scam, I have tried to communicate with the support team but no response from any of them. Big Scam please be safe.

Without writing any story truelancer is a very good platform that develops good relationship between a client and a freelancer.
I recommend this for anyone that's looking for freelancing site to work.

I had written a few contents for one person using truelancer, he said it's not fine and truelancer refunded him. Without any reminding me.

One thing more Truelancer defend the client from Freelancer and if you are a freelancer then don't come in this platform because it's only for clients not for freelancer.

I highly recommend the Upwork, Guru and Freelancer.

Thank you!.

Truelancer is a Scam Company. Taking Freelancer Money illegally. Please don't waste your time on truelancer. Untrustable company. Run by bunch of scammers. Customer Support doesn't exist!

Posted a project it was not completed and MY Money is struck.
I am filing my complaint with CBI, Delhi police, PMO, Delhi Govt and my attorney will will go to court.

This is a Scam and Fraudulent company, do not post any project. File complaint with CBI, PMO and Delhi police.

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Co-ordinator misunderstood my job requirement and then blamed me for it even though the project details were so clear. I never wanted a refund but i wanted a change in project co-ordinator. Because I wrote in about this, they refunded me on the money. FOR WHAT? This is just hush hush money. It's $#*!ing ridiculous.

They miscommunicated it to the freelancer and i found out 2 months later that they were never paid or refunded on their subscription. I released 50% for partial work and they should have at least gotten that, regardless.

Had to recreate a job post and then send the freelancer another sum of money.
Even as a hirer, TRUELANCER DOES NOT PROTECT ITS FREELANCERS.
If you're a hirer and they do this, YOUR BRAND IS AT STAKE just being related to such ridiculous practices.

They should just close down already.

Support is not responding! Fully useless website complete waste of time! Fully client oriented as if you completed the order and client doesn't like that they cancel the order!

I have completed a work for a client and the client has accepted the order and now it's i can't even see the money in my wallet and the support when i'm try to call them the hang up on me and they don't respond to my emails

I was an employer on this site, when my client completed the job and I wanted to release the payment my account was blocked and the money stolen, I could not contact the worker as exchange of email is not allowed. They were too coward to admit my account was blocked but I could not get in, could also not access the work of previous workers I paid for. Customer service promise to revert back, but they never did. THESE ARE CHEATS

I was looking for a website with industry professionals because here in Italy we have very high costs and little skill compared to prices.

I posted my project and I met a very professional team, they did a fantastic job, on time and with excellent support, they met all our needs. I will definitely work with them again!

----Stay Aware from This Website---- Scam Alert! Better Say It Scamlancer. I was an employer on Truelancer. I had almost ******* Indian Ruppee in My Truelancer wallet and then without any notice which mistakenly i added to to truelancer during paying to one of my freelancer working for me. I tried to withdraw my money to bank account which were mistakenly deposited but as soon as i requested withdrawal they suspended my account. I am going sue these scammers.

Stay Away

Customer support not responding. They are messaging me on my phone to unlock my account i have to pay ******* INR more and then i will be able to withdraw my money. They are calling me from different different numbers.

Very bad, scammer,fake,very bad app, please dont waste your time in this app very poor, i will never suggeset anyone to use this fake app

After reporting the copied designs their support staff mailed me and said "They are not copied. Freelancer has taken the images and modified it.

Which one can do to make a logo."

They really don't care about stock imagery rules and almost every design is copied. As per their Customer Success Specialist(don't want to ruin his name) copying images from stock image and modify it with logo is legal and can be use to sell on their website by their freelance users. This site is supporting illegal actions and supporting copiers. It's a fraud for employers who are posting projects and contests on their websites.

Very bad experience! This platform is full of scammers which automatically reject for an project. This is an automatically process to set fake reviews which doesn't represent what people really think about it. I cannot trust this platform.

First they convince for membership special nancy after i buy membership, she said promise to give a lot of work when we buy membership after that she is not response. Only say sorry me aapko recommend nahi kr skti aapki profile me issue aa rha he. Then after i will try my best and get projects.

Everything was going great and we were about halfway through the project until truelancer nancy & khusboo unexpectedly blocked my account and they was theft my money. My money is around 2 lakh menas 2700 $. Khusboo and nancy are totally non technical person. Khusboo blocked my account. They both always threatening me.

Totally scam! I DO NOT TRUST THIS WEBSITE!
They suspended my account and took my remaining balance. This platform needed to be held for justice.

I Have all screenshot which nancy and khusboo threatening me.

I recently made a profile on this site. I was looking for a freelance job as a translator. Then I found an offer from a person named Jason from the USA who said that he needed some freelance translator. I applied and he told me to contact him on whatsapp on this number *******630. I did so he started asking me what languages i speak, do i have any experience in translation. Then he sent me a document with the logo of Optimum recruit company detailing about the project and asked me if I was interested to accept it. I did accept it. There said that I should translate 20 images and receive $550 but first I had to pay $50 refundable insurance fee. I looked up the company and noticed that it was situated in the UK but didn't pay much attention. I had 5 days to finish the job. I did and they give me an email to which i was supposed to sent the translations. This is the email *******@gmail.com. Please notice that it says rUcruit instead of rEcruit. They thanked me for the translation and told me to wait 2-4 days for the payment. Then they send me this: Sorry for the inconvenience, There was an issue during your payment transaction, kindly chat with the project director for more information, transaction should be made on Paypal, and you didn't submit you national id or any means of identification.
Thank you for your understanding and cooperation.
PAYMENT STATUS: PENDING

YOUR PAYMENT STATUS IS CURRENTLY ON PENDING BECAUSE YOUR PAYPAL ACCOUNT HAS NOT BEEN ATTACHED TO OUR CITIBANK PAYMENT SYSTEM. KINDLY SEND THE FOLLOWING DOCUMENTS FOR THE BALANCE TO REFLECT ON YOUR PAYPAL ACCOUNT

-- A NATIONAL ID CARD OR DRIVING LICENSE
-- A REFUNDABLE SUM OF $300 TO CONNECT YOUR PAYPAL ACCOUNT WITH OUR CITIBANK PAYMENT SYSTEM.
Thanks for working with us.
You can reach me on *******351 I'm the general director of the project

I reached that number, he asked for my ID and unfortunately I sent it. Then he proceeded to ask me for another payment of $300. It was then I started to get suspicious. I told them i didn't have the money and the told they could help me out and that I needed to pay at least 150-200 usd. That happened yesterday. Today the person i contacted first, told i could pay 80 - 100 usd because it wasnt my fault the didnt tell me earlier. I gave them my ID. And i'm almost 100% sure they are pretending to be this company: Optimum recruit limited.

I asked for a design, I was happy, chose one and authorised the payment; which has been taken from my account, Now I am getting inundated with weird requests to verify my card as their systems have decided; We have found risk in the card you have used. Hence, for the further security you are requested and required to complete the card verification process.

Kindly verify your recent payment to Truelancer for Hiring the Freelancer as per process below. http://www.truelancer.com/blog/credit-card-verification

With instruction - you need to follow this process...

They asked me to send photos of my debit card, my ID and the account paid page showing the payment to them, which had been processed days prior/

That was the end of our relationship

I have work for client .and client also agree to give me money but truelancer company cheat people when i ask for payment that time truelancer company not released my payment and block my id . i have work for two more project where i have spent 5000 rs that also company eat. This is cheating company need to remove from google and take action for company fraud . do something for goverment and take action

Worst website and same support system. Few days ago, I can't login in my account it show message. "User wrong user credentials" I sent message to fix the issue but they not reply. My old account URL is truelancercom/freelancer/laxminarayan108

Then I registered with same email id and it successful and they provide me new profile truelancercom/freelancer/laxminarayan46

In my old account currently 8 reviews and may be some fund on there. When I ask for old account they not mail me anything and tell me there system not allow to create 2 account with 1 email id, but I have proof because all mail conversation present on my mail id. I try to contact 2 times a week, but there support team member name (Prathamesh Subhash Nehe supportattruelancer.com) Not have time to look my issue and fix it and provide me the access of my old account.

Currently it is 8 reviews only, if I have good number of reviews and fund on my account then I loss all this and they don't care about it. So, tell you all Beware to use Truelancer they not have good system nor good suport staff to solve your issue.

Truelancer.com is SCAM
I was new to Truelancer.com and I signed in as a Freelancer (Web Developer). From the very next day Truelancer team started spam calling me to upgrade to annual PRO MEMBERSHIP which was around 100$. I tried not to fall for it but then they exaggerated the benefits of annual pro membership which tempted me to opt for it. I was working on a project of 500$ and SUMIT SINGH was the project coordinator assigned for this project on behalf of Truelancer. On completion of the project when the client approved it to be as per his demands this project coordinator deducted 15% of project budget and all that I received was 425$. But since I had PRO membership Truelancer fee should have been 8% only. For clarification when I contacted their customer support then they said that coordinator can deduct their fee apart from Truelancer fee But this isn't mentioned anywhere in Truelancer's rules and regulations. Despite of such unprofessional behavior from them I started working on another project of 1400$ and once again it was SUMIT SINGH as our project coordinator so it was obvious that he'd be charging 15% once again. After the project was completed and successfully approved by the client Truelancer transferred 1190$ to my TL WALLET. After which I requested payout of this amount to my account. The very next day when I didn't receive the payment I tried to check it on truelancer.com just to realize that my account was banned and I was scammed by them. I had to pay around 500usd to my developer team as wages for this project. Spent over a month of hardwork on this project and got nothing.

I lost 100$ of membership fee, 1400$ of project money, 500$ gone as wages and not to forget the extra commission SUMIT SINGH robbed me off.

I wonder what Indian Government is doing and how such scamming websites are still running there.

DON'T GET IN TO THE TRAPE OF TRUELANCER. IT'S A CHEATEING COMPANY.

I AM AN ARCHITECTURAL DESIGNER BASED IN AHMEDABAD. I HAVE TAKEN MONTHLY PACKAEGE OF TRUELANCER LEADS SERVICES AS PER THE RECOMMENDATION ON THEIR WEBSITE.
AS SOON AS I HAVE TAKEN THE PACKAGE I HAVE RECEIVED A CALL FROM ONE OF THE MEMBER OF THE COMPANY THAT IF YOU WANT TO GET PROPER PROJECTS THEN YOU MUST HAVE TO TAKE YEARLY PACKAGE.
MEANS THEY FIRST RECOMMEND YOU TO TAKE MONTHLY PACK AND THEN IMMEDIATELY THEY TRY TO CONVINCE YOU FOR THE YEARLY PACK AND FOR MORE AMOUNTS TO SPEND. SO THIS IS THEIR STRETAGY TO GAIN MORE MONEY.
MOREOVER THEY HAVE NOT GIVEN US A SINGLE WORK THROUGHOUT THE PACKAGE.
THEY DON'T ALLOW YOU TO DIRECTLY CONTACT THE CLIENT AND CLIENT CANNOT CONTECT DIRECTLY TO ARCHITECT. THIS IS LIKE YOU HAVE TO DIGNOSE A PATIENT WITHOUT MEETING HIME OR EXAMINING HIM…. HOWSTRANGE.
MOREOVER THEY ALWAYS REMAIN IN BETWEEN WITH CLIENT AND ARCHITECT TO GAIN COMMISSION…AND THEY WANT TO KNOW HOW MUCH FEES YOU TAKE FROM CLIENT AND HOW YOU DEAL? AND THEY ALWAYS WANT TO KNOW HOW MUCH A CLIENT SPEND ON AN ARCHITECT AND HOW HE DEAL?
MEANS THEY ARE RULING YOUR OWN BUSINESS.
YOU WORK FOR THEM, YOU SPEND FOR THEM AND THEY GAIN MONEY.
MOREOVER, THEY DON'T DECLARE UP TO HOW MANY ARCHITECTS THEY SHARE THE SAME LEAD?
MOREOVER, THEY DON'T DECLARE THAT FINALLY WHO IS GAINING THE PROJECT.
THERE IS NOT SYSTEM TO CROSSCHECK THAT IF THE LEAD IS GENUION OR NOT.
THERE IS NO TRANSPERANCY AT ALL.
IT'S A CHEATER COMPANY. DON'T SPEND YOU HARD EARN MONEY ON THEIR TRAPE.