TravelMerry

Never ever try to use the company. I repeat never ever try to book using this website. The names are fake used by the customer agent. They will reply back and confirm the tickets are completed and a $#*! $#*! excuse for not sending the flights. In the meantime they will sell your credit card details and you will see random transactions. After few days another excuse and the tickets were not booked for some reason. Worthless service, don't go for this scam.

I purchased a ticket online that was immediately (within minutes) voided and I was called to pick an alternate time. I asked for my money back and was told it would take days or weeks to process so I took an alternate (less ideal) time. The second ticket was then voided (by travelmerry per Delta) a couple of days later and I didn't find out till checkin time. I ended up having to miss another day of vacation to straighten it out and they even tried to charge me for the change! Avoid at all costs. Dangerously incompetent.

Whatever this is travel agency website whatever it has zero accountability to customer satisfaction the people are rude and disrespectful and God forbid something goes wrong they have again zero accountability when it comes to helping the customer receive any type of compensation whatsoever for lost bookings even when you purchase insurance they still have no responsibility to help you recover lost funds they need to be banned immediately

Booked a flight, paid! Then 14 hours later, they call and say the flight is full and they want to reschedule me. 10 hours later, multiple phone calls back and forth, I finally pay. Soon after, they call to ask for an additional $200+, they changed my airline and cannot negotiate for a lower rate; I ask them to cancel immediately and call the bank to reverse payment. 30 minutes later, I have a ticket after calling the airline directly - SUCH A WASTE OF PEOPLE'S TIME & RESOURCES! KEEP OFF FROM THESE SCAMMERS!

I was referred through skyscanner. After booking and paying, a notification popped up that I needed to call *******853 to "verify payment." An outsourced foreign call center picked up and said they would send me an email confirming my booking, except he claimed to change my flight to a different airline but for similar times. I waited on the line with the person and the email never arrived. Then he said to send *******@travelmerry.com an email and he would reply with my details. That email never arrived. I checked on the airline's website for the new flight that he claimed to book for me and no such flight existed. Shame on skyscanner for referring an obvious scam. I'll be using kayak.

I'm angry as hell! Never again!
All reviews above confirm my experience.
I booked the flight for the good price $575 (just 4 days getaway). The confirmation popped up on their page: " it is in process and not confirmed". I started to worry. Next morning I received voice call with Indian accent which I literally did not understand. The only words were clear "call me back". It means that even the NAME OF THE COMPANY they can not pronounce clearly. Definitely I did not pay attention and did not call them back.
They did not text me, they did not email. When I called them to confirm my booking, it was too late, the flight I wanted was gone, they offered $1270 instead of $575 to spend for 4 days vacations and the time of new flights turned my vacation into 3days.
Two days of waisting my time and my nerves.
Some one here already wrote that they DO NOT LISTEN! Its correct, they talk parallel with you, they don't stop talking when client try to say something. Is it Indian culture?
Very stressful! Hate it!
The information of my credit card is on their file. Hope the will not charge it.

I will never buy from Travel Merry again. Flights to Spain was canceled because of COVID 19. They charged a cancellation fee for each ticket. Airlines can not fly no choice by me and still charged a fee. I suggest everyone to stay away from booking with Travel Merry. I would give them zero stars but it is not possible.

Today earlier i booked a ticket from TravelMarry through skyscann. The price looked very reasonable and i booked it. It was $546.44 to Turkey from JFK with one of the Major Airlines. 15 mins after i booked my ticket a guy with an Indian accent named Shawn Williams called me and said that we couldn't find a plane with the airlines you booked earlier instead we will book you an another flight which is only $1250. 00 with another Airlines. Luckily, i was able to call my bank and warned them and cancel any transaction from them. So, they are scammers and time wasters. Stay away from this ppl. Pay a bit more and travel with a known agency.

This company is the biggest fraud. They advertise the the airline tickets cheaper than any other companies and after you book they change your tickets layover to match their price without notifying you. Their customer service are not polite they are rude and they told me "this is normal all people complain" why should anyone complain if you didn't have a problem. This company shall change its management and be honest with their client.

They not deserving to give a 1 star I call them they say I'm flight is cancel due to covid so the airlines cancel so I tell them I want my refund instead and they ask me to pay a fee 100 per person why I need to pay a fee if the airline is the one to cancel. Until now I keep email them my refund. So people before you purchase your ticket read some reviews first to this people. They give you hell of reason don't waste your money is not worth it. I never ever make a business to them.

SingaporeAir website says they will allow changes due to the virus and give people a credit for later flight. But if you went thru a agency you have to go through the agency.
Travel Merry will not allow this. I asked to talk to a manager but the person on the phone refused to allow me to talk to a manager.
He said hey will only help if the flight gets canceled in spite of what the airline is willing to do

When I originally booked this flight it was on my credit card for two people. My friend had to cancel and I braved up to attempt my first solo trip as a woman. Flight itinerary changed a couple times leading up to it... which was odd but not far off from the original so whatever. As I attempted to fly home from Barcelona to the US they cancelled MY flight instead of my friend that didn't go. I called for 13 hours, hung up on EVERY TIME. Crying in the airport stranded 5,000 miles away from home. Called over and over crying my eyes out asking for help. "Sorry ma'am, not our problem. *click*" finally United realized it was absolutely their error and I was able to get a flight home after the WORST DAY EVER. This company is complete garbage

Coronavirus cancelation. Agent has horrible english. Polish airlines canceled flights. This company refused to return full amount and charged me $150.00 for cancelling, yesturday. Today - $100.00. Horrible company. Dishonest. Get out of business!

My flight canceled and the airline issued a full refund to the agency but the agency didn't issue full rend. Very unprofessional customer service. Bad experience. I do not use this agency even their price might look good.

Absolutely atrocious customer service. Overcharged me for a ticket change by inventing a bogus "fare and tax difference" charge from the airline, but when they billed me they failed to itemize the charges. After 5 months of repeatedly asking by phone and email for an itemized bill, and them repeatedly promising they would provide it to me within 24-48 hours, they finally flat out refused to do so and at that point it became clear that the charge was a complete invention on their part. Indeed, the airline website shows no indication that any additional money was paid to it by TravelMerry.

Moreover, it is almost impossible to get connected to anybody with any level of intelligence there, and the communication is terrible. The entire company works out of India. Difficult to understand them, and phone calls are choppy. They will repeatedly promise to respond within 24 hours, and then they never do. Each time one calls one has to explain everything all over again. Even their "senior staff" are inept... no better than their regular staff. They have an "escalations" department but it's just as inept as their regular customer service line.

Avoid this company like the plague. When things go well with your reservation, it's fine. But as soon as there is the slightest complication, TravelMerry will use it as an opportunity to extract more money from you.

Travel Merry refuse to refund people during the Covid 19 Virus. Please do not book with them. They rather kill you then refund you

Booked, but tickets were not confirmed. Much higher price offered. Waste of time. Representative wasn't able to explain why it was posted at a different price.

I bought my ticket $833 as international flight, but they didn't confirm the payment and send me an email "We would like to speak to you regarding your booking with us. Please call our support center at *******853 as early as you can." When I called them, they said "The price goes up to $880 or there is another flight in other dates with same price" Are you kidding me? If you can not offer the ticket what you offered in Skyscanner, don't do your business. This ticket service is very. Very... B A D. It makes you waste your time, money and energy. Don't use this. Please. Don't use this.

What a scam! I purchased a ticket and got a confirmation. However apparently it didnt go through because the "airlines" increased the price that very second or something. If I hadn't checked beforehand I would've gone to the airport without a ticket and a false confirmation. Calling them was useless. They offered me other ticket for twice the price.

Earlier this year I had plans to travel Italy/France/Amsterdam and I had purchased 10 flights through various travel agency websites and also directly with the airline in February (all non-refundable tickets). Travel Merry was THE ONLY agency that rejected my refund due to coronavirus travel. I was provided an option for a refund as my flight was cancelled and then changed AND they still rejected my refund request. I followed up with them several times and they finally said contact the airline directly. I did; they immediately provided me a refund request and are currently processing. No questions asked. If I were to do it again, I'd honestly be willing to pay more to deal with a reputable travel agency should something occur. Stay away and safe travels.

We booked business class tickets to Europe on the understanding that they would accrue Star alliance miles. The e-tickets we received never included the class of ticket within business class... nowhere, absolutely nowhere.
When Lufthansa declined our subsequent request for air miles Travel Merry first stated that we had changed our tickets and had them reissued (false, TM made a change to one flight without regard to our convenience) and then said we bought a "P": business class ticket and it was our responsibility to check on the limitations. When I asked them where in the docs they sent us they showed this I got no response... only it's not their responsibility to show this or relay the information.
I won't touch this entity again and would suggest everyone else take a "buyer beware" approach

So you think you got your itinerary( you think you can have a sigh of relief- but no). So then they email you stating that you should call back. Then they say that they are still in the process of looking for alternative itinerary. What kind of service is this. They should be held accountable that once you got the itinerary on the website- they should book it RIGHT AWAY no excuses!

They will send you an email with confirmation number after you book the ticket. After couple of days they will send you an email saying that the ticket price changed at the time of your booking and was not confirmed. TICKET WAS NOT BOOKED!