Trailer Parts DepotReviews 1,041

I was looking for some professional advice so I called Trailer Parts Depot. Spoke to George about electric over hydraulic brakes for my boat trailer. His response to me was " we dont recommend using electric brakes in the water". Clearly he knew nothing about the product i was inquiring about. So I asked 3-4 times throughout our conversation to be put through to someone who was knowledgeable on the subject so I didn't have to educate him further. At this point George hung up on me, I called back and asked to speak to his boss, I was told his boss was to busy to take my call, was called a $#*! and was hung up on once again. So my $1600 order went to TRAILER PARTS SUPERSTORE, where people are knowledgeable on the products they sell

Got the roller and it was broken apart in the box that wasn't filled with any packing. Got box and roller was bouncing around in the box and broke. Was told that they had to get roller back before refund could be given. Was not treated by any other company this way and always gotten new product or refund back before hand. Was also told had to have packing in box with roller when it is already broken, which they didn't have it packed. Will be getting ahold of Better Business Bureau.