Trailer Parts Depot Reviews Summary
Trailer Parts Depot has a rating of 4.6 stars from 1,041 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Trailer Parts Depot most frequently mention customer service, good quality and next day. Trailer Parts Depot ranks 5th among RV sites.
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Ordered rotor-hubs calipers and some miscellaneous brake parts for my boat trailer. Of the 6 bolts I was expecting I received 3. The packages had very little to no padding or filler in either box, leaving the heavy components in each to smash all the smaller parts. I was pleasantly surprised with how fast it got here but I still have to wait to get parts before I can use my trailer.
I reached out twice, waiting on a reply.
I had called Kim and to find out if I could get a cross member for my 89 tracker trailer and it was available I was very pleased with the customer service the parts arrived and I had to take off a inch it was pretty easy to replace I'll be ordering another one in the spring Thanks Kim for a great experience and the right part
It is nice to get access to the parts that you need so easily. I am not satisfied at all with run around if you need to exchange/ return something. No shipping label is provided. Isiah was pretty matter-of-fact about it. Returns are a part of the overall experience. Won't be using the anymore.
Needed trailer lights for a 1997 boat trailer. Easy to navigate website for parts
After online order part came in very quickly.
Every time I need something for my trailer, as soon I call them, it is nothing but joy! Keep up the good work.
The trailer parts are well made and shipped in a timely manner. However, the weight of the items requires better packaging. Loose steel simply busts open the carboard. The package was stuck "damaged" at UPS without notice. Upon investigating and talking with TrailerParts they overnighted a replacement order to my surprise and delight.
On July 3rd I placed an online order for a brake rotor. July 5th 6th I got voicemails from a "kim" concerning my shipping address being different from my billing address. On July 7th I talked to a guy that answered the phone and I told him the shipping address was correct and he would get it shipped that day. On July 12, since the money had not been deducted from my account, I called to confirm that I was shipped. A guy answered and he told me in a rude tone that my order was canceled because they had made several attempts to contact me but I never responded. I told him I had called on the 7th and talked to a guy and that guy said it would get shipped that day. So this guy said it was probably a miscommunication and he took my card number again and said it would be shipped out that day AGAIN. It is now the 20th and there has still been no money deducted from my account, no shipping notice, no nothing. I have since then ordered the rotor from a different company. The last guy I talked to said his name was Isaac or Isiah. This is the worst customer service I have ever dealt with and I believe the last guy led me on to wait for a part that was never coming because of their "miscommunication". The number the showing up on my phone was NORTHEAST MARINE
**I would give this company 10 stars if I could. **
KIM D. Went out of her way to look up parts and look thru her inventory to make sure they were the correct and in stock. Mike H. Was fast on the draw to ship my parts out the same day.
I just want to say thank you very much, appreciate the fast and professional service I received.
Thank you
David K
The shipment arrived with in a week. These are an exact match to the Monarch tail lights that came with my King trailer that I had purchased back in 2000. Replacement was a simple job. The old were banged up and after recently damaging again (my bad), I decided to replace the whole units instead of just the broken lenses.
They had the stainless brake pads I needed for my boat trailer. Only reason for 4 stars was they were a little pricey and shipping was a little slow. Great communication on the status of the order
I had a damaged spindle on my boat trailer and the sleeve I bought saved me from replacing the entire spindle axle assembly and a lot of money it worked great used same grease seal number and went on easily with help from a piece of pvc pipe and sledgehammer and hope for many more years of use
My business has been shut down due to a caliper part failing. Nobody could help me but Isaiah went above and beyond to get me the part ASAP and on its way! I'll be coming here first for now on!
Extremely rude, not helpful. Called in to check stock on a certain item. When they didn't have that item in stock I tried to find out about similar items they may have in stock that could work for my application. That's when it went bad, I guess it was going to take to much effort. He placed me on hold with out saying a word and never came back. When I called back to speak to the manger a Kim answered. I asked if she was the manger and she said "I guess, sure". I think she was just covering for her friend. No resolution.
I was about to order an axle for my trailer but decided to call first to be sure I was ordering the right piece. So glad I did. I spoke to Jim. He was an awesome help to us. Even reminded us of a few pieces we would need that we forgot about. Very patient, kind and very helpful to me!
I'm usually not a person to write a review but I wanted to state how impressed I was with the service from Trailer Parts Depot. I was having trouble locating the specific parts I needed for my snowmobile trailer and I found exactly what I needed here. I spoke with a person named Isaiah who got me the right parts the first time around. He was quick and knowledgeable. It was great to be able to speak with a live person. The parts shipped to my house in less than 24 hours as well. I would not use anyone else the next time I need parts. Highly recommended.
This company went above and beyond to help us get some parts that we had to have like yesterday. Emily, Michael and Isaiah were absolutely amazing. They worked wonders for us and have allowed us to make our customers happy. Because of their customer service they have gained all of our business that we are able to use them for. We can't thank them enough. If you are in need of help don't hesitate to call and speak with these three people. They go above and beyond and are truly amazing.
Ordered 20 U brackets and 40 nuts they take 2 per braket.
Strike 1. Order never shipped I called they told me order has not shipped, will get it out tomorrow.
Strike 2. Two of the Ubolts are the wrong size.
Strike 3.20/40 Nuts missing confirmed I paid for 40.
Called again I'm told they will ship out the 2 Ubolts and 20 nuts.
No email, no call, never received the parts.
TALKING TO A PERSON WAS GREAT AND JIM WAS VERY HELPFUL. HE WENT THE EXTRA MILE I WILL BE ORDERING AGAIN. THANK YOU AGAIN
Searched high and low for parts, the best customer service by a long shot. I mean a really really high standard has been set. Very Pleased. Will certainly use them again in the future
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dan,
We are sorry you had a bad experience with our staff and we will address this situation with them. Kim does not have manager in her title, but she is a senior member of our staff with over fifteen years of service so she is qualified to help in situations like this. We pride ourselves on good customer service but we obviously failed in your case. We will work to improve our handling of situations such as this moving forward.