We’re in this together! Stay safe with our COVID-19 guide

View
×
Developed in part with a grant from
the National Science Foundation
  • Bookmark

    First TransPennine Express

Corporate Values

Overview

First TransPennine Express has a consumer rating of 1 stars from 1 reviews indicating that most consumers are generally dissatisfied with their purchases. The most common issues with First TransPennine Express are around customer service, which is not as good as expected by some customers.

  • Service
    0
  • Value
    0
  • Shipping
    0
  • Returns
    0
  • Quality
    0
View ratings trends
How would you rate First TransPennine Express?
Top Critical Review

“Showing no empathy”

Liz O.
6/24/17

On a day trip to York for a celebration my husband and I genuinely mistook 2 train companies as the same so got on the wrong train..when the train conductor came round and told us we had the wrong tickets ...but what we were very upset about was the fact he seemed not to believe that it was a genuine mistake that we thought the companies were one and the same and we had such a good day out he could have even apologised as he must have seen the shock on our faces. His empathy was none existent which I believe fuelled our upset and spoilt our day out. I obviously now am aware of the different train companies and in future will probably stick booking up previous with Virgin as they have shown brilliant customer service previously. We had a lovely pleasant journey there and the staff were very pleasant that we were so disappointed as senior citizens to be treat like criminals. Even if he had put some jolliness into the conversation it may have helped the blow of having to pay this extra money but as I say it made us feel like we had done it on purpose and not a genuine mistake. I would be disappointed to think that he treat people with hidden disabilities in this manner as the situation could have escalated. I just want people to be aware and take genuine care when getting on trains because it cost us another £25.80 just for a 30 train ride home...so in all our 30min ride there and 30min rude home cost yes £51.80 just to enjoy a day out. But I have certainly learnt something ...no matter all the upset in this world thus person could not show any kindness or empathy to two elder people and rejoiced in charging us extra...we didn't even have the opportunity to vacate the wrong train to get on another as to him this was not an option...so beware dear people...I have list all faith in human kindness and empathy and was terrible upset...which the person seemed to regale in this..so so sad ..

See critical reviews

Reviews (1)

Rating

Timeframe

Other

lizo10
2 reviews
12 helpful votes
June 24th, 2017
On a day trip to York for a celebration my husband and I genuinely mistook 2 train companies as the same so got on the wrong train..when the train conductor came round and told us we had the wrong tickets ...but what we were very upset about was the fact he seemed not to believe that it was a genuine mistake that we thought the companies were one and the same and we had such a good day out he could have even apologised as he must have seen the shock on our faces. His empathy was none existent which I believe fuelled our upset and spoilt our day out. I obviously now am aware of the different train companies and in future will probably stick booking up previous with Virgin as they have shown brilliant customer service previously. We had a lovely pleasant journey there and the staff were very pleasant that we were so disappointed as senior citizens to be treat like criminals. Even if he had put some jolliness into the conversation it may have helped the blow of having to pay this extra money but as I say it made us feel like we had done it on purpose and not a genuine mistake. I would be disappointed to think that he treat people with hidden disabilities in this manner as the situation could have escalated. I just want people to be aware and take genuine care when getting on trains because it cost us another £25.80 just for a 30 train ride home...so in all our 30min ride there and 30min rude home cost yes £51.80 just to enjoy a day out. But I have certainly learnt something ...no matter all the upset in this world thus person could not show any kindness or empathy to two elder people and rejoiced in charging us extra...we didn't even have the opportunity to vacate the wrong train to get on another as to him this was not an option...so beware dear people...I have list all faith in human kindness and empathy and was terrible upset...which the person seemed to regale in this..so so sad ..

Q&A (0)

Questions? Get answers from the First TransPennine Express staff and other customers.

Posting guidelines
Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

Sitejabber for Business

Gain trust and grow your business with customer reviews

About the business

How do I know I can trust these reviews about First TransPennine Express?

  • Sitejabber’s sole mission is to increase online transparency for consumers and businesses
  • Sitejabber has helped over 100M consumers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about First TransPennine Express?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business