ToyLibrary.coReviews 43

I ordered smiggle bag for my child more than six months ago. I received smaller size bag. Then I returned it as guided by you for refund. I still did not get the fefund, neither got my backpack. The office in SL is not contactable. This is rediculous

No customer service. No replies to emails. Phone number out of service. Pretty sure this company does not exist any longer

This company is a SCAM. They took my money and never sent a toy to us. I tried to cancel my subscription but the website won't allow it. I have emailed them but never got a response. I try to call and get a busy signal every time. I have reported them to the BBB and the authorities. Do not give them your credit card info and do not do business with this fraudulent company. Also, for every negative review they get they post several positive reviews themselves to keep their star rating up.

This is terrible service. The toys are always missing so many pieces there is no fun at all. Oftentimes the wrong pieces show up in the bag. I tried to call to remedy the situation but no one ever answered and no one responded to my several emails. Total waste of money.

We used them for 3 months and it worked fine. Then they suddenly stopped responding to messages and did not mark or returned toys as returned so we cannot cancel our current plan. Their phone number is also not working.

This company does not follow through on their stated model. They do not respond in a timely manner, if at all. They do not send out complete toy kits. We joined so that my son would be able to play with LEGO sets that we would otherwise not be able to purchase. The larger kits were never available and the smaller kits we did get always had multiple pieces missing, We were lucky if a kit was NOT missing critical pieces, but still missing pieces, to enable to finish the build and actually play with it. The place on the website to report lost pieces was just for show. We reported the pieces for one kit, waited several months, got the kit again, and the exact pieces were still missing. I would somehow contact the company, the phone number does not allow you to call a live person and if you left a message, it was not returned. I tried many times the Contact Page on the website, but every time, whether it be later in the day, another day, another week, another browser, it would always end with an error message. I finally got an email once with a live person on the other end, but after being told that I just needed to send a paper with the missing pieces in the return bags, and nothing changing, I got even madder. I searched on Facebook and finally, after waiting several weeks, got a response. And this was after publishing a post on their page about how bad this company and service were. I asked for a refund and was told no, but they could add more credits to the account. Why would I want MORE credits to send for more sets that my son could not finish building due to critical pieces missing?! Why would I want MORE credits when the sets my son really wanted to build were never available?! This business idea is a great one. The follow through on this model is every relatable bad word in the book. We are very unhappy victims of this scam.

I needed new checks for writing my mother her monthly rent (she has dementia and I mail a check). I ran out and was on a 30 day timeline. My bank offered nice looking checks for 50.00. I searched and found Walmart advertising a 8 dollar alternative. Alright! I put in my order. As the order continued that 8 dollars became 40 dollars. Then if I didn't want to wait a month it would cost 5 more dollars. I've already come this far so I click to make my purchase. The screen immediately went to loading then back with an error.

I check and see I was charged for the order but I received no receipt to my email and after reloading the site it wants me to re-enter my billing info. I sent them an email immediately. I wanted them to process the order or issue refund to the card. That was 7 days ago. I replied to the automated email 3 times during the week. At this very moment I called the toll free number and I have been listening to the bs the recorded voice tells you how great they strive to be (which I actually started finding funny after this amount of time) and it's been 53 minutes. I will just dispute the transaction I guess.

We have only had 2 shipments from them so far both were missing items. It took over a month between when they received our return to allowing us to order new toys. I wrote customer service and never heard back.

I haven't been pleased with Toy Library at all. It took forever for them to receive the toys I sent back and when I asked about it my pleas were ignored. Both lego sets we received were missing pieces, and since you can't tell them what pieces are missing I have a feeling the "report" you submit is ignored. Not to mention there is nothing worse than opening a lego set with your child only to have the first piece you need missing. And it really is mostly lego sets, and while my son likes legos he would really like more of a selection. I thought going through the site to pick something would be pretty fun, but he was not thrilled with the selection.

This is ridiculous! The toy arrived with a note that 10 pieces are missing (mini lego) from the previous renter. The company does not check they toys and does not sanitize them! Otherwise, they would have notice the note. My son is upset so I am.

I didnt realize this toy rental... so when the first toys arrived I figured it out, emailed them right away, as my grandson isn't even born yet. I asked them to cancel and sent back the toys, which i can buy cheaper brand new, than what they charged me to use them for a month... 2 weeks later, get charged more money... go on the website, cancel again... so I've paid almost $60.00 for nothing... just based on that i will never renew...

Every single toy missing critical pieces, and often, a lot of them. While I expect missing pieces here and there, there seems to be no quality control at all. You cannot send a kid a toy that cannot be built because essential pieces are not there, along with missing instructions, the latter of which seems pretty easy for ToyLibrary to eyeball on their end before putting it in an envelope. Further, you cannot do this three times in a row in a three month subscription. There also seems to be no customer service whatsoever, I was only able to get a response after filing a complaint with my bank for, and the response was snarky. Someone else should run with this great idea and provide higher quality and better service.

Look at the positive reviewers. They all have one or two posts. The ones with two posts, posted positive reviews for ToyLibrary and Pley. Interesting.

This appears to be a very sophisticated con. They appear to be making fake reviews. They respond to negative reviews, and they do respond to costumer emails. I think they are trying to string you along until the bank can no longer void the transaction. When our toys didn't ship for two weeks (they advertise two days) they claimed they were moving the warehouse. This is the same line Pley has reportedly used (see BBB website).

Most companies can migrate facilities without affecting their customers. If they are legit, they shouldn't take your money until they ship. At the very least its unprofessional. But I strongly suspect its fraudulant.

[Update]
After filing formal complaint, and stopping CC payment we did get a shipment. They may not be a scam after all, but it doesn't look like they can reliably fulfill their obligations either. Since we had stopped payment, we returned without opening. So I can't say anything about the condition. For me, if they can't reliably ship, the service isn't worth it.