ToyLibrary.co

We have only had 2 shipments from them so far both were missing items. It took over a month between when they received our return to allowing us to order new toys. I wrote customer service and never heard back.

We used them for 3 months and it worked fine. Then they suddenly stopped responding to messages and did not mark or returned toys as returned so we cannot cancel our current plan. Their phone number is also not working.

I didnt realize this toy rental... so when the first toys arrived I figured it out, emailed them right away, as my grandson isn't even born yet. I asked them to cancel and sent back the toys, which i can buy cheaper brand new, than what they charged me to use them for a month... 2 weeks later, get charged more money... go on the website, cancel again... so I've paid almost $60.00 for nothing... just based on that i will never renew...

This is terrible service. The toys are always missing so many pieces there is no fun at all. Oftentimes the wrong pieces show up in the bag. I tried to call to remedy the situation but no one ever answered and no one responded to my several emails. Total waste of money.

I haven't been pleased with Toy Library at all. It took forever for them to receive the toys I sent back and when I asked about it my pleas were ignored. Both lego sets we received were missing pieces, and since you can't tell them what pieces are missing I have a feeling the "report" you submit is ignored. Not to mention there is nothing worse than opening a lego set with your child only to have the first piece you need missing. And it really is mostly lego sets, and while my son likes legos he would really like more of a selection. I thought going through the site to pick something would be pretty fun, but he was not thrilled with the selection.

Every single toy missing critical pieces, and often, a lot of them. While I expect missing pieces here and there, there seems to be no quality control at all. You cannot send a kid a toy that cannot be built because essential pieces are not there, along with missing instructions, the latter of which seems pretty easy for ToyLibrary to eyeball on their end before putting it in an envelope. Further, you cannot do this three times in a row in a three month subscription. There also seems to be no customer service whatsoever, I was only able to get a response after filing a complaint with my bank for, and the response was snarky. Someone else should run with this great idea and provide higher quality and better service.

This is ridiculous! The toy arrived with a note that 10 pieces are missing (mini lego) from the previous renter. The company does not check they toys and does not sanitize them! Otherwise, they would have notice the note. My son is upset so I am.

This company is a SCAM. They took my money and never sent a toy to us. I tried to cancel my subscription but the website won't allow it. I have emailed them but never got a response. I try to call and get a busy signal every time. I have reported them to the BBB and the authorities. Do not give them your credit card info and do not do business with this fraudulent company. Also, for every negative review they get they post several positive reviews themselves to keep their star rating up.

I have been with them for about 2 months so far. I have to say they have saved me soo much time and money. I spoil my kids (maybe a little too much) but we were buying toys every time we went out! Now we log in, select our toys and shortly after they show up. Sometimes we send them back a few days later and sometimes we keep them for a few weeks. If my daughter really likes the toy we buy it from them and select 2 more. Great job with this site!