Shocking customer service. They do not send your goods then ignore emails. Avoid. Last email I sent asking for order ( which should have arrived 11 days ago) I had an auto response saying they would reply in 48 hours. That was 3 days ago.

Emma P.

1 review

0 helpful votes

“Order places on the 11th December - website said guaranteed Christmas delivery”

12/24/19

Ordered a phone case for my daughters Christmas on the 11th December.
Website stated - Guaranteed delivery for Christmas...... well I am writing this at 18.50pm on the 24th December!!!!!

rachel T.

1 review

0 helpful votes

“Less than one star do not use this joke of a company”

12/18/19

I ordered a Claireabella personalised bookbag for my 7 year old in November. It arrived damaged. They sent me another damaged one and then said id exhausted good will. Quoted the law and my consumer rights at them and they said theyd sort it and do a new bag. That was weeks ago now. You can't contact them other than by e mail which they dont answer
I am £23 out of pocket now. Thinking of doing small claims court just to get a response from them. Whatever you think you need from toxic fox.. you do not. Go elsewhere or maybe re think it!! Absolute shambles

Oana P.

1 review

1 helpful vote

“Nightmare”

12/17/19

Just short...avoid headache. A bunch of lies from customer service. They probably copy/paste the same email to everyone apologising for delay and that the order is in progress and cannot be cancelled so you won't get a refund and stay stuck with an order which is delayed over a Christmas holiday or a birthday.

Karen T.

1 review

0 helpful votes

“Do not order from toxic fox”

8/27/18

Ordered 6 weeks ago and still waiting on item which should have arrived 4 weeks ago. Customer service is terrible when they actually bother to answer. Emails are not very helpful as they answer the same answer every time yet dont seem to be able to say why I haven't received the item or a refund

Tracey S.

1 review

1 helpful vote

“DO NOT BUY FROM TOXICFOX OR CLARA BELLA!!!”

7/26/18

DO NOT BUY FROM TOXICFOX OR CLARA BELLA!!!
Bought 2 suitcases that were pretty expensive. The wheels stuck when you tried to wheel it or went it's own way, so difficult to control. Contacted the company. Was told to send a video and their "research" team would look at it. After 6 weeks I got this email...

Good Afternoon Tracey
Thank you for the reply
Just to confirm my specialist department who deal with these items have come back to me with this.
These are multi directional wheels and will go where they are pulled. They are not for being pushed in a straight line
I hope this clear up any issues.
Sorry for all the delay with finding out
Kind regards,
Asa Burke
Customer Care

It took 6 WEEKS for them to say this!!!! These suitcases have 4 wheels not 2 and they are saying you should drag behind you a suitcase with 4 WHEELS???? And now they won't respond!!!! Anyone knows that a suitcase with 4 wheels is pushed at the side of you and if you are walking in a straight line, the suitcases should wheel with you in a straight line!!!! My suitcases don't..they go off in their own direction.
I'm so sad that this company has let me down.

Tracey Shield

Claire R.

20 reviews

9 helpful votes

“ClaireaBella”

1/29/18

Great concept, my 9 year old loves the idea of the items personalised with her on. I ordered 2 items (a towel and flip flops) and it came to a whopping £50. To be fair they are no better quality than you'd get from asda. I'd say I would have paid about £13 in asda so £37 for the branding.......steep!!