Every claim I submitted was denied. I have been calling (only to never have phone calls picked up or messages returned) and emailing since May 2023 demanding my refund per the policy. NO ONE RESPONDS and the NEVER APPROVE CLAIMS.
RUN AWAY. COMPLAINT FRAUD OF A COMPANY.
I spent over $5,700 on two warranties. It is a total waste of money and a big scam. Rip off. You call and nobody answers. They put you on hold. Never get back to you. Please do not purchase this warranty.
My air conditioner broke and it was taken care of immediately. Customer service and sales people are extremely polite and professional. I would recommend Total Auto Protect to everyone I know. It's not cheap, but you get what you pay for.
I have had two repairs covered and both times the car dealer called and it was handled without me needing to do anything. Very professional and a good value because the covered repairs were very expensive. Painless process!
I had a question about the payment method that was setup for my account. My question was answered by a knowledgeable employee. He was very pleasant and informative. He had all my information in front of him so I didn't have to explain everything each time I called.
Always a problem with the Window Motors, This isn't the first time I've had to use the warranty and I'm sure it won't be my last. After ordering the part that was needed, it only took a day or so for the work to be completed.
Radiator went bad and it was replaced and paid for without any issues whatsoever. We have also have coverage on another car and our supercharger went bad and it was also replaced without any issues as well. We have had a very good experience with this service so far.
I filed my second claim because my horn wouldn't stop honking. They had to take the whole steering wheel apart. The shop just took my warranty information and they handled everything. I didn't have to contact them to get approval. I recommended them to all my friends.
I was looking through different brochures at the dealership trying to find a somewhat decent warranty for my 2011 Lexus GS460. The parts are exspensive and Im not looking to spend to much. After looking at all the brochures I decided to go with Total Auto-Protect. Here's my experience so far on my first claim. I filed a claim for my alternator and I had no problem with the service, I did have to call a couple of times to get things straight. There was also one time they couldn't find my payment. But when they did, they applied it right to my account.
First time having this type of warranty plan. Only complaint is that the towing company was a little slow but its not Total's fault. All I had to do was pay just the deductible and have had no issues since, Knock On Wood!
I purchased a warranty to help us take care of any issues that might come up with the car. Total covered a much higher mileage than what most of the other companies seem to cover. The warranty was affordable and it was easy making the monthly payments. I filed a claim with them a month ago because the brakes went bad. I gave their number to the volkswagen dealership and they contacted the company for me. Everything was fixed in a few days. The only thing is I just had to wait a couple of extra days for the parts to show up.
After approval by claims administrator, car was repaired at Lamborghini dealership. I had other services performed that were not covered by warranty, covered a leaky rear main seal, as well as a right axle seal and saved me over $6000. 00.
I signed up with Total auto-protect three months ago for my 2013 Bentley Continental GT and I've had a great experience every time I called in. They are the only company that offers coverage comparable to the factory warranty. They have great reviews online
I am confident these guys are the real deal. I have had a bunch of other audi extended warranty companies in the past and can definitely say Total Auto Protect is the best audi a4 extended warranty company on the market. They offered me a free price quote as well as a price match guarantee to get me the lowest cost possible.
I'm very happy with total auto protect so far. The company has awesome people working for them, all are very helpful. Having this premier coverage plan is the wat to go. I gave alex permission to take payments out of my checking account every month and it paid itself off already. My engine wouldnt start and I would have spent $2,400 to fix it but it only ended up costing me just $100 for the deductible, so it's really worth it. Customer service took care of the issue right away paid for it and got it done fast.
I plan on keeping my Bentley and don't plan on getting rid of it anytime soon so I decided to purchase a coverage plan from Total. I've had them before on my wifes Maserati and I liked the way they work.
These guys work really hard to keep you happy. They went through everything, explained every step. The gentleman I spoke with who's name is Jason left me his number, which I appreciated. I have also passed the number over to someone else who was interested. Purchasing was very easy and the claims process was smooth so far.
When I took my crossfire to the Chrysler dealership, they filed a claim for me with Total. So far Chrysler's been terrible and it took them two and a half weeks to get the transmission fixed. They took way to long with the first two claims I had and they said Total didn't pay even though they did. So Im thinking of trading it in and going with a Dodge Challenger. So far Total Auto Protect has been nice and professional. No complaints here
Jason is awesome and extremely informative. I got their extended auto warranty for my Audi A7 so I have something to cover it when the original warranty plan expired. It's very valuable and helps out a whole lot. When I filed a claim for the window motors and the door lock, I presented my warranty card to the audi dealership, They did the repairs and paid them with a company credit card over the phone.
I have a 3 year insurance plan from Total Auto Protect and I just wish it was a little longer. I've got less than 6,000 miles to go but still have a year left on it. I'm going to hit the miles before the contract expires. All my claims have been submitted by the repair shop. I never had to get on the phone and never got hassled on anything.
My life has been much easier ever since I finally decided to get an automobile service contract. I can relax a bit knowing that I don't have to worry about most of my car repairs. Nice to be taken care of for a change vs. taken advantage of.
Overview
Total Auto Protect has a rating of 3.3 stars from 73 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Total Auto Protect most frequently mention customer service and great company. Total Auto Protect ranks 6th among Car Insurance sites.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members