Ordered 10 dew berry plants on Jan 31,2022. Received 8 bare root plants in very poor shape. Planted all 8 and only one survived.
The web site was easy to use. Can't wait to plant them. They look good. It was good. Will be getting more plants soon.
I am still waiting for my buy one get one perian. Email last week said it was being looked into and since then nothing.
Easy to order. Found the flowers I was looking for very quickly and the price was right.
Easy to order. Arrived in good shape. Looks very healthy. This is the first time I have ordered a plant online. Could find none locally.
I planted $150 of perennials in April. It was the first time I ordered bare root plants so I didn't know what to expect other than a flowering garden this summer. It's now early July and nothing. Nothing has greened out, much less flowered. I've dug up some of the roots and that's what I still have: roots. Looking at the web site you'll see something entirely different: A picture of a bare root plant with greenery and the statement "What Our Perennials Look Like Before They are Shipped. The left image below is an example of our perennials before shipment. The perennials are shipped without blooms since they are shipped in their dormant season. Once you receive your perennials, plant them and wait for spring and your blooms to arrive."
Not so. What you will get is roots only in a zip lock bag with a black magic marker note that you can barely read identifying the plant. It gets worse. I went back and forth with customer service numerous times and now I learn, "Some of these will establish but most won't." What? Let me get this straight. They send out bare root perennials to customers knowing (but not telling the customer) that most of the plants not only won't establish during the Spring of their order but they won't establish at all. Furthermore, as for their guarantee, you have to wait a year for replacements. I've already lost a growing season and now I'm supposed to be grateful that I get another chance of losing another season with plants where only "some will establish but most won't"? Is this a joke? At the same time I placed this order I ordered other bare root plants from another nursery. They came with a clearly typed label of the plant, extensive roots and greenery and they've done very well this season. TN Nursery perennials are a total waste of money. Customer service was totally unhelpful. They never returned my phone calls and those on the other end of numerous emails talk in circles.
Never received what I ordered and was pandered and mocked and laughed at by customer service. Dont do business with them
Hi Craig - We are sorry to hear about your disappointing experience with us. It is always our intention to provide great customer service and useful, transparent advice. Please accept our sincerest apologies that we did not live up to your expectations on this occasion. We are thankful that you reached out to share your experience as your valuable feedback helps us to improve our processes and better serve our clients. Please reach out to us at customerservice@tennesseewholesalenursery.com to discuss how we can make this right.
I bought a sourwood tree, and followed the directions for planting and 6 months it was thriving…beautiful fall color.
Thank you for the awesome review about our sourwood tree, William. We are so pleased to hear it is working just as it should and that you are enjoying it so much! We have passed your kind words on to our product team. If there is anything else we can do, please let us know. We hope to see you shopping with us again.
C+ at best. Communication could be better; however, TN nursery did respond to a customer service email.
I have purchased twice Trillium undulatum from TTN. I received not the species purchased and when the plants did bloom three-years after pruchase, they were a combination of sessile trilliums (T cuneatum) and pedicellate trilliums (T grandiflorum, erectum, luteum). They claim that T. Undulatum are blooming size rhizomes but I have found their claims to be untrue.The company is not to be trusted when it comes to purchasing and receiving the correct species. And, of course, if the plants do not bloom in the first twelve months after purchase, they will not replace the plants even though they are responsible for sending the wrong species. T. undulatum are difficult to grow, and for this reason I believe they fraudulently package easy-to-grow species - at least when the plants emerge from the ground in the Spring, the buyer is duped into believing they received the correct viable plants even if they do not bloom. Gotcha! Jerry
I bought some trees to start my food forest. I was able to quickly buy and find trees that will grow in our zone.
Thank you, Anthony, for your great review of our company. We have passed your kind words on to our team. We hope that in the future we will be able to provide a similarly excellent experience. Please let us know if there are any areas we can improve upon in the future, we value our customer’s feedback for helping us to keep improving.
Guessing the reason is why they were buy one get one free…'Free' one was not the best. I hope it grows :(
Easy to order.
But then I received an email saying they're refunding my money with no explanation as to why they're not sending my trees
Great service! The products are planted and happy:)
Your plants are in excellent condition. Thank you!
TN Nursery customer service is top notch! They stand behind their plants which is incredibly important.
Hi Carrie, thank you so much for your feedback! It makes our day hearing about how much our customers love the service they have received from our team. We have passed on your review to our team and look forward to you purchasing from us again.
Very good. I hope the shipment is good as well. Following up. The product was delivered in excellent shape and in a timely manner.
They have great hard to find ferns and plants available as bare root stock. Their prices are reasonable and they have good descriptions of the plants
Dear Leslie, we really appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.
The Willows and Redbuds I have purchased for TN Nursery were in great condition. I will definitely be buying from here again.
Hi Chris! Thanks for sharing your positive review of our Willows and Redbuds. Feedback like yours is valued by every team member here and it gives us the motivation to continue developing our products.
Great, helpful staff who are trained to help w/ their extensive knowledge of their product, growing zones, and best times to plant.
Thank you for your great review of our company. We have passed your kind words on to our team. We hope that in the future we will be able to provide a similarly excellent experience. Please let us know if there are any areas we can improve upon in the future, we value our customers’ feedback for helping us to keep improving.
Overview
TN Nursery has a rating of 3.1 stars from 533 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TN Nursery most frequently mention bare root, great prices and timely manner. TN Nursery ranks 2nd among Trees sites.
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Hi Robert, we do apologize for the experience you had with our dew berry plants, and would love the opportunity to make it up to you. Would you mind emailing us at customerservice@tennesseewholesalenursery.com with your name, contact information and this review, so our Customer Support Manager can reach out to you personally? We definitely look forward to hearing from you soon.