• Tire Rack

2024 SITEJABBER AWARD

Tire Rack

Ratings On Other Platforms

Trustpilot
4.8 / 5
ResellerRatings
4.8 / 5
Better Business Bureau
4.8 / 5

Overview

Tire Rack has a rating of 4.9 stars from 29,437 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Tire Rack most frequently mention fast delivery, customer service, and next day. Tire Rack ranks 1st among Tires sites.

  • Service
    2904
  • Value
    25659
  • Shipping
    25621
  • Quality
    26196

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 97.1%
Positive
1,981
Neutral
32
Negative
27

Instant Feedback

458,723 reviews

77
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How would you rate Tire Rack?
Top Positive Review

“Benchmark”

Don D.
10/21/24

I tried tire rack around 2016. Haven't looked back. Confidence is knowing that, when a sudden downpour hits you in the highway exit. (And, you are a "spirited" driver who enjoys turns) Tirerack.com suggested a tire with a wet tread pattern. (And gave video tests & customer feedback for additional input) Or, when you move back to the mountains, and it's snowing. And, Tirerack.com recommended an all season tire with outstanding winter characteristics, before the move. You're going to make it, to the top. Tires & that little moving contact patch, can make big performance & safety differences. Tirerack.com has never steered me toward something more expensive. And, they will answer ever question you have. Without, being salesmen. Though, they are internet based. They have an old school, look you in the eye, and shake your hand kind of feel. They are more than ok with, earning your trust.

Top Critical Review

“Perelli scorpion active weather tires are very loud”

John P.
9/25/24

The Perelli scorpion, active weather tires have a very loud drone when driving at high speed. I read all the reviews and everyone said that they were quiet, but unfortunately they are not. I do not like to tire at all. I cannot return them because I've already put them on the car so I will be purchasing another set of tires from the dealer and taking these off.

Reviews (29,437)

Rating

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Reviews that mention popular keywords

tire rack (29118) customer service (5962) web site (4169) shopping experience (3935) delivery time (615)
Thumbnail of user dond770
1 review
0 helpful votes
  • Send Message
October 21st, 2024
Verified purchase

I tried tire rack around 2016. Haven't looked back.

Confidence is knowing that, when a sudden downpour hits you in the highway exit. (And, you are a "spirited" driver who enjoys turns) Tirerack.com suggested a tire with a wet tread pattern. (And gave video tests & customer feedback for additional input)
Or, when you move back to the mountains, and it's snowing. And, Tirerack.com recommended an all season tire with outstanding winter characteristics, before the move. You're going to make it, to the top.
Tires & that little moving contact patch, can make big performance & safety differences. Tirerack.com has never steered me toward something more expensive. And, they will answer ever question you have. Without, being salesmen.
Though, they are internet based. They have an old school, look you in the eye, and shake your hand kind of feel.
They are more than ok with, earning your trust.

Reason I chose this business:

Experience. Tell 'em what, where & how you drive. And, they will give you great options.

Thumbnail of user alexandera599
1 review
0 helpful votes
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October 21st, 2024
Verified purchase

Pep Boys had an install fee, then when I got there said I needed to pay an additional $70 for alignment or my warranty would be voided. They should just be more transparent with the advertised fees, so we can better choose who the tires are delivered to.

Reason I chose this business:

Best choices, best prices, quick delivery.

Thumbnail of user travisw613
1 review
0 helpful votes
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October 26th, 2024
Verified purchase

Prices are high but the warranty provided is nice. I think you can find them cheaper but I mean its hard to differentiate in the market as your going to pay the same amount when shopping at any one of the major online shops. Save a little here and pay for it at the install counter so I use tire rack they have always been where I go by default.

Reason I chose this business:

Ease of use

Thumbnail of user asili2
1 review
0 helpful votes
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October 25th, 2024
Verified purchase

Always great service. Discount Tire treats customers the way customer should be treated.
As a long time customer, I've never felt their business is just about the money. They will take losses to make customer happy.

Reason I chose this business:

Prior customer. Easy to use.

Thumbnail of user davids15320
1 review
0 helpful votes
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October 29th, 2024
Verified purchase

I've been getting my tires from Tire Rack for over 25 years or so. Always received them within days. Usually best prices out there. I haven't had a reason to do it any differently. Had to do a return once. No questions asked and was sent a free shipping return label.

Thumbnail of user scottk100
2 reviews
0 helpful votes
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October 26th, 2024
Verified purchase

I've always tried to make my common vehicles stand out with some personal touches. Tirerack.com is the perfect source for making that happen. I've purchased three sets of wheels from them and have never been disappointed. When I have questions, their customer service team is right there to help. Their site is easy to navigate and I especially like how you can put your desired wheels on a picture of your car, so that you can see what it will look like!

Reason I chose this business:

Repeat Customer

Thumbnail of user robb1429
1 review
0 helpful votes
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October 31st, 2024
Verified purchase

Buying from Canada over the last 15 years, Tire Rack just makes the whole process easy. Might pay a bit more with the difference in exchange rates today, but my time is more important with this purchase taking a whopping 10 minutes and the installed wheel package will be at my door next week.

Reason I chose this business:

The experience started about 15 years ago and back then the our dollar was close or better then the USD. I just like the convenience of Tire Rack along with the selection, reviews, quality products, ease of shipping to Canada. I especially like using the feature that shows the wheels on my exact color of vehicle(s).

Thumbnail of user jamesb12280
1 review
0 helpful votes
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October 29th, 2024
Verified purchase

Have ordered at least 7 sets of tires over the past two or three years from Tire Rack online and then have had them installed at Discount Tire. I had one problem when they stripped a stud but they paid to have it replaced without any issue. Buy with confidence!

Reason I chose this business:

Ease of use and familiarity with process

Thumbnail of user rexfordp3
1 review
0 helpful votes
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October 23rd, 2024
Verified purchase
• Updated review

I purchased a set of 4 wheels n tires, mounted and balanced. They were quickly delivered in quality packaging with correct centering rings and lug nuts. I bolted them on and they were smooth as glass and trouble free for over a year now. They were cheaper than the tire store would have been and arrived at my door. Putting them on was easy for me. If you are capable this is the way to do it. I cannot give enough praise for Tire Rack. I hope they made enough money I would have paid more if they asked.

Reason I chose this business:

Past fantastic service

Tire Rack rocks!
December 21st, 2023
Verified site experience
• Previous review
Thumbnail of user scottl2713
1 review
0 helpful votes
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October 26th, 2024
Verified purchase

When I asked for the rebate I found online, Denny dropped my call. It could have been coincidental, but unfortunate either way. After just placing the order online, everything was smooth...like a baby's butt.

Reason I chose this business:

Proximity, previous experience

Thumbnail of user richardb7922
1 review
0 helpful votes
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October 30th, 2024
Verified purchase

Web ordering page is horrible. Repeatedly asks for the same info: Credit card details.
Address-es, already entered. Multiple times.
Phone numbers already entered. Multiple times.
"Call Us" phones not operated on Sunday.
No way to order or verify that mount & balance are included.
I was ready to abandon the order.

Reason I chose this business:

Had good experiences over years for several cars.
Very bad experience during THE VIRUS for Chevy van tires, you would not sell me the Tires on the door sticker. Went away very mad then. So today was an experiment,to see if you had gotten yr $#*! together.
Answer seems to be ---
"No, not really"

Thumbnail of user darrenm538
1 review
0 helpful votes
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September 28th, 2024
Verified purchase

Somehow I had the wrong delivery address entered in, but my phone number was also on the shipping label and the person that received the tires called so I could get them from their house. It all worked out fine. Great experience all around with Tire Rack!

Reason I chose this business:

Looking for the best prices for tires

Value
Shipping
Quality
Thumbnail of user nathand898
1 review
0 helpful votes
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October 26th, 2024
Verified purchase

I built a winter tire/wheel package and am having it shipped directly to my residence since I am capable of installing them myself. The tools for selection were great, and I found exactly what I wanted. However, my problem was when I went to check out there was no confirmation that I had selected that the package come mounted and balanced. So, I started the process over again, and made sure I selected that option.

Simply a note/line at final checkout that states they will arrive mounted and balanced would be very reassuring in the future.

Reason I chose this business:

I have bought many tires from Tire Rack and have always had a good experience.

Thumbnail of user jeffreyf916
1 review
0 helpful votes
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October 23rd, 2024
Verified purchase

All the information is contained in the ordering menu, which makes it easy to find details about the product I'm ordering.
I've ordered from tire rack many times over several years and will continue to do so.

Reason I chose this business:

They do what they say...
and they do it on time.

Thumbnail of user roberta4500
1 review
0 helpful votes
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October 24th, 2024
Verified purchase
• Updated review

I feel like I know a lot about tires (38 years in the car business)
Tire Rack makes me feel even smarter. Choices, reviews, videos are excellent.
Free shipping, Road Hazard and recommended installers are super-helpful.
You guys are the Gurus!

Reason I chose this business:

I need AST severe snow rated tires for the winter season.

Excellent
August 5th, 2024
Verified site experience
• Previous review

Excellent - installer is so close!

Thumbnail of user guyw224
1 review
0 helpful votes
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October 27th, 2024
Verified purchase

I ordered 4 snow tires and wheels with TMPS and they were here the next day with free shipping!

Reason I chose this business:

Previous excellent experience.

Value
Shipping
Quality
Thumbnail of user danielr3580
1 review
0 helpful votes
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October 25th, 2024
Verified purchase

The prices may be a little more than others, but the service is worth saving any hassles. The rebates and sale can balance that back out too. Have done business with them before and will always come back to review prices and availability and info on my interests.

Reason I chose this business:

Price and shipping speed.

Thumbnail of user thomasa1966
1 review
0 helpful votes
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September 27th, 2024
Verified purchase

I paid half-price for premium tires in the size I wanted on a closeout sale. After receiving what looks to be a better product (the tires i got were newer than advertised), I am a very satisfied customer. The only complaint I have is UPS screwing up the delivery by dropping off half my order four days late.

Reason I chose this business:

Saw a closeout deal online

Value
Shipping
Quality
Thumbnail of user kennetht1108
1 review
0 helpful votes
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October 28th, 2024
Verified purchase

I love the prices (sorta, I mean who really loves tire prices, but they are less expensive than others). I can compare tires, watch and read reviews and get them shipped and have a replacement order all in one shot.

Reason I chose this business:

I have used Tire Rack before several times, and they have never let me down on price and convenience.

Thumbnail of user becanaanm1
1 review
0 helpful votes
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October 29th, 2024
Verified purchase

I've been using Tire Rack for over 10 years. I have bought many winter wheel/tire sets and the wheels are always perfectly balanced. I avoid the first snow panic at the tire shops and install them in my garage. The prices and selection are industry leading without the extra "insurance" that most tire shops pressure their customers into purchasing.

Reason I chose this business:

I just purchased a 24 Acura RDX for my wife and need winter tires. The OEM tires are fine for every season except winter. I just ordered a 17" wheel with VREDESTEIN WINTRAC PRO XL. Even though this is my wife's car, I really look forward to playing in the snow with this awesome setup. While the wait at the local tire shops are going to long over the next couple of weeks, I will install this setup in my quiet garage.

Thumbnail of user alexisg525
1 review
0 helpful votes
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September 25th, 2024
Verified purchase

Got my tires for a great price and they shipped in 1 day! Customer service was great too as I had to email them about my order and received a quick response and resolution. The tires I got were rated much higher than what my local tire shop had amd tirerack.com had better pricing, I then found an installer from the website as well. Over all I saved about 120$ by using tirerack.com

Reason I chose this business:

Wanted direct shipping

Service
Value
Shipping
Quality
Thumbnail of user johnm15359
1 review
0 helpful votes
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October 23rd, 2024
Verified purchase

Easy to find recommended tires and compare products. Great prices and deals. Plenty of customer reviews to help with decision making and find specifics factors that you may be looking into more as far as real world driving experiences.

Reason I chose this business:

Previously used them with no issues.

Thumbnail of user joshe235
1 review
0 helpful votes
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October 22nd, 2024
Verified purchase

Ive bought a few sets of tires through tire rack which has been fine. I recently ordered a set of wheels and tires mounted and balanced and it saved me from having to go to the shop to have them installed. Just received a set of shocks as well. Having other parts besides only tires is nice and the promotional financing through their credit card has helped me a couple times when i had an emergency.

Reason I chose this business:

Have had good experiences in the past.

Thumbnail of user elizabethm4593
1 review
0 helpful votes
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October 17th, 2024
Verified purchase

The website is easy to navigate and prices are good- my car has two different sizes. A representative emailed and called me to ensure there was no user error. I appreciated the follow through and help in making sure the delivery was completed.

Reason I chose this business:

Consistent reviews and reliability

Service
Value
Shipping
Quality
Thumbnail of user philipt549
1 review
0 helpful votes
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October 13th, 2024
Verified purchase

Own a 2004 Corvette convertible We needed to replace two rear tires that were out of stock and discontinued. We decided to replace all four tires with Michelin run flats. Tire rack was the only one who had them in stock and shipped them immediately.

Value
Shipping
Quality

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From the business

At Tire Rack, our test results, consumer ratings, and reviews will help you pinpoint the tires that are right for you and the roads you drive on every day.

Company Representative

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4.9
29,437 reviews
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