• Tire Rack

2024 SITEJABBER AWARD

Tire Rack

Ratings On Other Platforms

Trustpilot
4.8 / 5
ResellerRatings
4.8 / 5
Better Business Bureau
4.8 / 5

Overview

Tire Rack has a rating of 4.9 stars from 29,437 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Tire Rack most frequently mention fast delivery, customer service, and next day. Tire Rack ranks 1st among Tires sites.

  • Service
    2904
  • Value
    25659
  • Shipping
    25621
  • Quality
    26196

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 97.1%
Positive
1,981
Neutral
32
Negative
27

Instant Feedback

458,723 reviews

77
See all photos
How would you rate Tire Rack?
Top Positive Review

“Benchmark”

Don D.
10/21/24

I tried tire rack around 2016. Haven't looked back. Confidence is knowing that, when a sudden downpour hits you in the highway exit. (And, you are a "spirited" driver who enjoys turns) Tirerack.com suggested a tire with a wet tread pattern. (And gave video tests & customer feedback for additional input) Or, when you move back to the mountains, and it's snowing. And, Tirerack.com recommended an all season tire with outstanding winter characteristics, before the move. You're going to make it, to the top. Tires & that little moving contact patch, can make big performance & safety differences. Tirerack.com has never steered me toward something more expensive. And, they will answer ever question you have. Without, being salesmen. Though, they are internet based. They have an old school, look you in the eye, and shake your hand kind of feel. They are more than ok with, earning your trust.

Top Critical Review

“Perelli scorpion active weather tires are very loud”

John P.
9/25/24

The Perelli scorpion, active weather tires have a very loud drone when driving at high speed. I read all the reviews and everyone said that they were quiet, but unfortunately they are not. I do not like to tire at all. I cannot return them because I've already put them on the car so I will be purchasing another set of tires from the dealer and taking these off.

Reviews (29,437)

Rating

Timeframe

Other

Reviews that mention popular keywords

tire rack (29118) customer service (5962) web site (4169) shopping experience (3935) delivery time (615)
Thumbnail of user toddp553
1 review
0 helpful votes
  • Send Message
April 19th, 2024
Verified purchase
• Updated review

Told me the manufacturing year of the clearance tires.

Said it would be delivered the next day. Didn't ship for day and a half.

seems the order was not processed for 24 hours. They were able to get it processed and send my conformation email

Reason I chose this business:

Purchase tires

Service
Value
Shipping
Quality
Told me the manufacturing year of the clearance tires...
April 12th, 2024
Verified site experience
• Previous review

Told me the manufacturing year of the clearance tires. Thank you

Reason I chose this business:

Purchase tires

Thumbnail of user jeffreyd1042
1 review
0 helpful votes
  • Send Message
May 7th, 2024
Verified purchase

Quick and easy service, long as you know what type and size tire you need.

Reason I chose this business:

Cheaper then most. Free shipping!

Value
Shipping
Quality
Thumbnail of user markj2327
1 review
0 helpful votes
  • Send Message
November 2nd, 2023
Verified purchase

Adding vehicles to account makes shopping for exact matches easy. Site assembles as package for different front and rear wheel sizes. Reviews and road tests give a lot of insight into the differences of tire choices.

Service
Value
Shipping
Quality
Thumbnail of user leor236
1 review
0 helpful votes
  • Send Message
April 26th, 2024
Verified purchase

Good service, except I received the wrong lug nuts and they didn't fit my wheels

Reason I chose this business:

Price and Brand

Value
Shipping
Quality
Thumbnail of user juanr547
1 review
0 helpful votes
  • Send Message
September 20th, 2021
Verified purchase

Excellent, quick and easy. My experience is not over with, I will try to get them installed by your dealer and they want $40/tire for installation (Jiffy lube) which your site it states only $78/4 tires.

Reason I chose this business:

Prepaid card

Service
Value
Shipping
Quality
Thumbnail of user timy91
1 review
0 helpful votes
  • Send Message
August 4th, 2021
Verified purchase

Efficient, convenient, value-added service. Orders, delivered and paid for 2 tires for my daughter who lives in another region of the country. Able to schedule installation from website with a proven company.

Reason I chose this business:

Pervious satisfactory results

Reason I chose this product:

Same as the factory installed brand/type

Value
Shipping
Quality
Thumbnail of user jacobr217
1 review
0 helpful votes
  • Send Message
December 14th, 2020
Verified purchase
• Updated review

The phone call I received was very courteous and helpful. I have nothing but good things to say about this website.

Also, make sure you double check your order size etc. before finalizing. Can't complain, took all the thinking and planning out of the equation on my side. Will use again!

Reason I chose this business:

The price and availability.

Reason I chose this product:

They came recommended, and BF Goodrich was out of stock and backordered.

Service
Value
Shipping
Quality
The phone call I received was very courteous and helpful
December 8th, 2020
Verified site experience
• Previous review

The phone call I received was very courteous and helpful. I have nothing but good things to say about this website.

Thumbnail of user davidg4034
1 review
0 helpful votes
  • Send Message
October 28th, 2021
Verified purchase

In a relatively easy way, Tirerack allows you to locate and buy tires at reasonable prices. They then ship them with great dispatch so your tire problem is solved. I was surprised how quickly they came.

Reason I chose this business:

Past purchase

Value
Shipping
Quality
Thumbnail of user johnv966
1 review
0 helpful votes
  • Send Message
February 7th, 2021
Verified purchase
• Updated review

Could use a little more explanation about wheel manufacturing methods pros and cons. More filters by fitment. No option for steel wheels either.
Ordering was easy though. Wish there were more products "Made in the USA"

Reason I chose this business:

Recommended by many tire dealers and other customers.

Reason I chose this product:

Fitment, and looks

Value
Shipping
Quality
Could use a little more explanation about wheel manufacturin...
January 31st, 2021
Verified site experience
• Previous review

Could use a little more explanation about wheel manufacturing methods pros and cons. More filters by fitment. No option for steel wheels either.
Ordering was easy though. Wish there were more products "Made in the USA"

Reason I chose this business:

Recommended by many tire dealers and other customers.

Thumbnail of user brianb2628
1 review
0 helpful votes
  • Send Message
August 15th, 2021
Verified purchase
• Updated review

Easy to find exactly what I was looking for. My options came down to three tires. Spoke with a Tire Rack consultant and made an informed decision based on his recommendation and user reviews of the product. Shipped quickly and received two days later.

Reason I chose this business:

More choices, along with brands you can't find anywhere else. Can't beat the prices or free shipping. The two-year warranty included at no extra cost can't be beat.

Reason I chose this product:

Was looking for a good all-weather tire for my Subaru Forester. Found two at a decent price, but was unsure which one to pick. Chatted with Julian from Tire Rack and he helped me feel good about my selection. The reviews I read reinforced his advice. The Vredestein had what I was looking for in an all-weather tire- good wet and dry performance.

Value
Shipping
Quality
Good information
August 9th, 2021
Verified site experience
• Previous review

Good information. Love the prices and selection.

Reason I chose this business:

More choices than anywhere else, along with better prices.

Thumbnail of user angelas2115
1 review
0 helpful votes
  • Send Message
March 12th, 2022
Verified purchase

I had a great experience searching, comparing, selecting tires that fit my vehicle. Customer reviews and Tire Rack recommendation acknowledgements were very helpful. The Free amenities included in price clenched the deal for me.

Reason I chose this business:

Past experience for a different vehicle and the no haggle experience; not having a salesperson suggesting tires to meet sales quota, which happened before purchase

Value
Shipping
Quality
Thumbnail of user tw668
1 review
0 helpful votes
  • Send Message
February 26th, 2021
Verified purchase

Only complaint was that delivery was delayed by a day. Minor inconvenience but still arrived to my home in 3 days. Cheapest price around. Local Shop wanted to charge more than $100 more for the same exact tire.

Thumbnail of user pstols
3 reviews
7 helpful votes
  • Send Message
December 8th, 2012

I have bought tires from them for years--probably five or six sets, plus two sets of rims. This site makes it so easy to see what your choices are, combined with other users' product experiences to make a more informed buying decision. Inventory is up to date, the shipping lead times are prompt and they'll dropship to your tire installer, so the entire. When you do have a question, the toll-free customer service puts you in touch with a knowledgeable advisor who (in my experience) is capable of resolving technical questions to prevent errors when ordering.

Thumbnail of user jeffreyv93
1 review
0 helpful votes
  • Send Message
March 18th, 2021
Verified purchase
• Updated review

Not my first time that I have bought from TireRack - but I sometimes forget to check tire prices here, when I need them.
Massive inventory means there's usually a deal that will beat anyone around me. And shipping directly to an installer makes it easy, and convenient!

Reason I chose this business:

Was checking prices and options, found a really good deal on some clearance tires, and I had to pull the trigger (even though I wasn’t desperate yet).

Reason I chose this product:

Quality name brand, just a close out model that made the pricing awesome.

Value
Shipping
Quality
I have bought from TireRack before, and haven't been...
February 8th, 2021
Verified site experience
• Previous review

I have bought from TireRack before, and haven't been back in a while. I need to shop here more often!

Reason I chose this business:

Was checking prices and options, found a really good deal (too good to pass)

Thumbnail of user bobc661
1 review
0 helpful votes
  • Send Message
January 31st, 2021
Verified purchase

Very transparent efficient experience, but the designated installer informed me that they strongly recommend performing an alignment ($160) in addition to the $144 installation charge disclosed when I ordered. Surprising, but I'm going to do it.

Thumbnail of user jamest2054
1 review
0 helpful votes
  • Send Message
October 27th, 2021
Verified purchase

Tire Rack has a basic system they can grow, make sure ordering is very easy- there were too many steps for me. Match Amazon free shipping minimum $25, make
Returns very easy. Expand your list of car parts available. Have higher standards for customer reviews than Amazon. You can beat them at that. It looks like you have fast shipping, that's good.

Reason I chose this business:

Had a product, PIAA wipers I wanted.

Value
Shipping
Quality
Thumbnail of user johnm6420
1 review
0 helpful votes
  • Send Message
December 28th, 2020
Verified purchase

The tires arrived within 2 days of ordering however upon installation I found that one of the valve stems was leaking air - not the core but the stem itself. Contacted Support and awaiting a response. Should have been checked before shipment.

Thumbnail of user catherinew445
1 review
0 helpful votes
  • Send Message
October 19th, 2021
Verified purchase

Had my tires delivered to my mechanic's shop. They came very quickly and I have not had them put on my car yet. I one thing that surprised me was that this is the end of October 2021 and these tires were made in February 2020. So, even though they are new tires, the rubber is already over a year and a half old. I read on one web site that you should be cautious about driving on tires over 8 years old, even if there is plenty of tread. Evidently the rubber can break down.
Looking forward to driving on my new Goodyear assurance weather ready tires. Hopefully I'll wear them out in 6 years!

Reason I chose this business:

Recommended by my mechanic@ General Automotive.

Value
Shipping
Quality
Thumbnail of user leonards145
1 review
0 helpful votes
  • Send Message
December 12th, 2022
Verified purchase
• Updated review

Everything was terrific as usual except I had to manually input my preferred/saved installer's info and the tires were delivered in 2 shipments, one of which was a day or tow later than the other and as promised.
Hopefully, this was an aberration, but it messed-up when we scheduled to be without a car.

Reason I chose this business:

You are my go to tire source for decades.

Value
Shipping
Quality
Always terrific!
October 28th, 2021
Verified site experience
• Previous review

Always terrific! Please make sure Oscar gets credit for this sale. Thank you!

Reason I chose this business:

Y'all are the best!

Everything was perfect except picking my preferred...
August 25th, 2020
Verified site experience
• Previous review

Everything was perfect except picking my preferred installer for shipping was a bit confusing.

Reason I chose this business:

Y'all are the best!

Thumbnail of user michaela4002
1 review
0 helpful votes
  • Send Message
June 23rd, 2022
Verified purchase
• Updated review

Great shopping experience with Tire Rack BUT online scheduling with the installer disappointed. Arrived in my scheduled day/ time to find I had no appointment. Service advisor stated that Firestone online scheduling is 2 days behind and never to use it. He made an appointment for me several days later.

Reason I chose this business:

Prior customer

Reason I chose this product:

Customer reviews and Tire Rack testing.

Value
Shipping
Quality
Efficient and able to schedule appointment with installer...
June 15th, 2022
Verified site experience
• Previous review

Efficient and able to schedule appointment with installer online.

Reason I chose this business:

Prior customer

Thumbnail of user frederickk134
1 review
0 helpful votes
  • Send Message
March 24th, 2023
Verified purchase

Order process was fairly easy, pricing pretty competitive, road hazard add on is awesome…Young lady whom service my pick up order was attentive to me waiting outside, prompt and pleasant. Will order again :)

Reason I chose this business:

Good reviews, good prices and coverage

Value
Shipping
Quality
Thumbnail of user michaelh5593
1 review
0 helpful votes
  • Send Message
July 6th, 2022
Verified purchase

Quick and easy. Just have to coordinate a scheduled appointment. One thing that bothered me was my package was split into 2 packages of 2 tires and I was not told by Tire Rack or FedEx. NTB had to tell me and they didn't know if the second set was coming in. I feel like an email telling me my package was split would've really helped. I did however end up getting all 4 eventually. This explains why the products and services are at 2 stars.

Reason I chose this business:

Recommended by family

Value
Shipping
Quality
Thumbnail of user oraliaf6
1 review
0 helpful votes
  • Send Message
August 29th, 2021
Verified purchase
• Updated review

Got a little confused on the mobile installer wording, but a quick chat with Gus clarified everything.my installer was pleasant and knowledgeable. He answered all our questions and never seemed annoyed that were asking them. Not having to take time off work for the installation, the convenience of it, was the best part.

The address entered was incorrect. A quick call corrected it.

Reason I chose this business:

Mobile installer, and better price than Discount.

Reason I chose this product:

Matches my car tires. I only purchased 2. I need to save my pennies for my other 2.

Service
Value
Shipping
Quality
Got a little confused on the mobile installer wording,...
August 23rd, 2021
Verified site experience
• Previous review

Got a little confused on the mobile installer wording, but a quick chat with Gus clarified everything.

Reason I chose this business:

Mobile installer, and better price than Discount.

Thumbnail of user michaelk3770
1 review
0 helpful votes
  • Send Message
March 14th, 2022
Verified purchase

Prices good, site OK but there is no link to create a new account, so I was stuck in an endless loop trying to check out. Had to revert to check out as guest, which will reduce the chances of buying from you again.

Reason I chose this business:

Price and selection

Value
Shipping
Quality
Thumbnail of user philipr495
1 review
0 helpful votes
  • Send Message
April 12th, 2023
Verified purchase

Your web site is clear, intuitive and easy to use. The tires were delivered when promised. The recommended installer (Monro in Northampton, Mass) gave me an immediate appointment, and did the job in 45 minutes. I'll tell everyone I know about your company

Reason I chose this business:

A friend of mine is a long-time customer, and he raves about you.

Value
Shipping
Quality

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

At Tire Rack, our test results, consumer ratings, and reviews will help you pinpoint the tires that are right for you and the roads you drive on every day.

Company Representative

Thumbnail of user timj140
Tjoines
Typically responds within 2 days

How do I know I can trust these reviews about Tire Rack?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Tire Rack?